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“Paradise in a magical city” 5 of 5 bubbles
Review of Glen Boutique Hotel & Spa

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Glen Boutique Hotel & Spa
Ranked #8 of 106 Hotels in Cape Town Central
Certificate of Excellence
Amsterdam
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Paradise in a magical city”
5 of 5 bubbles Reviewed 22 February 2014

What an incredible place! Well designed, luxerious, spacious, gorgeously decorated and run by a team of wonderful, beautiful, friendly, warm, funny and talented staf. We were lucky enough to be able to book on relative short notice and the fact that we had to change rooms 4 times in 5 days just added to our experience. We saw about every category of room from the deluxe to a junior suite to the incredible pent house, where we were lucky enough to spend 2 whole nights. Each of the rooms though breathes similar atmosphere. Some serious interior decorating went into each category of room. Soft beige colors with top of line ammeneties, high quality bed and bath finishing, and impressing bold local art: Simply spectacular. It's not all perfect at the Glen. We were less than impressed with the pre-sales service: sloppy communicaiton kept us in the dark for about a week whether we could stay or not. Still not sure what the reason was, but with a full hotel for the season I can understand there is less focus on sales. There were some minor maintenance issues, but nothing too serious. The presence of a young crying child was a bit of a surprise at this property and I can imagine the parents may have had similar chock seeing an overwhelmingly gay crowd. I also had some issues at the bar ordering a bottle of wine, where the first resonse after making the order was a curt "ROOM NUMBER??". I can hardly imagine to have been invisible for the 4 previous days and this approach was a bit harsh for such a small hotel (also, changing rooms daily, I lost track of my hotel room number). When I pointed this 'slip of service' out the response was overwelmingly kind and professional. And that is what makes this place a paradise. The staff, from housekeeping to the owner has an exceptional eye for the needs of the guests. They use a wide array of interaction techniques (from a good sense of humour to the occasional but never inappropriate flirt) to give everyone attention, appreciation and a fantastic time. I have never seen so much interaction between staff and guests and I could see how everyone truly enjoyed that. We were also lucky enough to join a pool party with BBQ organized by the hotel. This was a lot of fun and brougth some outsiders to the hotel. In this beautiful environment I met so many wonderful people. Amazing. Food is lovely and drinks from the bar are friendly priced and served with grace. I am sure that running a hotel at this level in a city like Cape Town comes with tremendous challenges. Although the facility is top quality it really is the staff that makes this place paradise. I truly hope to be able to return some day soon. Thank you all for an absolute gorgeous time.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PCBAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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940 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (208)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 February 2014 via mobile

If you're looking for an open & friendly, relaxing space nestled in a quieter area of the city but easily accessible to all the bustling spots then this is it. Perfect place to relax by the pool with a cocktail after a busy day of sightseeing. Staff were super accommodating and the room was clean, comfortable and stylish.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Harriet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 20 February 2014 via mobile

This is the first review I have really made anywhere. One reason. Incredible service.
All the team make you feel so welcome led by Martin. Phillip organised our tours, bogdan kept our drinks topped up, dudu was so helpful. Truly the best customer service I have ever received. We cant wait to come back ! Thanks guys.
Andy and karolina

Stayed February 2014, travelled with friends
Helpful?
Thank Agking2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 19 February 2014

What an amazing place. From the moment you arrive to the moment you leave. The hotel is in a great location in Seapoint. Very close to the waterfront and all the main attractions Cape Town has to offer.

The hotel is a mix of a lovely Victorian mansion and a modern annex. In between is an amazing pool area on different levels dotted with Palms, sun beds and a great bar and spa.

We stayed in one of the suites. Wow! Chic African, very tasteful. Roll top bath leading into the room. Apple PC. Great terrace with views of the Atlantic and pool area. The room was huge, and in very good condition. The communal areas and room all had decent WiFi coverage.

The icing on the cake with the Glen Boutique is the staff. Phillip the customer services manager, Phil the general manager were amazing. Any trips, requests, whatever it is they will sort it. Poolside the team lead by the lovely Bogdan keep you fed and watered all day and really add to the whole experience.

I can't wait for my next trip to South Africa and the Glen Boutique Hotel. If you are visiting Cape Town you really must stay here.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brighton Steve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunbury, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 18 February 2014

I must echo the remarks by many other reviewers that the personal service at the Glen Boutique was exemplary. Thanks for making us so welcome. Breakfast was indeed splendid and the pool area and lounges are very well designed. The only niggle was our room was rather small, but as it was over 40c outside and the room was air conditioned that was forgiven!

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Monica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 February 2014

Anyone who has done their homework on Trip Advisor knows how good this hotel is- convenient location,classy layout,stylish rooms, excellent service, great value, exquisite food.

It is all that (read the other reviews for details) but much more.... its the personal and caring touch from "Team Glen". From the owner Mark, to the General Manager Phil ,to the Guests Relations Manager Phillip to all the staff. They all take a genuine interest in you and make every effort to see that your time at the Glen is as enjoyable as it possibly can be. Its the Glen X-Factor!

There might be more glamorous hotels (although that's not for me) but I've never stayed at a hotel where I felt more special than this one.

From the moment you walk in the front door, you are transported to another world. A world most of us dream of for a vacation venue- stylish and chic, yet relaxed and understated. Extremely warm welcome and with just the right balance of service- someone is there when you need something; not, when you don't.

When there was a problem with our booking- nothing to do with the Glen- they arranged a solution for us. When I became ill, they arranged a doctor for me to come to the hotel on short notice and on a Sunday. I then discovered that Mark had arranged (and paid for) a staff member to receive much needed medical treatment. Why I am telling you this? Because this sort of caring within Team Glen is reflected in the service you receive as a guest.

This is an experience not to be missed.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PeterCOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
2 reviews
5 of 5 bubbles Reviewed 16 February 2014

Had a fantastic 3 night stay at The Glen Boutique Hotel. Room was large, modern and clean. The staff were extremely helpful, the pool area is excellent, and the breakfast is brilliant. Would highly recommend.

  • Stayed February 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gus C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Glen Boutique Hotel & Spa

Property: Glen Boutique Hotel & Spa
Address: 3 The Glen Road | Sea Point, Cape Town Central 8005, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Cape Town Central
#2 Spa Hotel in Cape Town Central
#7 Romantic Hotel in Cape Town Central
#8 Business Hotel in Cape Town Central
#8 Luxury Hotel in Cape Town Central
#9 Family Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Glen Boutique Hotel & Spa 4*
Number of rooms: 24
Official Description (provided by the hotel):
Located in Sea Point, Cape Town, The Glen Boutique Hotel offers luxurious accommodation in a breathtaking setting. As a non-discriminatory hotel we warmly welcome both straight and gay guests from all over the world. In addition to free WiFi and satellite TV the hotel also offers guests a spa and outdoor pool. The spa includes a spacious steam room, a traditional Swedish sauna and a Jacuzzi. We offer a selection of rooms with different views; some rooms either face the ocean or the mountain, while some open directly onto the pool area. Many of the rooms have their own private balcony. The hotel also offers a luxurious penthouse apartment, which includes restricted elevator access, breathtaking views, a private living and dining room and a double volume bathroom. Guests can enjoy continental or full English breakfasts on the terrace overlooking the pool or at the restaurant, and the a la carte menu provides for round-the-clock informal dining. Fresh juices, teas and coffees are available throughout the day. Easy to find, the Hotel is only 12 miles from Cape Town International Airport with on-site parking as well as an airport shuttle. ... more   less 
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Also Known As:
Hotel Glen Boutique
Glen Boutique Cape Town
Glen Boutique Hotel & Spa Cape Town, South Africa

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