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“Pretty horrible”

Al Villa Romantica La Spiaggia
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Al Villa Romantica La Spiaggia
Ranked #50 of 54 Camps Bay B&B and Inns
Reviewed 4 June 2008

I'm afraid I have to agree with the review below. We also had the misfortune to stay at this guesthouse earlier this year and the complaints below mirror our experience. What was more worrying was that 3 other groups we spoke to also had major complaints and felt they had been mis-sold their room. When we broached our problems with the manager (once we managed to track her down) she totally agreed - she told us that complaintswere very usual from customers and she couldn't diagree with any of our points (dirty room, torn and stained sheets/towels, a bizarre bathroom where absolutely nothing seemed to work and the fact that the room hadn't even been decorated - you could still see the pencil measurements the workmen had written on the plasterboard). One of the most worrying revelations was that they had not replaced the towels/sheets since the place opened 6 yrs ago. If true, and I've no reason to doubt, I find that pretty disgusting.

As for the free internet access - be very careful, the computer is riddled with viruses.

maybe things ahve improved but if I was going back to Camps Bay (amazing place), I certainly wouldn't stay there, particularly given the array of accomodation on offer.

  • Stayed: February 2008, travelled as a couple
    • Value
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    • Business service (e.g., internet access)
Thank Gravenhurst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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14 - 15 of 15 reviews

Reviewed 29 February 2008

Where to begin with what is wrong with this guest house? I've never written a review on tripadvisor before but feel so strongly that I don't want anyone else's holiday to be ruined by booking into this rip-off guest house. We booked this ostensibly 'romantic' hotel for the last few days of our holiday as a treat. What a mistake.

The place is marketed as a 4 star, luxury, romantic collection of suites. Our 'suite' was none of these three things. The room was:
dirty, had a broken window, safe didn't work, towels were dirty, bed sheets were both torn and dirty, bathroom door didn't close, walls hadn't been painted or finished, sinks didn't fill, no facilities in room (e.g. no phone, tea/coffee making, not even a chair!), unbearably hot, no sea views (as described). Overall, the place felt dirty and seedy.

Whilst the staff are friendly and try their best, they are completely overworked and the service is shambolic. Our complaints didn't surprise them - they even agreed with us about the problems!!

We have never complained about accommodation before and are used to staying in a range of places of different standards, but we felt completely ripped off - the place simply isn't as advertised and we can't understand how it ever got its 4 star status.

  • Stayed: February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank Sophie50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Al Villa Romantica La Spiaggia

Address: 15 The Fairways, Camps Bay, South Africa
Region: South Africa > Western Cape > Cape Town > Camps Bay
Amenities:
Kitchenette Swimming Pool
Hotel Style:
Ranked #50 of 54 B&Bs / Inns in Camps Bay
Price Range: £76 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Al Villa Romantica La Spiaggia 4*
Number of rooms: 10
Official Description (provided by the hotel):
Al Villa Romantica is situated in trendy Camps Bay.Villa Romantica has the most spectacular views of Camps Bay. We have 16 rooms with jacuzzi baths on suite. Breakfast is served everyday with a good spread of fresh fruit. We have a steam room, billiard room and a heated pool at your disposal. All rooms have sea views. Camps Bay is the only place to stay as it is close to the Waterfront and town. ... more   less 
Also Known As:
Al Villa Romantica La Spiaggia Hotel Camps Bay
Al Villa Romantica La Spiaggia Camps Bay, Cape Town

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