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“Infestation appreciation”

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The Twelve Apostles Hotel and Spa
Ranked #4 of 12 Hotels in Camps Bay
Certificate of Excellence
Cape Town, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Infestation appreciation”
Reviewed 28 July 2014

I would like to thank the 12 Apostles Hotel and Spa on behalf of Infestation for the outstanding service received.

Please extend our thanks to the staff at the Café who prepared and served our lunch in such grand style. We were just delighted in the outstanding manner of your staff who made us feel so very special and spoiled.

Also, your Spa staff are to be complimented on their professionalism and discretion.

We had a wonderful time and will most certainly recommend your entire facility to all.

Thank You

  • Stayed July 2014, travelled on business
    • Cleanliness
    • Service
Helpful?
1 Thank Sheena250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_12A, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, 31 July 2014
Dear Trip Advisor Reviewer,

Thank you for taking the time to share your experience at the Twelve Apostles hotel & Spa.

And we appreciate your wonderful comments. I will ensure these are shared with the Café Grill and our wonderful Spa teams. The Café Grill is the most amazing setting with the court yard area overlooking the Twelve Apostles Mountain range the tranquil sounds of our rock pools.

We look forward to welcoming you back very soon.

With warm regards
Michael Nel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (440)
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English first
Liverpool, United Kingdom
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 July 2014

This is a great place to go to if you are local, don't want to travel too far and are in need of some R & R as we were after having builders around our house for a few weeks! This hotel is excellent. It allows pets (so little yorkie doggies were catered for) There is a doggie menu with lots of lovely sounding meals available. We had a suite with a dining area, lounge,4 poster bed and an enormous bathroom. Towels are really fluffy and of a very high quality. Toiletries are beautiful and plentiful. Loved the feel of the sheets, sheer luxury. Very nice expresso maker with a range of drinks on offer. Room service was prompt, the line fish was beautifully presented and cooked. Breakfast far surpasses most 5 star places with the choices on offer. We had lunch in the Azure restaurant and that proved to be one of the highlights, as part of a package, a smaller menu is on offer, however the choice is very good and its hard to decide. Portions are not small so don't go too mad on the excellent bread on offer! One has access to the spa where one can wallow around in the pools or just float. Drinks as well as fruit, muffins etc are all complimentary. When one checks out there is a little bag of treats for doggies (and one for humans too!)
My complaint - time spent there too short!!!!
From the time you arrive there staff are on hand with a smile and a helpful attitude.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank kat v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_12A, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, 31 July 2014
Dear Trip Advisor Reviewer,

Thank you for taking the time to share your experience at the Twelve Apostles hotel & Spa.

It is great to read that you and the little ones were able to enjoy the wonderful Twelve Apostles Hotel & Spa. From you feedback it is clear that we were able to spoil the entire family and good to see that we exceeded your expectations.

I hope that the refurbishments at your home has gone as planned but won’t be disappointed if you needed to return for a few more days.

We look forward to welcoming you back very soon for a few more days than your last visit.

With warm regards
Michael Nel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level 3 Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 July 2014

We enjoyed our two night stay at the Twelve Apostles. The rooms were elegant, the staff was 1st class and the onsite dining options were outstanding. The shuttle service was great and the drivers always provided wonderful insight. One evening we had a dinner reservation in town, when we told the driver the restaurant he called ahead and told them to give us the VIP treatment. When we were seated we were greeted with two glasses of champagne which was a nice touch.

A wonderful stay and we’d love to come back and visit in the summer.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank kbhst3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_12A, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, 31 July 2014
Dear Trip Advisor Reviewer,

Thank you for taking the time to share your experience at the Twelve Apostles hotel & Spa.

How wonderful that we were able to give you the royal treatment. We are always looking at ways to create memorable experiences and with a number of great relationships with restaurants and suppliers we are able to provide a little extra even when you are not in the hotel.

I will of course share your great feedback with my staff during our next monthly staff tea party as they always look forward to receiving feedback especially good feedback.

We look forward to welcoming you back this summer.

With warm regards
Michael Nel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 1 Contributor
3 reviews
Reviewed 22 July 2014

I had the occasion to go twice to the hotel last month. Once to celebrate my daughter's birthday which was organised at the Cinema room... Experience was awesome (in fact she had been 5 years before and decided it was the place she wanted to celebrate her 18th birthday). Well looked after, place clean, service excellent...party was a huge success !.
Second time I took my disabled mom to the restaurant of the hotel. Access with wheelchair was perfect. We also got assisted at the door with the parking the car, etc. The food at the restaurant was the best I had in 2 years. The chef is absolutely unique ! Food is most original, extraordinary tasty, well presented and service was impeccable !~... In short...I highly recommend an experience at the 12 Apostoles Hotel...

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Armelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_12A, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, 31 July 2014
Dear Trip Advisor Reviewer,

Thank you for taking the time to share your experience at the Twelve Apostles hotel & Spa.

We are all about “fun and food” and so glad to read that you were able to enjoy 2 separate and worthy occasions with us. The cinema is still such a wonderful experience for young and old and we try and make this a unique and memorable experience.

Our Executive Chef Christo Pretorius and his kitchen brigade is also always looking at ways to enhance your dining experience by using locally produced and sourced products and on the menu there is something for all taste buds. Very happy that we were able to welcome your mother for a special meal which is not always that easy in the city.

We look forward to welcoming you back in the very near future.

With warm regards
Michael Nel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noordhoek, South Africa
Level 4 Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 July 2014

We stayed at the Twelve Apostles Hotel as a well-deserved couple getaway weekend. The service was fantastic from start to finish with attention to detail and well-informed well-spoken and friendly staff, from the lady cleaning the rooms all the way to the manager. We were upgraded to an ocean and mountain facing room on the top floor which was beautiful and quiet. We had our breakfasts on our balcony and one dinner in the main dining room. The food was spectacular and the service complimented the experience. We also enjoyed the spa with wonderful massages and lots of time spent in the floatation pool and jacuzzi. I definitely recommend the Razul chamber experience for a couple. It's also possible to go on a helicopter flight from the hotel which is well worth it as the surrounding area is beautiful to see from the sky. We even spotted whales. The hotel offers enough to do even on a rainy weekend. There is a little movie theatre in the hotel or you can rent a movie to watch in your room at no extra charge. You can order movie treats to enjoy while you watch the movie from the comfort of your bed. There are three different restaurants in the hotel which all offer a different experience. You can play games in the one lounge, read books while sipping on a cocktail or drinking a nice cappuccino. If the weather allows, they will set up a hammock for you in the garden behind the hotel right against the mountain or you can go for a hike up the mountain. That's not to mention all the stuff there is to do in and around Camps Bay. I usually like small intimate B&Bs but this hotel gives you a five-star experience with all the luxuries you might be wanting while keeping it personal and intimate. In one word: WOW!

Room Tip: The rooms on the top floor are quieter on weekends and the ones that are "mountain and sea"...
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  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tortues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_12A, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, 31 July 2014
Dear Trip Advisor Reviewer,

Thank you for taking the time to share your experience at the Twelve Apostles hotel & Spa.

There is not more that I can add to your wonderful comments as you took advantage of many of our wonderful activities in and around the hotel. I will most definitely share these comments with the staff who greatly appreciates all feedback they receive especially positive feedback like yours.

Just this morning we once again had some whales in the bay and they came incredibly close to the shore and once we rung the big brass bell, all our guests were on the Azure and Leopard Bar deck watching this amazing site.

We look forward to welcoming you back in the very near future.

With warm regards
Michael Nel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

We spent my husbands birthday at the hotel. All the staff were so friendly and welcoming. The dinner was excellent and very entertaining thanks to Isaacs. The array of the breakfast selection was fabulous and the setting warm and cozy. Opulent paintings . mirrors. Intricate mosaics and the Luxury of being lost in my feathered bed was only a fraction of the what we had to enjoy.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JodiePatience
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_12A, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, 19 July 2014
Dear Trip Advisor Reviewer,

Thank you for taking the time to share your experience at the Twelve Apostles hotel & Spa.

Wonderful to read that we were able to spoil you and your husband on his birthday and thank you for making us part of this.

Your comments are truly appreciated and will share this with Isaac in our Café Grill as this is sure to put a smile on his face. It is only with staff like him that we can be successful in our mission to have every guest experience a memorable stay.

We look forward to welcoming you back very soon.

With warm regards
Michael Nel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town, South Africa
Level 5 Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 17 July 2014

Our first visit here was for afternoon tea, which was scrumptious, then we came for lunch in the Azure, as vegetarians we were so happy to find innovative food and flavours of super quality.

We then came and celebrated a birthday here, the rooms, service, views, surroundings are just stunning. We had a massage and used the Spa, which was again a delightful experience.

The staff throughout the Hotel and Sap cannot do enough for you.

The Twelve Apostles is an amazing hotel and we would definitely recommend a visit, whether for a massage, afternoon tea, lunch, dinner or a longer stay.

Room Tip: Rooms either face the mountains, gardens or Sea, obviously the price reflects what view you have, if...
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  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Demeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_12A, General Manager at The Twelve Apostles Hotel and Spa, responded to this review, 19 July 2014
Dear Trip Advisor Reviewer,

Thank you for taking the time to share your experience at the Twelve Apostles hotel & Spa.

It is with great pleasure that I read we were able to exceed your expectations not one once but on various visits to us. I am glad that you had the opportunity to finally stay over and use most of our facilities as a resident guest.

The next time round I would recommend that you order a picnic from the Café Grill and take a gentle hike up the back of the mountain to 1 of 8 picnic spots we have on the foot of the Twelve Apostles Mountain range.

We look forward to welcoming you back very soon.

With warm regards
Michael Nel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Twelve Apostles Hotel and Spa

Property: The Twelve Apostles Hotel and Spa
Address: Victoria Road, Camps Bay 8005, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Camps Bay
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Camps Bay
#2 Family Hotel in Camps Bay
#2 Romantic Hotel in Camps Bay
#2 Spa Hotel in Camps Bay
#4 Luxury Hotel in Camps Bay
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Twelve Apostles Hotel and Spa 5*
Number of rooms: 70
Official Description (provided by the hotel):
Nestled between the staggering 12 Apostles Mountain Range and the Atlantic Ocean, the uniquely located and luxurious Twelve Apostles Hotel & Spa offers the ultimate escape to relax and be pampered, while indulging in stunning beauty, discreet service and extraordinary charm. Within 10 minutes of the best beaches and 15 minutes from the waterfront. A proud member of The Leading Small Hotels of the World. ... more   less 
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Also Known As:
The Twelve Apostles Hotel Camps Bay
The 12 Apostles Hotel And Spa
Twelve Apostles Hotel
The Twelve Apostles Hotel And Spa Camps Bay, Cape Town

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