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“An oddly charming stay”

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The Twelve Apostles Hotel and Spa
Ranked #4 of 12 Hotels in Camps Bay
Certificate of Excellence
Hercules, California
Level 5 Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“An oddly charming stay”
Reviewed 22 February 2014

Beautiful accommodations and super service from the concierge staff and shuttle drivers. Housekeeping muffed the shampoo and conditioner, leaving us three bottle of body lotion. My wife had to sit around for about 40 minutes waiting with wet hair in a bathrobe for them to get around to rectifying it. Breakfast was amazing - delicious and plenty of variety. Dinner was less successful. After being served our first course in a timely manner, a group of apparent VIP's took a table close by. Wait staff immediately forgot about us and fawned over the group. It took 45 minutes between finishing entrees and being brought dessert menus. Horrible service. The worst we had anywhere in Africa. Nice linens in the room though!

  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, 9 March 2014
Dear Trip Advisor Reviewer,

Thank you for taking the time to share your experience at the Twelve Apostles hotel & Spa with our potential future guests.

My sincerest apologies for not exceeding all your expectations and in particular for housekeeping omitting to have shampoo in the room and for the less that timely service you received in the Azure restaurant. I apologise if you felt that once the table was seated next to you your service was not as attentive as in the beginning. I have raised these concerns with both my Housekeeping Manager and Food and beverage manager to put some procedures in place to avoid any other guests experiencing the same challenges.

I am glad to read that you did enjoy our wonderful breakfast with one of the best views in town, the perfect way to start your day.

I sincerely hope to have the opportunity to welcome you back in the very near future.

With warm regards
Horst W. Frehse
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
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English first
Hoddesdon, United Kingdom
Level 6 Contributor
884 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 921 helpful votes
Reviewed 17 February 2014

As usual attending the Mining Indaba in the CTICC, we stayed at the 12A.

This is not a business hotel, but one chosen as it some distance away from the centre so if you have down time (rare) you are truly off duty.

However at the end of the week I did have some time to enjoy the hotel and SPA.

The service is great, the concierge is outstanding! He alone is worth staying at this hotel, he is an asset and knows the area and where he might send people to get the things that they want.

Rooms clean spacious and extremely comfortable,

The bar can get busy and the restaurant equally so, but the cafe staff are so accommodating it is outstanding - good menu, but happy to allow you order off the main menu if that is what you want.

Room Tip: Any room is fine.
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  • Stayed February 2014, travelled on business
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Helpful?
Thank Barry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
Reviewed 17 February 2014

We celebrated our 20th anniversary recently and my husband decided to spoil me with a romantic getaway to the magnificent Twelve Apostles. We felt like celebrities from the moment we arrived till the moment we left. Our sea facing room was exquisite and the staff most welcoming and helpful. The food was outstanding and we left the spa feeling totally relaxed and pampered after our couples treatment. It was definitely a very memorable two days (which felt like a week's holiday). Will be back as soon as we can. Thank you!

Room Tip: Mountainside rooms avoid the early morning traffic noise.
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank Melissa d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 February 2014

The 12 Apostles Hotel is always our first choice when celebrating a special occasion. Every detail is cheerfully taken care of for weddings,birthdays anniversaries etc and we have never been disappointed in any way. The rooms are superb, both sea and mountain facing,the food excellent (not forgetting the sommelier, Gregory, who carefully pairs your wine for you) and the staff polite, friendly and very efficient. Breakfast on the sea facing terrace is unbeatable. Book a stay now!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Shirwell Robyn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
shropshire
Level 6 Contributor
109 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 13 February 2014

From the moment we arrived and received our complimentary glass of bubbly till we left after being presented with a good luck message from the pastry chef at breakfast in the Azure restaurant the service throughout the 12 Apostles was friendly and of the highest order.

The hotel, with it's stunning view over the Atlantic, is located about 30 minutes from the Cape Town Waterfront but no need to worry there is a courtesy transport from the hotel.

We had a superior room with views of both the seas and the mountains, the room was large with all the normal facilities.

The breakfast, on the terrace overlooking the sea, is outstanding. Nothing is too much trouble for the friendly staff who quickly get to know your preferences.

We tended to eat in the Leopards Bar with it's stunning views of the sunset over the Atlantic, Once again there the friendly service was outstanding.

One afternoon we had the excellent afternoon tea which was enough to feed 4 not just the 2 of us.

When we return to Cape Town we will definitely stay at the peaceful hotel that is the 12 Apostles.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank reded46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 February 2014

This was our third visit to Capetown and we had viewed 12A on a trip along the coast last year. How lucky was that! Despite never being disappointed with our choices of hotels in Capetown, this is possibly the best hotel that we have visited. We decided to opt for a superior sea view room and did not regret it for a minute. The room was spacious with a comfortable bed, excellent bathroom and toiletries but, above all, the most spectacular view, which we were able to enjoy from our lovely balcony.
We have found from our travels that many hotels are able to provide this level of comfort, but the 12A was outstanding from the point of view of staff and service. From our arrival to departure ALL staff could not have been more helpful. We were impressed that the General Manager took the time to speak to guests at breakfast and front of house staff, particularly Dale the concierge, were very helpful. We attended a concert at Kirstenbosch Botanical Gardens and asked for a picnic. It was delicious and a member of staff enquired if we had enjoyed the concert and the picnic when we saw them the next day.
Meals at the hotel were of the highest quality and service was always superb. If you get the chance, book a table at the Azure and complete the night with a cocktail at the Leopard Bar.
We left the 12A on a hot, sunny day with nothing but happy memories. We will definitely be hoping to revisit next year.

Room Tip: Superior sea facing
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  • Stayed January 2014, travelled as a couple
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Helpful?
Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 5 Contributor
52 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 February 2014

As a local resident in the area, I haven't had the need nor the pleasure of staying at the actual hotel. I did however manage a luncheon there recently, which given the exclusive nature of the hotel - is not advertised as a separate venue for review - hence my doing so here.
The patio was unfortunately over crowded so no umbrella for sheltering from the sweltering summer sun. Given the setting - it's crucial to have exposure to outside, so we sat on the small veranda upstairs. It was adequate, but not WOW, as was the food. Drinks and snacks at the bar were in fact far superior.
Not an unforgettable lunch by any means, but a reminder to the management to perhaps not sit on their laurels!

  • Stayed February 2014, travelled with friends
    • Value
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Helpful?
Thank Bonnie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Twelve Apostles Hotel and Spa

Property: The Twelve Apostles Hotel and Spa
Address: Victoria Road, Camps Bay 8005, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Camps Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Camps Bay
#2 Family Hotel in Camps Bay
#2 Spa Hotel in Camps Bay
#2 Romantic Hotel in Camps Bay
#4 Luxury Hotel in Camps Bay
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Twelve Apostles Hotel and Spa 5*
Number of rooms: 70
Official Description (provided by the hotel):
Nestled between the staggering 12 Apostles Mountain Range and the Atlantic Ocean, the uniquely located and luxurious Twelve Apostles Hotel & Spa offers the ultimate escape to relax and be pampered, while indulging in stunning beauty, discreet service and extraordinary charm. Within 10 minutes of the best beaches and 15 minutes from the waterfront. A proud member of The Leading Small Hotels of the World. ... more   less 
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Also Known As:
The Twelve Apostles Hotel Camps Bay
The 12 Apostles Hotel And Spa
Twelve Apostles Hotel
The Twelve Apostles Hotel And Spa Camps Bay, Cape Town

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