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All reviews brighton court great location self catering cape town bed apartment table mountain restaurants and shops pool area is a stones throw south africa sea view amazing views accommodation trailfinders clifton lions bay
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Reviewed 18 November 2017 via mobile

First impressions count and weren’t great. We rang the front door buzzer and were ignored. Luggage was checked in early and we came back two hours later to be ignored again. Then there was a problem with our room (this was never explained) and we were left waiting another hour. The rooms were really spacious and had amazing views to the sea, but the room was scruffy and in desperate need of an update. Mostly the staff lacked knowledge and initiative except a lady called SalMarie who was the exception. There was a nice small pool and access directly to the beach front which was great.

Stayed: October 2017, travelled with family
Thank Kattturner75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CampsBayResort, Manager at Camps Bay Village (Resort), responded to this reviewResponded 8 January 2018

Dear Katturner75
Thank you for taking the time to write about your recent stay with us. We are sorry to ready that your stay did not meet your expectations and can assure you the matters mentioned in your review are being attended to. We have also planned extensive staff training to ensure a consistent high standard of staff is achieved.
We hope that when you return to Cape Town you will give us the opportunity to show off our improvements to you.
Kind regards
Selmarie Visser

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2017 via mobile

Lovely apartment overlooking the sea. Gated accommodation. Our only problem was we were staying 4 days and the 2nd bedroom had no wardrobe or cupboards. We also had the hot water heater in our room so made the room stuffy during the night. Other two rooms lovely. Didnt like the glass front door for security reasons. Staff helpful and stored our suitcases until room was ready. Lovely area to visit Caoe Town and surrounds.

Stayed: October 2017, travelled with family
Thank M c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CampsBayResort, Manager at Camps Bay Village (Resort), responded to this reviewResponded 9 November 2017

Dear M C

Thank you for taking the time to review your stay and provide feedback on your stay with us. We value all feedback received as we constantly try and approve our service delivery to improve guest experiences and service delivery. We will look into the heat issue raised as well as pass your comment about the front door on to the apartment owner for consideration.

We hope to welcome you back in the near future.

Kind Regards
Selmarie Visser

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2017

First impressions of the apartment was not good, the door seemed to have been painted many times and was chipped and in a very poor state. On entering we instantly noticed some floorboards had been replaced as they were a different colour to the rest of the apartment.
Housekeeping visit to change towels, sheets every four days. Signs in the room about turning switches on boilers etc. to get hot water for showers or bath was odd. this had nothing to do with the water shortage in Cape Town. Breakfast we were supposed to have a voucher but when we asked it was the response was unhelpful.
Overall the site needs modernizing and staff could be more responsive, but they were always polite.
Location in Camps Bay is excellent, short walk to the sea front and restaurants for evening meal and breakfast. Wi-Fi was strong. The apartment had a super roll topped bath (didn't use it as we did not want to run out of hot water).

Stayed: September 2017
Thank The_Sids_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CampsBayResort, Manager at Camps Bay Village (Resort), responded to this reviewResponded 9 November 2017

Dear The_Sids_9

Thank you for taking the time to review your stay and provide feedback on your stay with us. We value all feedback received as we constantly try and approve our service delivery to improve guest experiences and service delivery.
As part of our Green initiative we switch off all unnecessary appliances when units are empty. We will follow up with maintenance and the state of the apartment you stayed in as the standards described in your review are not what we strive for.

We do hope you will choose to stay again; we would love the opportunity to give you a better stay and experience at Camps Bay Village.

Kind Regards
Selmarie Visser

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2017 via mobile

Staying now at camps bay village . Very disappointed . Staying supposedly bed and breakfast this costing for 2 nights €250 over 4000 rand. For breakfast you receive a 80 rand voucher this will by you a coffee, orange juice and a croissant with jam, ridiculous ! Coffee and tea in your room eeemmm yes the day you arrive. If you use it , it doesn't get replenished. Of course you can buy nespresso for the machine in your room as you haven't already paid enough. Water crisis so shower maximum 4 min, I have absolutely no problem with that , definitely understand that but then you have to flush the toilet at least 2 times so how is that helping. Room view sounds great on the website partial view of the lions head ( mountain ) see foto. Do like the Mercedes but ..........

Stayed: October 2017, travelled as a couple
Thank Jane v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CampsBayResort, Manager at Camps Bay Village (Resort), responded to this reviewResponded 9 November 2017

Dear Jane,

Firstly, please accept our sincere apologies for your less than ideal stay with us. I can assure you that the standards described in your review are not what we strive to offer our guests. To ensure the problem does not persist, we have done extensive training with our housekeeping and front desk teams to ensure they are up to date on the service standards required.

I have passed your concern regarding the value of the breakfast voucher to senior management to review.

Kind Regards
Selmarie Visser

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

My husband and I stayed at Camps Bay Village for several weeks (me two and him one month). It was perfect for extended stay. Our one room apt was equiped with frig, stove, sink, dishes, and coffee maker. We had a small sitting area that was quite comfy and we had a peek a boo of the beautiful Camps Bay Beach. The resort is fenced in (key card access to property) which made us feel safe when we were on the property. The resort is close to many clubs (Dizzys) and restaurants, all within walking distance. The staff was quite helpful in helping us find places to eat in the area and were there most of the day/evenings to greet us when we returned to our apt. SolMarie was especially welcoming and helpful. Thanks for a great stay. We hope to get back in the near future.

Room Tip: safe, close to places to eat, comfy
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Debora G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CampsBayResort, Manager at Camps Bay Village (Resort), responded to this reviewResponded 9 November 2017

Dear Mrs Gross,

Thank you for taking the time in writing a review regarding your stay, we enjoyed hosting you and your husband. We hope to welcome you back soon and would like to invite you to join our members club to ensure you enjoy preferential rates and discounts for your next visit.
Please mail me at hostmanager@campsbayvillage.com then I will personally organise your membership.

Kind Regards
Selmarie Visser

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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