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“Such a great place to stay for sightseeing in Cape Town....” 5 of 5 bubbles
Review of Holiday Inn Express Cape Town City Centre

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Holiday Inn Express Cape Town City Centre
Ranked #45 of 106 Hotels in Cape Town Central
Certificate of Excellence
Knysna, South Africa
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Such a great place to stay for sightseeing in Cape Town....”
5 of 5 bubbles Reviewed 28 February 2014 via mobile

We were only staying in Cape Town for 36 hours and researched many hotels before finally, and reluctantly, booking the Holiday inn express. Reluctantly because it seemed such a shame not to stay somewhere more special in such an amazing destination. However we soon realised we had made a brilliant choice. Accessibility to everywhere of significance was excellent. The staff were exceptional, so helpful in terms of tourist advice, information and booking taxis, tours etc. They were also so friendly and courteous. Jocelyn on reception was outstanding, always smiling and patiently advising customers on any of their queries. The rooms were spotless and comfortable and the breakfast unexpectedly varied for a holiday inn. Also tremendous value for money, we hwould thoroughly reccommend it!

Room Tip: I think we stayed in room 1408 which was....tiny! It had everything we needed and was spotless but v...
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  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 4 March 2014
Dear Elizabeth T
Thank you for your review of our hotel and it was pleasing to note that overall we did exceed your expectations; it is always gratifying to receive a review from a satisfied guest. Our team is committed to providing great service and I am pleased that you have first-hand experience of service provided. Location of our hotel is a unique selling point and many of our guests find our location and proximity to many tourism attractions to be beneficial.
We do hope to be of service to you in the future.
Kind Regards
Judy Coleman - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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738 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
Lilongwe, Malawi
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 21 February 2014

The hotel has a very courteous staff starting from the reception ending with room service. The ladies at the reception assisted us with the directions, restaurant choices and car rentals on several occasions. The place itself is in a great location - minutes away from the green market, famous long street and few sightseeing places. It's 20-30 minutes' walking distance from the V&A Waterfront. Taxis could also be found around the corner if you decide to drive rather than walk.

Unlike other travelers, we didn't have a problem finding the hotel - we took a taxi from the airport to the Holiday Inn and the taxi driver knew the place. However, I can see how it can be a bit difficult to locate the hotel. It's situated in a quiet cobbled area right behind the bustling green market. If you are walking down from the Long Street towards the hotel and cutting through the green market, you need to leave the Green Market Square behind, follow the Longmarket street and take the first turn into the St. George's Mall. The hotel will be right in front of you. It is literally 2-3 minutes away from the market itself.

The hotel offers a good variety of food for breakfast. There are lots of restaurants and cafes around the corner. Hotel rooms were clean, bright and comfortable. Overall, we had a very positive experience and we'll definitely recommend the place to others.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Armadilloshell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 22 February 2014
Dear Armadilloshell

Thank you so much for your positive review of our Hotel. I am pleased to hear you had a memorable stay with us and that you feel you received great service. We certainly do value your feedback and we certainly look forward to your next visit with us.

Kind Regards
Judy Coleman - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Trowbridge, United Kingdom
Level Contributor
481 reviews
171 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed 14 February 2014

Pretty difficult to find if you are driving, as you have to drive through a cobbled market area and along the pedestrianised area. Good parking area under the hotel. I would recommend the hotel put some very specific directions on their website. Apart from this all very good, and as you would expect from this hotel brand. Very friendly efficient front of house staff (all duty managers on their badges which is a bit unusual). Rooms very spacious (on the 11th floor anyway with view of table mountain) with nice linens and towels. Efficient aircon system. Wifi signal very strong in room 1101 too. Nice well priced range of drinks in the bar,and a great terrace area outside overlooking the street to catch some rays on, and watch the world go by.No food served in the evening, but plenty of option nearby that you can charge to your room. V and A waterfront only 2km away, and a quick and cheap taxi ride. Hotel offers excursions that seem extortionate, but the hop on hop off tour goes from approx 200m away and you can visit a winery as part of this tour. Im told the breakfast is really good, but have not tried it personally.

Room Tip: 1101 corner room is good.....only a shower though... no bath.
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  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AdamBilgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 15 February 2014
Dear AdamBilgy
Many thanks for your comprehensive review of our hotel and for the many compliments and positive aspects of your stay. I was delighted to learn of your positive experience and I shall be passing your good wishes on to our team. We do hope to be of service to you when you are next in Cape Town and once again thank you for taking the time to review our hotel in detail.
Kind Regards
Judy Coleman - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, Nebraska
Level Contributor
6 reviews
6 hotel reviews
4 of 5 bubbles Reviewed 12 February 2014

Once we found this hotel (it was very difficult), we were totally pleased with the hotel and its services. The breakfast was very complete with many choices of foods and drinks. The staff was very courteous and was able to help us with our boarding passes. Since it is in the city center, it would be helpful to know that one has to approach it from a pedestrian walk way. It is not obvious and it is very difficult to see the sign. If one comes in by taxi, there is no problem, but we had a car so we drove around for quite awhile. The hotel was able to direct us in once we called, but otherwise, I doubt that we could have found it. It was within walking distance of several restaurants and the famous markets. We weren't out after dark and I'm not certain that it would be totally safe.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank frkerkhoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 14 February 2014
Dear frkerkhoff

Thank you for your review of our hotel recently and I was pleased to read of your good experience at our Hotel, especially relating to comments regarding our team at Holiday Inn Express Cape Town City Centre.

Regarding our location - being in City Centre the roads and accesses can be confusing however we do have detailed maps and directions available on our website and which can emailed through to our valued clients.
We look forward to being of service to you in the near future

Kind Regards
Judy Coleman - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abergavenny, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 February 2014 via mobile

Very helpful staff.
Great location for all attractions and nightlife.
Safe and secure parking and a good variety of breakfast. Rooms were clean and comfortable. Nothing was too much trouble for reception staff, booking taxis and restaurants without hesitation. Looking forward to returning soon.

Stayed January 2014, travelled with friends
Helpful?
Thank gremlinc82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 12 February 2014
Dear gremlinc82

What a splendid review! Thank you for sharing your positive feedback with your fellow TripAdvisor users! We appreciate your loyalty to our hotel and will celebrate your nice comments with the team at the hotel.

We are looking forward to welcoming you back to our hotel in the future.

Warm regards,
Judy Coleman - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
58 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 31 January 2014

I was very happy when I checked in on this hotel . It was clean, had a great location to nearby bars and restaurants and fantastic friendly staff. I saw one of the latest reviewers said the breakfast buffet was pricy if not included in your rate !!?? Breakfast is always included in Holiday Inn Express hotels, so I wonder if this person has actually stayed here....
It is 15-20 minuttes walk down to the V&A Waterfront, where you find a varied selections of shops, bars and restaurants.
This is one of the top 3 Holiday Inn Express I have stayed in in the world , so I would recommended this place to every reader of Tripadvisor !

  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank N0rwegianTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 3 February 2014
Dear N0rwegianTravellers
Thank you for your very complimentary review of our hotel. It is always reassuring to receive such a wonderful response from our guests. It is our aim to ensure that every one of our guests experiences a great and memorable stay. You are completely right, our Express Start Breakfast is complimentary to all our valued in-house guests that stay with us.
We look forward to welcoming you back to our hotel when you are next in Cape Town.
Kind Regards
Judy Coleman - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 27 January 2014

Rooms were clean and comfortable, hotel is very central and easy to get anywhere in the city or surrounding areas. Also, very close to restaurants, etc. Only thing to note is that late at night restaurants are closed, and there are no food options in the hotel, so would reccomend stocking up on snacks as required. The real driving factor of the hotel though is the staff. A special thanks to them from our entire group. Guest 602

Room Tip: the higher the floor the better
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  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank faisal2681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 29 January 2014
Dear faisal2681
Many thanks for your great review of our hotel and it was pleasing to note that you enjoyed your stay as well as the surrounds of the hotel. It was especially gratifying to read your positive comments regarding our team members which many of our guests commend us for.
We hope to be of service to you in the near future.
Take care
Judy Coleman - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cape Town City Centre

Property: Holiday Inn Express Cape Town City Centre
Address: 101 Saint Georges Mall Street, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Wheelchair access
Hotel Style:
#41 Family Hotel in Cape Town Central
#48 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Cape Town City Centre 3*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Cape Town City Centre. This hotel is ideally located in the centre of Cape Town, South Africa. The hotel offers convenience for business and leisure travellers with easy access to highways and being in close proximity from the world renowned Victoria & Alfred Waterfront Shopping Centre. The hotel overlooks the majestic Table Mountain. Holiday Inn Express Cape Town City Centre features 173 contemporary style bedrooms individually airconditioned, offering guests a comfortable, warm and friendly stay. All rooms have en-suite facilities, power shower, direct dial telephones, work stations, safety deposit boxes, hairdryers, tea/coffee making facilities and televisions. WI FI in all rooms and public areas. Holiday Inn Express Cape Town City Centre is committed to offering guests the best product combining convenience of location with the quality and value for which Holiday Inn Express is famous for throughout the world. ... more   less 
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Also Known As:
Holiday Inn Express Cape Town City Centre Hotel Cape Town Central
Holiday Inn Cape Town
Cape Town Holiday Inn
Holiday Inn Express Cape Town City Centre South Africa

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