First, apologies for the length of this review!
This is, to me, what a boutique hotel should be. I decided to look at the "average" reviews before writing mine, as I wanted to see what problems others had with the hotel.
I'm glad I did, because in our experience, they've either been fixed, or the other reviewers had very "different" expectations!
We've stayed in some pretty spectacular hotels, and with the exception of The Trisara in Phuket, this is by far the most inclusive yet exclusive. What I mean by that is you can spend time by yourself, or with the other guests, or even with the staff, who are always happy to chat (well, they seemed to be, but maybe they were faking!) - it's up to you. In addition, it's the personal touches (meet and greet by the staff on first name terms, personally addressed welcome letter in the room, freedom of the whole hotel, weather forecast for the next day on a card when the room's turned down) as well as the level of service, from booking restaurants to golf courses, offering advice, canapes and drinks at sundown that lifts this hotel into a different class. Also the bed was fantastic - best sleep I've had in ages.
I feel that while this hotel is expensive, it's not too expensive. I can't understand people who say it's overpriced. Yes, they suggest good restaurants, but only because they first asked what kind of restaurants we wanted. I never once felt pressured to book a restaurant out of my price range. Yes, they asked every day if we'd thought about dinner, but I felt if I'd said that we'd let them know if we wanted them to book somewhere that we'd ask, they wouldn't have asked again.
We had a hire car, so while we didn't use the car service, it's competitively priced when compared to taxis, and far more comfortable, from what I saw.
There was also no pressure to book any trips with them. Even when I said I was thinking of driving around the Cape, rather than sell me their trip, they told me the best route, and where to stop for lunch (Harbour House in Kalk Bay - truly awesome!)!
Some examples of what I would call exceptional service:
I was finding it difficult to book 2 rounds of golf, so Dale asked what time I wanted to play, then spent at least 30 minutes either on the phone, or running up and down stairs to discuss options. He got me the two rounds, one for a great price, exactly when I wanted.
Stephanie gave us directions to a phenomenal restaurant one evening (The Greenhouse) from memory, which were perfect; clear and concise, even down to the number of Stop signs. Maybe she does it alot, but they really were great, clear directions!
My wife was writing her MBA thesis while we were there, and the staff made sure she was undisturbed, but more than that would wait to make up the room until she took a lunch break. They chatted with her over lunch, so she wasn't eating alone (I had been dispatched to the golf course), and then left her to it.
On our last day, we wanted to go to the winelands for a late lunch after the open-top bus tour before heading back to the airport. Wendy called around a few, but as it was Sunday, most of the places were full, however, she offered to keep calling a few more places and then call us on the mobile when they've found one. Greg (the owner) even tried to pull a few strings with the head chef at one place. Sure enough, even though we'd checked out and paid and left, they continued to search and succeeded in finding a lovely vintner (Grande Provance, in Franschoek) and called us (45 minutes later) to tell us they'd booked it.
Maybe you feel that's normal for a 5 star, but I don't, and I've been in some that wouldn't even consider doing any of those things.
Any negatives? Well, broadband is slow, but then it's slow all over South Africa (no fibre optic cabling). It's windy, so sometimes you can't sit on the terrace or by the pool. The air-con unit was a little loud (but I didn't mention that at the time, so feel a little bad about saying something here) but it didn't stop me sleeping. You may need to tell them if you want the cooked breakfast quickly.
In summary, this is a boutique hotel. You want a suite the size of a two bed apartment? This isn't the place for you. You want cheap meals and something for nothing? This isn't for you. You want a bland luxury chain hotel with no soul? This isn't for you. But if you want a stay where you'll be made to feel at home from the moment you arrive, where no request feels too big, where quirky appeals and where service is king, then Atlantic View is definitely the place to stay.
Thank you to everyone at the hotel for making our stay in Cape Town truly relaxing and special!
- Official Description (provided by the hotel):
- 5-Star Graded Atlanticview Cape Town Boutique Hotel has 9 rooms and suites. This unique Cape Town Boutique Hotel is set high atop fashionable Camps Bay along the Riviera of South Africa. It has the most spectacular views of the sea and mountains. The position is perfect and convenient to all tourist attractions. Atlanticview Cape Town do not permit small children into the property. This is very popular with honeymooners and couples who wish to just get away with a bit of peace, quiet + relaxation. Well behaved teens and singles are welcome. This Cape Town Hotel has stylish air-conditioned, non-smoking rooms (three fifty to three ninety sq ft) and suites (six hundred to seven fifty sq ft). All with spectacular views, quality furnishings, all season goose down duvets (featherless available) and percale bed-linens. Master Bedroom, Penthouse, Infinity and Sunset Suites now have super king Tempur-pedic Mattresses for your maximum comfort and quality rest. Guests can have a work out in the gym, a dip in the pool, a relaxing massage or a run on the beach. Rates incl Taxes, Welcome Refreshments, Breakfasts, WiFi, use of the Gym, 2 Solar heated Infinity pools, Guests Computer plus a generous amount of Quality Wines with delicious home made Hors-d'oeuvres and Canapés every evening to celebrate the magnificent southern Atlantic sunsets.To serve you there are 18 young hotel professionals to 18 guests. Atlanticview Boutique Hotel Camps Bay has its own in-house fleet of air-conditioned Mercedes for airport and local transfers to the beach, restaurants or tourist attractions. There is a Range Rover for private tours to the Winelands or Cape Point or wherever you would like to go, all with a friendly face from the hotel behind the wheel. Atlanticview is the only Cape Town hotel of its size to boast this service as well as two Infinity pools for their guests to enjoy. Rates for the car service are little more than local taxis. It is excellent value as well as a safe, comfortable and convenient way of getting around. Camps Bay is one of the safest up market communities in Cape Town and is the only Atlantic Seaboard beach town with a promenade packed full of world class restaurants and bars. Reservations are all handled personally by the US owners. Cuisine Technology SA, the hotels sister company supplies all the top chefs and restaurants in the country making dinner reservations in the top venues possible. The owner is known for ringing the chefs private cell phones on occasion to get guests in. ... more less
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- Also Known As:
- Hotel Atlanticview Capetown Boutique
- Atlanticview Capetown Boutique Camps Bay
- Atlanticview Cape Town Boutique Hotel Camps Bay