Where to begin with what is wrong with this guest house? I've never written a review on tripadvisor before but feel so strongly that I don't want anyone else's holiday to be ruined by booking into this rip-off guest house. We booked this ostensibly 'romantic' hotel for the last few days of our holiday as a treat. What a mistake.
The place is marketed as a 4 star, luxury, romantic collection of suites. Our 'suite' was none of these three things. The room was:
dirty, had a broken window, safe didn't work, towels were dirty, bed sheets were both torn and dirty, bathroom door didn't close, walls hadn't been painted or finished, sinks didn't fill, no facilities in room (e.g. no phone, tea/coffee making, not even a chair!), unbearably hot, no sea views (as described). Overall, the place felt dirty and seedy.
Whilst the staff are friendly and try their best, they are completely overworked and the service is shambolic. Our complaints didn't surprise them - they even agreed with us about the problems!!
We have never complained about accommodation before and are used to staying in a range of places of different standards, but we felt completely ripped off - the place simply isn't as advertised and we can't understand how it ever got its 4 star status.
- Official Description (provided by the hotel):
- Al Villa Romantica is situated in trendy Camps Bay.Villa Romantica has the most spectacular views of Camps Bay. We have 16 rooms with jacuzzi baths on suite. Breakfast is served everyday with a good spread of fresh fruit. We have a steam room, billiard room and a heated pool at your disposal. All rooms have sea views. Camps Bay is the only place to stay as it is close to the Waterfront and town. ... more less
- Reservation Options:
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- Also Known As:
- Al Villa Romantica La Spiaggia Hotel Camps Bay
- Al Villa Romantica La Spiaggia Camps Bay, Cape Town