During my last stay at the Cape Royale, a year ago, I rated it 'truly outstanding' - it was consistently good in all aspects of service. I probably gave this hotel my best review ever.
Things have changed for the worst - I can only assume there has been some sort of management change as you notice declines everywhere. The great service has been replaced with haphazard standards - sometime ok, other times unacceptably poor.
At breakfast staff often ignore you, chatting in the corner. If you can get their attention they often forgot to bring your request or come with the wrong item. Often I just gave up trying to get what I wanted.
Shockingly I was physically stopped from getting in the lift and brought back to reception to be told that I should have checked out part way through my stay. This wasn't correct, but even when evidence was produced to show their error the staff member dealing with the issue refused to apologise and made me feel like I was inconveniencing them - when actually it was the other way around!
Others in my group had multitude of minor and major problems of all sorts- the general theme was apathy from the management.
It's a shame what's happened here - let's hope management can get it fixed soon.
- Official Description (provided by the hotel):
- This Luxurious All-Suite, 5-star hotel, is centrally located, within walking distance to the Cape Town stadium, V&A Waterfront and close to all popular beaches. It offers bright spacious Suites with a Juliet balcony and includes a well-equipped kitchen and large living & entertainment areas. Guests have a choice between several dining options, Wellness Centre, Fitness Centre and a Rooftop Pool Deck offering views of Cape Town Harbour and Table Mountain. Ask the Cape Royale Luxury Hotel concierge team to offer suggestion on Cape Town and surround activities ... more less
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- Also Known As:
- Cape Royale Hotel Cape Town Central
- Cape Town Royale
- Hotel Cape Town
- Cape Royale Luxury Hotel Cape Town, South Africa