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Holiday Inn Express Cape Town City Centre
Ranked #45 of 106 Hotels in Cape Town Central
Certificate of Excellence
johannesburg
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible”
1 of 5 bubbles Reviewed 21 April 2014

Stayed in this hotel for four days. No wifi in room as they state in description, the staff are very unhelpful and everytime you order a shuttle they provide you with some kayaleetsha taxi which is not safe at all. Got woken up by some window cleaner who bangs on your window in the morning with no comsideration. This was at 08:00am and why he needed to bang on the window still remains amystery. Horrible service with uneducated staff that could nit explain the wifi situation.

  • Stayed December 2013
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank ginchil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 22 April 2014
Dear ginchil
Many thanks for your review of our hotel during your recent stay with us. My sincere apologies for the areas where we have let you and cognisance is taken of the items mentioned in your review for immediate correction.

Our Internet service is currently under review with the service provider and we hope to have a positive outcome in this regard shortly. We do not have an in-house shuttle and so make use of accredited shuttle companies located in the City Centre. As we are a high rise building we make use of an outsourced company to assist us with our rope accessed window cleaning, my apologies that they disturbed you whilst they were abseiling down the outside of the building.

I hope that we have the opportunity to welcome you back to our hotel in the near future so that you can enjoy the improvements that are made following on from the actions taken.

Kind Regards
Judy Coleman - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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737 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
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English first
New Delhi, India
Level Contributor
233 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
3 of 5 bubbles Reviewed 17 April 2014

I stayed in this Holiday Inn for 3 days and loved the location. It was in the middle of the bazaar with lots to walk around and explore with. Clean. Good breakfast with friendly people. There were two things - getting in and out of this place is a bit of a hassle as it is difficult to get in and out. The other letdown was that I booked the shuttle service to the Airport from the hotel at kept waiting for it to arrive.... 30 minutes later I just had to get an alternative and was close to losing my flight... a rather unnecessary complication in an otherwise good stay... the hotel has to be more careful on how they manage their service.

  • Stayed April 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Amit_Sengupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 21 April 2014
Dear Amit_Sengupta
Thank you for your review recently and at the outset I would like to offer our sincere apologies for the problem that you encountered with our hotel during your stay at our hotel.
Our aim is to provide all our guests with a seamless and memorable experience and regrettably this was not the case during your stay.
All of your comments, especially regarding the delay with the airport shuttle pick up have been noted and the appropriate action will be taken to remedy the areas requiring improvement.
Once again thank you for your review and we look forward to being of service to you in the future.
Thank you
Judy Coleman - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

Stayed just one night with my family, we had rooms rooms beside eachother which was great, ive stayed in many hotels around the world and have to say the best check in I've ever had was at your hotel, didnt get the guys name but he was very welcoming. Breakfast was also lovely. Next time we come back it will be for a longer period of time.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1krissy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 28 March 2014
Dear 1krissy8

Thank you for kind recommendations on the service received by the team and I will most definitely share your kind words with all of the fellow team members at the Holiday Inn Express Cape Town City Centre.

We look forward to welcoming you back again soon!

Warm regards,
Judy Coleman - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

Right in the centre of Cape Town. Really good quality accommodation and helpful staff. We had a 'family' room with three beds which was very good value. Quiet, comfortable and we had a great stay. Had to pay for car parking, but this was right next to the hotel and secure, so quite happy.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Skoosh

Helpful?
1 Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 24 March 2014
Dear Tom G
Thank you for your review of our hotel during your recent stay. I was pleased to read of your positive comments regarding location and convenience. I note your comments on friendliness at our front desk. We do offer limited parking which is on a first come first serve basis and is located below the hotel or in the adjacent building.
We look forward to being of service to you in the future.
Kind Regards
Judy Coleman - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 18 March 2014

Clean, good location, good spread at breakfast.

I did request a smoking room months befor arriving and did not get one - was too much of a hassle to change.

Receptionists were welcoming and friendly.

The biggest downfall was the parking ....!

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Brigitte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 20 March 2014
Dear Brigitte H
Thank you for your review of our hotel and it was pleasing to note that overall we did exceed your expectations. My sincere apologies for the smoking room not being allocated as requested.
Thank you for the wonderful comments of our receptionists.
I hope that we have the opportunity to welcome you to our hotel upon your next visit to Cape Town.
Thank you
Judy Coleman - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 8 March 2014

I travelled to Cape Town for the weekend and was just looking for a simple hotel that was relatively cheap and was in a good location. I got exactly what I paid for and more. The customer service at the front desk was excellent and everyone always had a smile on their face which made the hotel feel homier. The hotel is close to Long Street, a market and a short distance to the waterfront. The only issue I experience was poor internet connectivity but I wasn’t there for the internet. Overall, great experience and would recommend the hotel if you just want a basic, cheap hotel with good service in a great location.

  • Stayed March 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Scotty6_87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 12 March 2014
Dear Scotty6_87
Thank you so much for your recent review of Holiday Inn Express Cape Town City Centre. I was most pleased to read of your positive experience especially relating to the staff at the hotel. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you.
I can ensure you that your comments will be shared with our entire staff as this acts as reinforcement to continue their efforts to make the Holiday Inn Express Cape Town City Centre a leader in excellence.
I hope that we have the opportunity to welcome you back to our hotel when you are next in Cape Town.
Kind Regards
Judy Coleman - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cupertino, California
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 7 March 2014

I stayed at this hotel for 3 nights and had a great experience. The best thing about the hotel is location, location, location. The hotel is 2 blocks away from Long Street, which is basically the hub for all the eating places, bars and night life. There is a street market right outside the hotel, which gives an opportunity to connect with the locals and buy South African Goods. The rooms were a little small (considering I am from US and here, room sizes are big), but wasn't a big issue, for the two of us. The breakfast had a buffet style arrangement and there were a lot of choices. The front desk was very helpful, they would arrange taxi for you, they also arranged the Cape of good hope tour for us. They upgraded us to a better, bigger room, as our room was still not serviced and they didn't want us to wait. All the restaurants were close by. Table mountain is about 15 minute drive from the hotel. V&A waterfront is a 15 min walk from the hotel. Overall, very satisfied with my stay!

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank toobrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review, 12 March 2014
Dear toobrown
Grateful thanks for your comments regarding your recent stay at Holiday Inn Express Cape Town City Centre. It was pleasing to note your positive experience and we appreciate your feedback and comments. Our location is definitely very convenient for both our leisure guests and our corporate guests.
We hope to be of service to you in the near future.
Thank you
Judy Coleman - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Cape Town City Centre

Property: Holiday Inn Express Cape Town City Centre
Address: 101 Saint Georges Mall Street, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Wheelchair access
Hotel Style:
#41 Family Hotel in Cape Town Central
#48 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Cape Town City Centre 3*
Number of rooms: 173
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Cape Town City Centre. This hotel is ideally located in the centre of Cape Town, South Africa. The hotel offers convenience for business and leisure travellers with easy access to highways and being in close proximity from the world renowned Victoria & Alfred Waterfront Shopping Centre. The hotel overlooks the majestic Table Mountain. Holiday Inn Express Cape Town City Centre features 173 contemporary style bedrooms individually airconditioned, offering guests a comfortable, warm and friendly stay. All rooms have en-suite facilities, power shower, direct dial telephones, work stations, safety deposit boxes, hairdryers, tea/coffee making facilities and televisions. WI FI in all rooms and public areas. Holiday Inn Express Cape Town City Centre is committed to offering guests the best product combining convenience of location with the quality and value for which Holiday Inn Express is famous for throughout the world. ... more   less 
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Also Known As:
Holiday Inn Express Cape Town City Centre Hotel Cape Town Central
Holiday Inn Cape Town
Cape Town Holiday Inn
Holiday Inn Express Cape Town City Centre South Africa

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