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“basic but has all you need”

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Holiday Inn Express Cape Town City Centre
Ranked #46 of 109 Hotels in Cape Town Central
Certificate of Excellence
Nairobi
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“basic but has all you need”
Reviewed 13 June 2013

This was a great business hotel, had everything you need in enough quantity. Location is ideal for moving around town, accessible. Nice restaurants around and not far from the nightlife. The staff were great especially the Hotel Manager who went out of his way to ensure our stay was pleasant enough.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Florencious
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 2 July 2013
Dear Florencious,

thank you for taking the time to write a review of our hotel.

I am delighted you enjoyed your stay and everything our wonderful city has to offer.

I hope we can welcome you back to Holiday Inn Express City Centre and Cape Town soon again!

Kind Regards,
Judy Coleman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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779 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
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  • Dutch first
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English first
Johannesburg, South Africa
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 June 2013

We had trouble locating the entrance of the hotel, as it is not located on the street. The rooms are clean, but very basic. The bathrooms are one of those units that is installed, it feels a bit cheap. Breakfast was good, but had to wait quite a while for the plates to be refilled. It is also extremely noisy early in the mornings before sunrise, as the streetvendors get their stalls ready for the day.

Room Tip: if you can, away from the front of the hotel
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Euterpe_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 25 June 2013
Dear Euterpe_K,

Thank you for writing a review about your recent stay with us. I am pleased you found our breakfast to be good and room accommodations to be adequate. Please accept my apology however for the noise levels that inconvenienced you and if you found our location to be a bit inaccessible. We take all reviews negative or positive very seriously and your feedback will help us improve for our next guest or your next visit.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G
Case Manager
IHGCare
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Kuwait City
Level Contributor
207 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 8 June 2013

I have stayed here 8 nights over the last year and always enjoy my stay.

It is a great location - though make sure you get the Hotel location correct in your satnav as there are many one way streets in the area.

The hotel is comfortable, service excellent and while the rooms are relatively small they are still excellent value for money.

My only issue and the only reason I would consider going elsewhere is the prohibitive Wireless/Internet charges.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatrickJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 2 July 2013
Dear PatrickJones,

It is always wonderful to receive feedback from returning guests!

I am pleased to let you know that we listened to our guests and has since increased the free internet-allowance to 100MB per device per day.

I hope we will have the privilege in welcoming you back to Holiday Inn Express Cape Town City Centre in the near future.

Kind Regards
Judy Coleman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgium
Level Contributor
123 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 31 May 2013

I stayed here for a business trip. The good points of the hotel are (i) it's in the middle of the city centre so you can walk everywhere; (ii) it's not expensive (unusual in Cape Town). However the rooms are rather dimly lit and staff is not very helpful: internet access has to be purchased online from an external provider. This means if something does not work the Hotel does not feel responsible. In my case it meant making several calls to the outside provider. The hotel staff was unable or unwilling to help. Breakfast is Ok. Would probably not stay here again.

Room Tip: Upper floor
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peterp_belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 3 June 2013
Dear peterp_belgium

Thank you for your review on Trip Advisor, as feedback from our valued guests is important to understand our guest experience.

We are currently in the process of reviewing our Guest Internet Service provided to our guests and your imput is greatly appreciated.

Kind regards
Judy Coleman
General Manager
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Pembroke, United Kingdom
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 May 2013

half way up table mountain wonderful views. I stayed here in 1992 on a business trip whilst I was working in Mossell bay, about 3 hours drive away. This was just before the breakdown of apartheid. It offers a tremendous view over the Indian ocean and the Atlantic ocean and you can see a line where the tho waters meet one being warm one being cold.

  • Stayed June 2012, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 24 May 2013
Thank you so much for your kind comments regarding your stay in 1992, unfortunately I don't think you stayed at our hotel as we are a relatively new hotel and we only opened on the 01st March 2008 but I hope that we have the oppertunity to have you stay with us in the future so that you can experience our wonderful hospitality.

Kind Regards
Judy Coleman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tipperary, Ireland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 May 2013

we stayed in this hotel in april on our honeymoon. we stayed here for 4 nights. the hotel was clean and the rooms were spacious. the breakfast was really good. what was most impressive with this hotel was the staff, all the staff. the staff were friendly and could not do enough for you. the service provided was excellent. any taxis, excursions,restaurants etc..we wanted booked, the staff booked it for us at reception. we got hassle on the the street the second night in cape town from a homeless person. the next night we were getting a taxi to a pub/restaurant on long street, one of the staff said it was only a short walk and dont waste money on a taxi and we told him of what had happened the night before. he walked us up to the pub and came back to the pub after 2 hours and walked us back to the hotel. he went out of his way to make sure we were safe. the staff at this hotel are one of the best i have come across.

we had a very enjoyable stay at this hotel and i would recommend it to anyone staying in cape town..

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irish c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 24 May 2013
Thank you for taking the time to offer your complimentary review on Trip Advisor. It is reassuring to know that we have provided a positive and valuable guest service. Our constant goal is to exceed our guests expectations and provide them with a memorable stay. Your comments will be shared with the whole team to as reinforcement to continue their efforts to make the Holiday Inn Express Cape Town City Centre a leader in excellence.

Kind regards
Judy Coleman
General Manager
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Milan, Italy
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 May 2013

i spent 10 nights at this hotel in december 2012 and i was favourably impressed . Maybe my bar expectation wasn't too high since I had previously stayed in other Express in Europe but everything did really appeal me .. the best thing of course (which is really what matters the most to me when i travel) is the location ..just a few metres away from Long Street and at a walkable dinstance ( around 20-25 mins ) from the waterfront ..staff always very helpful in assisting on organizing tours and evenings out ... cape town is a marvellous place and u can enjoy it at the best without breaking your bank account if u stay here. i'd definitely be back.
the area might look chaotic on arrival but i never noticed anything nasty even when i was coming back in the the middle of the night .

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SPAZZO20054187849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 24 May 2013
Many thanks for your very positive review of our hotel. Our location and proximity to many restaurants, shops, tourist spots and businesses make us the preferred choice for many of our guests. Thank you also for your great comments relating to our team and the service that they provided to you.
We hope to be of service to you in the near future.
Thank you
Judy Coleman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cape Town City Centre

Property: Holiday Inn Express Cape Town City Centre
Address: 101 Saint Georges Mall Street, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Wheelchair access
Hotel Style:
#41 Family Hotel in Cape Town Central
#48 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Cape Town City Centre 3*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Cape Town City Centre. This hotel is ideally located in the centre of Cape Town, South Africa. The hotel offers convenience for business and leisure travellers with easy access to highways and being in close proximity from the world renowned Victoria & Alfred Waterfront Shopping Centre. The hotel overlooks the majestic Table Mountain. Holiday Inn Express Cape Town City Centre features 173 contemporary style bedrooms individually airconditioned, offering guests a comfortable, warm and friendly stay. All rooms have en-suite facilities, power shower, direct dial telephones, work stations, safety deposit boxes, hairdryers, tea/coffee making facilities and televisions. WI FI in all rooms and public areas. Holiday Inn Express Cape Town City Centre is committed to offering guests the best product combining convenience of location with the quality and value for which Holiday Inn Express is famous for throughout the world. ... more   less 
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Also Known As:
Holiday Inn Express Cape Town City Centre Hotel Cape Town Central
Holiday Inn Cape Town
Cape Town Holiday Inn
Holiday Inn Express Cape Town City Centre South Africa

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