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The Twelve Apostles Hotel and Spa
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Reviews (1,700)
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All reviewsleopard barazure restauranttwelve apostlesoystershead conciergestephanie hallcafe grillcape townshuttle servicehigh teamain restaurantfree shuttleattention to detailtreated like royaltymountain facing roomworld classthe hotel offers
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964 - 969 of 1,700 reviews
Reviewed 14 May 2014

We have access to a family guest villa in Camps Bay but so enjoyed the Twelve Apostles hotel that we have decided we will always try stop over at the hotel before frequenting the villa. What a stunning hotel and location, with excellent meals and 6 star service. having been a Div MD at Amex I know the industry fairly well and enjoyed the up-sell from a mountain facing room to a sea facing suite by Dane at reception. Shows good training by management and excellent customer evaluation by staff. Congratulations to the GM Michael and his team. Very well managed hotel.
On the negative side my wife did not enjoy her first Spa session, but loved her second trip to the spa. i enjoyed my solitary session. Some minor TLC in the suite but the GM assured me that they are due for renovations soon. Recommended, absolutely, will we be back, try to keep us away. Well done Michael and team, see difference with excellent management

Room Tip: Book your suite depending on whether you like mountain or sea views.
  • Stayed: May 2014, travelled as a couple
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Thank DennisRogers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 22 May 2014

Dear Trip Advisor Reviewer

Thank you for your lovely review following you recent stay with us at The Twelve Apostles Hotel and Spa.

We have a very dedicated team of people who works incredibly hard and who take great pride in consistently offering an exceptional experience to our guests. I have passed your praise to the whole team, who were equally delighted to hear it. It is always wonderful to hear such positive feedback, and it motivates us to work even harder when our high level of service is acknowledged.

We do like to spoil our guests with little treats on special occasions and I am delighted that we have created such a memorable and lasting impression with the Christmas stocking left in your room on Christmas Eve.

I do hope we will have the pleasure of welcoming you back to The Twelve Apostles Hotel and Spa in the not too distant future and please do not hesitate to contact us if we can be of assistance with any future bookings.

Warm Regards,

Michael Nel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

We did not stay at the hotel but had lunch there and did a tour of the hotel which is very upscale
Service and food was amazing and unsurpassed
All facilities are 5 star and unbeatable

Location is lovely with marvellous views of the ocean
I would give it 5 star in every category

Room Tip: Choose a room near the corner to maximize view
  • Stayed: February 2014, travelled with friends
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Thank Celia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 22 May 2014

Dear Trip Advisor Reviewer

I would like to really thank you for taking the time to post a review following your recent visit to The Twelve Apostles Hotel and Spa, sharing your experience with us and other travelers. I was delighted that you enjoyed your visit and found the welcome, facilities and most importantly the service to your liking.

It is always wonderful to hear such positive feedback, and it motivates us to work even harder when our high level of service is acknowledged.

I do hope we will have the pleasure of welcoming you back to our beautiful Hotel again in the not too distant future.

The team at The Twelve Apostles looks forward to your next visit.

Warm regards,

Michael Nel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

This was our first stop on our tour to Africa and it was an relaxing place to arrive after our 25 hours of flying. We loved everything about this hotel. The food, the spa (hot stone message was amazing), pool, shuttle service, really everything. However, this hotel is kind of far from the main city, although only a 10min drive. However, we did not mind since they shuttle you everywhere for no additional charge. We arranged a private driver to show our around for a day via the hotel, which I highly recommend since it allowed us to see many various sights within a day (and on our own time). Oh and you feel very safe, if that is an issue for some people. Highly recommend staying here!

  • Stayed: March 2014, travelled as a couple
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Thank Lorain K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 3 June 2014

Dear Trip Advisor Reviewer

We are delighted to receive a review from you indicating the enjoyable time you had at The Twelve Apostles Hotel and Spa. I was delighted that you enjoyed your stay and found the welcome, facilities and most importantly the service to your liking.

At our beautiful hotel guests enjoy the best of both worlds…the tranquillity and pristine natural beauty surrounding the hotel, with Table Mountain National Park and the Atlantic Ocean Marine Reserve as backdrop, yet only 20 minutes away from the hustle and bustle of all the city attractions and the V&A Waterfront with our hourly complimentary shuttle service.

Please note that the same level of care is taken to ensure a similar memorable experience at our other properties Bushman’s Kloof and The Oyster Box which form part of the wider Red Carnation Family.

Thank you again for staying with us and for sharing your experience with other travellers. We look forward to welcoming you back in the not too distant future.

Warm regards,

Michael Nel
General Manager

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Reviewed 12 May 2014

My husband and I stayed at this wonderful hotel recently. It was a treat I planned for my husband to celebrate our 10th wedding anniversary. I am suitably impressed with the outstanding service we received. From the moment we arrived until the time we left the staff went out of their way to ensure we enjoyed our stay. A big thank you to Lauren for her exceptional service with a smile. We would also like to compliment the staff at the Azure restaurant, especially Jabu. Most probably the best waitress we have had in years. Jabu provided us with exceptional service and made our evening very enjoyable. The food at the restaurant was excellent! We will be back.

Stayed: May 2014, travelled as a couple
Thank Kimmysa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 22 May 2014

Dear Trip Advisor Reviewer,

Congratulations once again on your 10th wedding anniversary!

Thank you for choosing The Twelve Apostles Hotel and Spa as your destination of choice in celebration of such a special anniversary and for sharing your experience with us and fellow-travelers.

I am delighted that you appreciated our service, we do take great pride in ensuring that are guests are well looked after. I have passed your praise to the whole team, who were equally delighted to hear it. It is always wonderful to hear such positive feedback, and it motivates us to work even harder when our high level of service is acknowledged.

I am overjoyed that our team took good care of you whilst here and that Lauren, our Assistant Concierge, and Jabu, Azure restaurant waiter, had such a positive impact on your stay with us. Both of them epitomizes the service values and ethics we strive to uphold at the Hotel and I will make sure that your comments are shared with them at our next employee appreciation party.

I do hope we will have the pleasure of welcoming you back to The Twelve Apostles Hotel and Spa in the not too distant future and please do not hesitate to contact us if we can be of assistance with any future bookings.

Warm regards,

Michael Nel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

What a perfect setting for our wedding in April, the hotel, the venues for our ceremony & reception, everything was perfect and the weather with stunning views just added to what was an already perfect day. We would like to thank Stephanie Hall and her staff for such wonderful personalised service. We would recommend The Twelve Apostles to anyone, both as a holiday destination and wedding venue.

Room Tip: All the rooms are beautiful, but obviously the sea view rooms are the best :)
  • Stayed: April 2014, travelled as a couple
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Thank Richard K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Horst F, General Manager at The Twelve Apostles Hotel and Spa, responded to this reviewResponded 22 May 2014

Dear Trip Advisor Reviewer,

Congratulations once again on your recent marriage! We trust that the day was filled with happy memories of the past as well as bright hopes for the future.

Thank you for choosing The Twelve Apostles Hotel and Spa to celebrate such a special occasion. We are delighted to have been part of your very special memories.

I am overjoyed that our staff took such good care of you on your special day and that Stephanie Hall, our dedicated personal Wedding Coordinator, had a positive impact on your time with us. Stephanie epitomises the service values and ethics we strive to uphold at the hotel. I will ensure that your comments are shared with her and the rest of the team.

Please note that the same level of care is taken to ensure a similar memorable experience at our other properties Bushman’s Kloof and The Oyster Box which form part of the wider Red Carnation Family.

The team at The Twelve Apostles looks forward to welcoming you back on many future anniversaries.

Warm regards,

Michael Nel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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