Our travel agent recommended this hotel for our family of four. We stayed four nights on a Stay 3-get-1-free deal. I had a mixed experience so I'll say what I liked and didn't like.
I liked the fact that the apartment itself was nice and comfortable, very airy and clean. The staff were friendly and helpful. There was a washing machine (which we never used) and good-sized fridge. Room service was very reasonably priced and some of the food was quite good. It is walking distance to the V&A. The hotel offers a free shuttle service within a certain radius (5km, I think). The staff in the restaurant are lovely and one of them, Grace, is exceptional. Breakfast is generous with a good variety.
I did not like the housekeeping standards. There were no major lapses but the little lapses here and there meant minor irritations every day. Things like having a fridge and freezer but the ice tray was empty and the water bottles were not chilled. An apartment for four was equipped with drinking glasses for two. There was a full kitchen but not even a dish towel to wipe newly washed glasses. The snack amenity was not cleared for two days; the bowl had to be set aside by the door so the staff would clear it.
On our third night, the duty manager dropped by to ask about our stay. I told him about most of the above. He was very, very apologetic and I believed he was sincere in wanting to look into the complaints and make improvements. When we returned from touring the next evening (our last night), we had the dishtowels, the glasses and some lovely amenities and a hand-written note from the duty manager, which was lovely. That same night, we ordered room service. The menu mentioned the arrabiata as being "mildly spicy" but it was so hot no one in my family could eat it, and we are accustomed to Thai and Indian food, not to mention arrabiata in many other restaurants. My daughter just ate leftover bread, as it was already late. We told the waiter when he came to clear the table to please ask the chef to try a strand of the pasta and tell us if this is how it should be. He cleared the virtually untouched plate and the table and we never heard from anyone about the uneaten (inedible) pasta. We never got our wake-up call; thankfully our handphone alarm did not fail us. Back to square one.
If you only focus on the location and hardware and if the overall experience of a hotel stay does not matter much to you, then Cape Royale would be very good, or even excellent. But if service details matter, then this is really quite average.
I would recommend it for the location and the price.
- Official Description (provided by the hotel):
- This luxury 5-star hotel is located in central Green Point, just a 10-minute walk from Cape Town Stadium and the V&A Waterfront. It offers bright rooms with free capped Wi-Fi, a rooftop pool and gym. Cape Royale Luxury Hotel features spacious suites with a Juliet balcony and includes a well-equipped kitchen, large living and entertainment areas. All rooms have a flat-screen satellite TV, a CD and DVD Player. Guests of the luxury Cape Royale have a choice between 5 dining options including a pool bar offering views of Cape Town Harbour and Table Mountain, as well as a modern gym featuring state-of-the-art cardiovascular equipment. Cape Royale's concierge can offer suggestions on local activities and can arrange a complimentary shuttle service that can transport guests within a 5 km radius of the hotel. ... more less
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- Also Known As:
- Cape Royale Hotel Cape Town Central
- Cape Town Royale
- Hotel Cape Town
- Cape Royale Luxury Hotel Cape Town, South Africa