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“The good, the bad and the ugly”

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Atlanticview Cape Town Boutique Hotel
Ranked #4 of 12 Hotels in Camps Bay
Certificate of Excellence
Reviewed 23 March 2012

Our experience of Atlantic View was very mixed, we had booked this place as a grande finale to our 6 week stay in SouthAafrica as according to trip adviser it read very well.
On enquiring for accomodation there was much correspondence with Greg the owner but unless we were prepared to stayfor 5 days could not offer certain suites but could offer for 4 days a junior suite, On the photographs sent, looked acceptable.

The Good

My expectations were very high and our arrival was greeted well and friendly and the tour of the hotel was pleasing.
However, on being taken to our room, not a junior suite,I was somewhat disappointed to see the smallness of this, and also a minute bathroom.
The position of this 'hotel' is wonderful with great views, fantastic sunsets and the staff in the main friendly and helpfull.
The evening 'sundowners' is a great idea, however, the canopes are tiny and not worth bothering with.
An acceptable breakfast was provided at a communal table.

The Bad.

To get tp our room We had to walk in front of another rooms window to obtain access as the only access was through a french window and not a door.
The room was small, tired and no amount of fancy cushions could enhance this.
A pathetic small bathroom with no electric shaving plug! although the staff did their best to find an alternative solution.
After the sundowner drink, that is it, no bar or facilities to eat bar a sandwich, which means that you have to leave to go elsewhere for dinner.
Having stayed in many 5 star accomodation in South africa and worldwide I do not see this as a 5 star hotel. At best it is a very upmarket , pricey Bed and Breakfast with a fantastic view and position but not everything is about the view.

The UGLY

On the morning of day 2 I spoke with Jaco, the general manager, and expressed my views as to the disappointment of the bedroom and accomodation.
although the 'hotel' was reasonably full he said that he would speak with Greg and see if any room change may be available.
I expressed my thanks and understood that this may not be a possability but would appreciate any help.
I also expressed that the website in my oppinion gave a somewhat inflated view of the accomodation and this had been expressed by other trip adviser reports.
We went out for the day and on our return at approximately 6.00pm were greeted very sternly by a mamber of staff who informed us that as we were unhappy with the accomodation theyhad made a provisional reservation at another hotel for us and would refund money paid for the next 3 days
We were made to feel most unwelcome and the attitude was that they did not want us to stay and be a guest at their 'hotel' any further.
I moved at great inconvenience and also some cost to another hotel for my remaining stay in SA
The ugly bit is they do not like being crticised, and their attitude can turn from positive to aggressive very quickly.
This B&B is expensive for what it is and needs to sharpen its facilities and be a little more humble.
We had some good experiences there and a very bad one.
we wish you better luck if you choose to go !!!

Keith and Veronica Fenton
Marbella Spain

  • Stayed: February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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20  Thank keith f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GregBLondon, Owner at Atlanticview Cape Town Boutique Hotel, responded to this reviewResponded 3 May 2012

Thrown Out! Escorted to door by security!

The Empire Strikes Back!

The only Bad and Ugly were these guests. It was better described as
Disruptive and Rude. The wife is the one responsible for the action that
was taken. She upset all our management team and proceeded to erode our
guests holiday experience which is where we drew the line. During the 24
hr stay she tried to intimidate 3 of our younger management staff by
threatening them with a bad review on trip advisor in order to be
upgraded to a suite which was offered previously in the booking process to
her husband. It wasnt available after arrival months later in peak
season with a full house. There was nothing wrong with their room at
all and is all it is described to be in our email presentation, complete with a shaver socket in
the bathroom. In fact the guests in this room right after them reviewing
the 19th March in breathtaking said how nice the room was and how
enormous the bathroom was etc in contradiction to what this guest says
here. Of course if there had been a suite available we would have
offered it to them straight away at the current rate. This was such despicable behavior from a guest.
You dont threaten small boutique hotel staff or any hospitality business
to damage them with bad reviews on public forums if you dont get
what you want or be upgraded to a higher price level suite.
If it was so bad why didnt she just pack and go?
No she stayed and tried to intimidate everyone she
could speak to upsetting an entire hospitality management team as well
as other paying guests. This is totally unacceptable!

She wanted a suite and he booked a room. He made the booking and she had
nothing to do with the reservation process. Had she done so perhaps we
would have realized that no normal room would have been satisfactory for
her. We would more than likely have picked up on what a nuisance she was
going to be and could have passed on the reservation. It wouldnt have
been the first time this has happened. If a guest is nasty or abnormally
difficult in the booking process, the last thing I would want to do is
expose them to our hard working enthusiastic team or our wonderful guests.

She threatened Jaco our assistant manager with a very sinister intimidating
tone when passing him at our front door on her way out. Just prior to
that she leaned over the reception desk and had a go at our GM's wife
threatening us in the same tone saying if she didnt get a suite, Trip Advisor
would hear about it. The reviewer has some names and people mixed up.
Jaco is not our General Manager. Dale who is the GM,actually told them to leave
under my direction as owner.

No hotel in the industry tolerates this sort of behavior from guests.
We have a duty to all our guests and our goal is to provide them with a
wonderful relaxing and fun stay with fabulous holiday memories.
We go out of our way to ensure this happens for every guest. Incidentally only about 7%
of our guests actually participate in this forum. When you compare the amount of very happy guests to the very few who have something to say who are really not saying what they do to better another travelers holiday, you realize out of 864 couples who stayed in the past 12 months how many actually enjoyed it. Less than .5% just a handful probably should have booked into a larger hotel rather than an intimate small environment boutique hotel which is what Atlanticview is.

Later that day, when they came back in from their afternoon out and about she had
a go at our youngest manager trainee in the same tone with the same
threat. During sundowners she annoyed other guests moaning and carrying
on tanked up with intent. See two reviews down from this one mentioning
how they avoided her is one prime example of this guest upsetting
others. They singled her out and wanted to avoid her. My team wanted to do the same.
After staying the first night she pushed another guest who had his ear bent at the bar the
night before, into showing her his suite and threatened us again to him
with a bad review on trip advisor for not giving her what she wanted.
She moaned about her room being too small for her and so on. Again if it was so
bad why not check out and find something else. Why make everyone else miserable.
To the guest in the suites annoyance, he emailed me from the hotel 6000 miles away in the US to tell me about her and we decided at that point enough is enough. When she
made the threats to the GM's wife, she was asked... who did what to her and she said "Its
what this place did to me". We did not do anything to her nor have the
medication necessary to deal with an individual such as this. Her
husband evidently forgot to bring it with him. He was the only contact
with myself in the booking process and lives/works in Spain.
She lives in the UK which sounds like an ideal arrangement to me.
He rolled his eyes when she moaned at reception, behind her back
at our team apparently disgusted with her behavior.
He told our managers he liked the room but his wife thought
that it was too small for her Thats it! That is all he said to them. So why
all this fuss with threats to the business and all the staffs livelihood?
This is obviously a regular problem so he humors her rolling his eyes like that
behind her back at others.

After having many emails and calls from our management about this
problem and the correspondence from an upset guest actually in the
property, I instructed Dale (our GM) to remove them before they upset
anyone else. She was already upsetting two other couples
with her nonsense. WE dont deserve this and neither do our other guests.
We have zero tolerance to badly behaved guests. We
will not allow one disruptive individual to upset our guests and
demoralize our staff. We wont let them do it on a public forum either.
There was absolutely nothing wrong with their room or service provided.
We delivered exactly what was promised. It was made very clear to them that
they were being asked to leave because of her disruptive and rude behavior and for
no other reason. There was no constructive criticism made at all by her.
Only nasty threats and rude remarks.It was in all of our
other guests interest to remove these two from the premises.

We checked and there was a lot of availability for them at the Bay hotel
which last min there was a few rooms to choose from in the same price category
as the room they had in ours. A large hotel environment is more suitable
for individuals like this as no one will notice them.
What they dont know is that one of our managers wives works
there. We are aware of the fact that that they didnt like the room
they chose after they checked in there either and later paid for a larger suite
like they were offered at our place originally. Fortunately they had the
availability last min on the spot. Better them than us.

Now for the negative comments which are completely inaccurate. Of course
one would expect bad news or feedback from two individuals who were
thrown out of the hotel for their behavior. Most wouldnt dream of
dishing the hotel publicly that threw them out but these two are very
special and even put their names on the review which will alert any
hoteliers who not to have stay in their establishment.

We welcome constructive criticism from guests as with out it, cannot
improve our services. Any constructive criticism from these guests is
missing from this review and what has been said is only a nasty
disgruntled form of revenge and misuse of a public forum.

We have a chef on every night until 10pm and guests can order from the
menu. There are Paninis, home made soups, Japanese Shrimp and Losbter
salads with home made Nobu dressing recipes, Sous-Vided Fillet of Beef
or Kudu for two, Truffle potatoes, Ostrich burgers and an array of other
items. I even import the Yuzu juice and some other specialist
ingredients for the recipes we offer our guests.

Our website is as accurate as can be. The pics are the same as the ones
I send with a multiple email presentation that gives more information
than any property I have ever stayed in. We pride ourselves on what we
promise, we deliver and do our best to give back to our guests. Some dont
appreciate the extra personal service nor all the little extra touches
they wont find anywhere else. These two had one of the rooms that has a
larger bathroom and there is a shaver point. Plenty of privacy in their
room and the one next to them too. Perhaps they would have preferred
a white fabric and padding on the walls which could have been complimented with
a matched tenting on the ceiling. That is usually softer to bounce off of.

Our sunset canapés are bite size and home made daily. A lot of time and preparation goes into the making of these. Canapés are meant to be bite size so the crack about tiny and not
worth bothering is untrue and unfair. These two actually consumed 3 bottles of complimentary wine between them in a 2 hour window but were uninterested in the food from reports at the bar and from what other guests told us. As I said, the canapés are made fresh daily and
accompanied by a variety of tasting spoons with recipes varying nightly of lobster, prawns and ostrich. We even serve filets of Kudu and Beef under glass with smoke introduced. Had this woman not been so obnoxious and nasty she wouldnt have managed to get herself thrown out and then would have had the chance to enjoy some of these delicious complimentary items
during their stay. Our rooms are approx 350-420 sq ft. The suites are 600,630,650 and 750 sq ft. We do not hide any information and do try to give more back than our competitors do. We wont change these policies.

I had a beautiful message from the guest who emailed me about her invasion
to his suite that day. He concurred that we made the right decision and thanked
us for a wonderful stay. 2 others did the same.

I trust all who read this will understand what really happened here and be assured that
we will always look out for our guests best interests and well being during their stay.

Thank you for listening.

Safe travels,

Greg, Owner of Atlantciview Cape Town Boutique Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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534 - 540 of 943 reviews

Reviewed 22 March 2012

This hotel is top notch, but without the haughtiness, you get at some five star hotels. The staff really worked well together, to ensure a pleasant stay. Nothing is to much of a bother.
We stayed in a few different rooms, because it was high season and we booked at the last moment. But we liked the infinity room most, because of the sea view and the large sitting area. You only have to share the pool with two other rooms But there were no kids ;-). It was very busy in Cape town due to two large conferences, so plan well if you want to stay in the beginning of February. All rooms have a high finish to them and are tastefully designed. We loved the daily breakfast with fresh fruit in the room, the wine selection and the nibble plate on the first night. The only thing we missed was our home brew in the morning, but the rest was just as comforting as at home. This hotel doesn't have a restaurant, but you are only five min by car from the Camps Bay boulevard, where there is plenty choice. And otherwise you can also order something in. The trip to Cape Point and the wine lands were very memorable. The private guide really knows the area, the history and the hotspots. The Graff Delaire estate was a welcome surprise during the wine tour. We really enjoyed the Kruger trip and Ulusaba lodge too (recommended and booked by the staff), because we saw the Big five in one morning and could fly back in the afternoon with a little propeller plane, right infront of the lodge. The only down point, is that it's really expensive compared to Dutch room rates. But then again, they all are in Cape town.
A few other recommendations: J&B Met (horse racing), grilled shrimps at The Raj Indian Restaurant (Camps Bay), intimate theatre at Fugard (down town).

Room Tip: Infinity room has a seperate sitting area, a corridor, bathroom and bedroom on one level.
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  • Stayed: February 2012, travelled as a couple
    • Value
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Thank Saskia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2012

We stayed for four nights at Atlantic View (wish it was longer!). Every attention is paid to detail in this place. You really cannot fault it in any way. The staff are very friendly. The breakfast is a work of art!! The decor is immaculate and very interesting with original pieces of art everywhere.

The evening drinks time at sunset is a highlight of the day when you can meet the other guest and share your adventures of the day.

The view from the rooms is unbeatable. I think I could look out at that view every day for the rest of my life and never tire of it. The sea and sky are different every day.

Also we could even see the cable car to the top of Table Mountain from our sunbeds!! Also well worth doing - especially at sunset.

The only tiny downside is that, as a previous lady said, the room was smaller than I had expected from the amazing website and storage facilities were minimal. I like to unpack completely when I go away and really feel at home. But I suppose it is a "boutique" hotel ranked No 1 on TripAdviser so expectations are unnaturally high.

Don't let that put you off! We had a fantastic stay, and Camps Bay is such fun.

  • Stayed: February 2012, travelled as a couple
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1  Thank clare p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2012

We stayed here for 5 nights to finish off our honeymoon after a stay in Mpumalanga and Kruger Park. We were greeted with a welcome drink and shown around. Our room (2) was split level and had everything you needed, but it felt a little small and wasn't what I had pictured from the website - still it was well furnished with a small outdoor area with table and chairs and a couple of sunbeds. We were told that these were our sunbeds and we could use the others by the pool but only if they were not in use by those rooms they were allocated to. We did use them one day, but I found it hard to relax when constantly checking if we were occupying someone elses sunbeds.
The pool that we were allowed access to was lovely. It was small and not deep, but that suited me not being much of a swimmer. The views are just lovely.
The meet and greet at sundown can be an interesting experience depending on who else is staying! We met some lovely couples, but also some that we hoped to avoid. The canapes are good. The wine is restricted to a choice of two and varies each night. It's free flowing though and if you're not in a hurry to make dinner reservations, I'm sure you could settle for some time. Breakfast is also a group affair and this was more difficult - especially if you hadn't met previously. We tended to hang back until late when everyone else was finished so we didn't have to small talk or endure uncomfortable silences. The breakast itself was plentiful. Choices of cereals, fresh and stewed fruit, yogurt, purees, pastries and a cooked breakfast. Eggs seem to come hard.
We had booked two tours with the hotel - Cape Point and the Winelands, both of which we really enjoyed. We had Dale, the manager, as our guide for both and he was knowledgable and friendly. We didn't have the Range Rover which we had booked for one of the tours, but it didn't make any real difference as the E-class is very luxurious.
We also made good use of the cars for transfers to and from Camps Bay and Cape Town. For short trips you're best off using them as the taxis in Camps Bay can charge the same and, in general, do not appear remotely road worthy!
Greg, the owner, was very helpful in assisting us plan our trip and arranging the bookings for well chosen restaurants for us. The Greenhouse, in particular, was exceptional. Be aware though that some of the restaurants can be a little way out and therefore a fairly expensive transfer. We often got the restaurant to book us a taxi back as it was cheaper and the hotel cars stop after 11pm anyway.
The staff are all very helpful, although our air con problems didn't get resolved for the duration of our stay, which meant that we were awoken at 3am from the heat each morning. Our room also failed to be turned down one night.
From the three hotels we stayed at on our honeymoon, this was the only one that didn't make a special effort for the occasion. We didn't expect an upgrade, particularly in a small guest house that is fully booked most of the time, not necessarily even a bottle of bubbly awaiting us in our room, but a romantic turn down with some petals or a sweet on the pillow would have made all the difference - particularly as they ask you on the booking if it's a special occasion. Having said that, the hotel was generous in other ways which were appreciated. Overall, we enjoyed our stay, but it fell a little short of expectations - but that could be the downside of the hotel being ranked number one - expectations are, perhaps unfairly, high.

  • Stayed: February 2012, travelled as a couple
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4  Thank Nadine V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2012

The view from just below Table Mtn. was spectacular. We had the suite with a private deck just below the mountain with a view of both the sunset against the rock and the ocean. The rooms were spacious and luxurious but most of all was the fun we had meeting guests at the social hours and the breakfast each morning around the big table overlooking the pool. We were there for an extended time so were able to make friends with couples from all over the world. Our private drive to the wine country was most incredible. Greg, the owner was so nice and made this anniversary something to remember. We will definitely be back and will combine this with a trip back to Safari at Ezulwini- another spectacular experience with exceptional attention to detail.

Room Tip: There are a number of special suites, each unique. Ask the owner, Greg, he will guide you exactly to...
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  • Stayed: October 2011, travelled as a couple
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1  Thank Artallie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2012

We travelled to Cape Town in December for my husband's 40th birthday and stayed at Atlanticview for 3 nights. Nothing could have prepared us for the luxury that awaited us and the amazing service that we received. During our stay, Greg and his team ensured that we were fully looked after and went to a great deal of effort to get us booked into two of the best restaurants in South Africa. We also enjoyed the nightly hosted drinks & canapes before dinner and the wonderful feast of a breakfast laid out for us each morning. The bedrooms were so comfortable too with masses of pillows and egyptian cotton plus bathrooms to really pamper yourselves in - perfect for a special occassion without our baby! We will definitely find a way to return soon!

  • Stayed: December 2011, travelled as a couple
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Thank HollyWalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 February 2012

From the moment we were picked up after a gruelling overnight flight from London, we were enveloped in sheer luxury. On arriving at Atlanticview, we were presented with the most beautiful, freshly prepared breakfast - beautiful juices, yoghurts, pastries and eggs cooked to your liking. Luckily, our suite had been vacated and the hotel made every effort so that we could check in early and begin our 4 night stay with them. We stayed in the Penthouse for 3 nights and the Sundown Suite for our last night. Both were equally luxurious and excellently equipt with every detail considered. The sundowner drinks in the bar with the other guests at 7pm were a fabulous touch - swapping stories and advice on where to visit, not to mention the complimentary wine and canapes!! Camps Bay is a wonderful location offering bars, beach and restaurants aplenty. There is literally nothing negative we have to say about the hotel or the area. Jaco and Justine particualrly went above and beyond to make sure our every whim was catered for.... This is possibly the best hotel we have every stayed in and we consider ourself to be well-travelled!!

Room Tip: The Penthosue suite with breathtaking views over Camps Bay and utterly decadent wet room!
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  • Stayed: February 2012, travelled as a couple
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1  Thank Torifer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Atlanticview Cape Town Boutique Hotel

Address: 31 Francolin Road | Cape Town, Camps Bay 8005, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Camps Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Spa Hotel in Camps Bay
#3 On the Beach Hotel in Camps Bay
#4 Luxury Hotel in Camps Bay
#4 Romantic Hotel in Camps Bay
#4 Business Hotel in Camps Bay
Price Range: £201 - £802 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlanticview Cape Town Boutique Hotel 5*
Number of rooms: 9
Official Description (provided by the hotel):
5-Star Graded Atlanticview Cape Town Boutique Hotel has 9 rooms and suites. This unique Cape Town Boutique Hotel is set high atop fashionable Camps Bay along the Riviera of South Africa. It has the most spectacular views of the sea and mountains. The position is perfect and convenient to all tourist attractions. Atlanticview Cape Town do not permit small children into the property. This is very popular with honeymooners and couples who wish to just get away with a bit of peace, quiet + relaxation. Well behaved teens and singles are welcome. This Cape Town Hotel has stylish air-conditioned, non-smoking rooms (three fifty to three ninety sq ft) and suites (six hundred to seven fifty sq ft). All with spectacular views, quality furnishings, all season goose down duvets (featherless available) and percale bed-linens. Master Bedroom, Penthouse, Infinity and Sunset Suites now have super king Tempur-pedic Mattresses for your maximum comfort and quality rest. Guests can have a work out in the gym, a dip in the pool, a relaxing massage or a run on the beach. Rates incl Taxes, Welcome Refreshments, Breakfasts, WiFi, use of the Gym, 2 Solar heated Infinity pools, Guests Computer plus a generous amount of Quality Wines with delicious home made Hors-d'oeuvres and Canapés every evening to celebrate the magnificent southern Atlantic sunsets.To serve you there are 18 young hotel professionals to 18 guests. Atlanticview Boutique Hotel Camps Bay has its own in-house fleet of air-conditioned Mercedes for airport and local transfers to the beach, restaurants or tourist attractions. There is a Range Rover for private tours to the Winelands or Cape Point or wherever you would like to go, all with a friendly face from the hotel behind the wheel. Atlanticview is the only Cape Town hotel of its size to boast this service as well as two Infinity pools for their guests to enjoy. Rates for the car service are little more than local taxis. It is excellent value as well as a safe, comfortable and convenient way of getting around. Camps Bay is one of the safest up market communities in Cape Town and is the only Atlantic Seaboard beach town with a promenade packed full of world class restaurants and bars. Reservations are all handled personally by the US owners. Cuisine Technology SA, the hotels sister company supplies all the top chefs and restaurants in the country making dinner reservations in the top venues possible. The owner is known for ringing the chefs private cell phones on occasion to get guests in. ... more   less 
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Also Known As:
Hotel Atlanticview Capetown Boutique
Atlanticview Capetown Boutique Camps Bay
Atlanticview Cape Town Boutique Hotel Camps Bay

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