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“awesome!!”

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Cape Royale Luxury Hotel
Ranked #33 of 109 Hotels in Cape Town Central
Certificate of Excellence
London, United Kingdom
1 review
“awesome!!”
Reviewed 11 March 2012

would just like to inform anybody who has or going to travel to cape town to do themselves a favour and stay at the cape royale! I have never received this level of service and friendliness in any of the other hotels i stayed in on my travels. Top marks to the concierge and staff at the cape royale

  • Stayed February 2012, travelled on business
    • Value
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Helpful?
Thank paulpigeon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (302)
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Dubai, United Arab Emirates
Level Contributor
93 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 11 March 2012

I have stayed in Cape Royale last March 2012, the hotel is an amazing experience, the suite was amazing, and the service was great.
All staff are very friendly, and helpful.
Also, the hotel is located in an area called "Green Point", which is one of the safest places in cape town, and also it is 5 mins away from the famous V&A waterfront.

  • Stayed March 2012, travelled as a couple
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Helpful?
Thank Ragy_R_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania, United States
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 March 2012

This place used to be memorable. It's still beautiful. It ends there. The service is poor. Maintenance is horrific. The concierge is useless. The follow through is poor. We had multiple things stolen, from money to toiletries. The management is non-existent. We told the owner about our issues and received an offensive attack on our integrity...I guess our money just evaporated on its own. This is the first negative review I've written on T/A...but this hotel deserves it. What a shame...we were here shortly after it opened and it was great, now it is awful.If you are staying here....find a place to hide your valuables as far from this place as you can!

Room Tip: The best rooms are not in this hotel
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  • Stayed February 2012, travelled with friends
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Helpful?
11 Thank Jon O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 10 March 2012

We loved the Cape Royale in the past, but sadly, we had an extremely disappointing stay. We brought friends and we were embarrassed, as we had built it up to be such a wonderful hotel. Of the three places we stayed in South Africa on this trip, I am really glad it was the first, so we could improve from there...

The service was completely unreliable. We had an important appointment the day after we arrived and we double-checked that our room service order for breakfast was placed, only to find that somehow the order was lost without enough time to properly have something to eat.

We had heard that things were stolen from the safes in the rooms, so we took precautions with our money and valuables, but we made the mistake of leaving a large amount of money out, which we thought our friends were going to take and change for us. They forgot to take it and it was gone when we returned. That was our error, but we didn't expect to also have our TOILETRIES stolen... my husband's deodorant and cologne mysteriously disappeared over our stay.

Most troubling was that a heavy cabinet door fell off it's hinges on my husband's head. We reported it and it seems that the maintenance people only re-hung it, but did not repair the three hinges that were broken, so it fell on him a second time!

It is still a beautiful property, but we found it noisy this time and certainly not the place we loved in the past. We will be trying a different hotel for our next visit to our favorite city.

  • Stayed February 2012, travelled on business
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Helpful?
6 Thank Baldwingirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 March 2012

We stayed at the Cape Royale Hotel back in September. It was quite honestly the highlight of our trip to Cape Town. We arrived after a 12 hour flight and were greeted by the hotel's friendly and accommodating staff. I had booked a one bedroom room for our stay and the hotel upgraded us to a 3 bedroom suite! We also had champagne and vouchers for the restaurant left in our room. We really were treated like kings. I would highly recommend the restaurant - amazing steaks. I will definitely be returning and also recommended the hotel to friends.

Room Tip: The hotel is on a main road so it would be best to ask for a room at the back of the hotel
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  • Stayed September 2011, travelled as a couple
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Helpful?
Thank Hannah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 March 2012

We just got back from spending the first three nights of our honeymoon at the Cape Royal. The hotel is beautiful and the staff is very kind and attentive. We were upgraded to a deluxe suite which had two bedrooms and two bathrooms. The room was beautiful with a comfortable bed and lovely bathroom. The pool and bar on the roof was really fun and the service there was great. The breakfast is a great value because you can order anything hot you want the kitchen to make you at no extra charge. We particularly liked the shuttle service to places around the hotel (within a 5 km distance).

We enjoyed our meal at the hotel restaurant 1800 Degree as well. The steak was really well cooked and the service was fantastic.

The Cape Royal was a great kickoff to our honeymoon. We can't wait to go back!

  • Stayed February 2012, travelled as a couple
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Helpful?
Thank starrk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg
Level Contributor
65 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 2 March 2012

I stayed at the luxurious Cape Royale for 3 nights. It is centrally located in Main road, Green Point and is quick to get to the CICC and city centre. Beaches are more of a distance but the hotel has a lovely rooftop pool. The hotel also provides a complimentary shuttle. I was upgraded to a deluxe suite, which was a huge two bedroom unit with all modcons. It was less than spotlessly clean, with marks on the shower wall and a non functioning bath plug. Guest services were quick to respond to any requests and sort out the plug and bring us a coffee machine. The beds were comfortable, the amenities enough to suit every need. The breakfast spread was great and the staff for the most part friendly and courteous. I would stay here again but recommend for true 5 star service the hotel pay attention to the small details that make a big difference between deluxe and true luxury.

  • Stayed March 2012
    • Value
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    • Rooms
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Helpful?
Thank MissTMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cape Royale Luxury Hotel

Property: Cape Royale Luxury Hotel
Address: 47 Main Road | Green Point, Cape Town Central 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Cape Town Central
#33 Business Hotel in Cape Town Central
#33 Luxury Hotel in Cape Town Central
#36 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Cape Royale Luxury Hotel 5*
Number of rooms: 80
Official Description (provided by the hotel):
This luxury 5-star hotel is located in central Green Point, just a 10-minute walk from Cape Town Stadium and the V&A Waterfront. It offers bright rooms with free capped Wi-Fi, a rooftop pool and gym. Cape Royale Luxury Hotel features spacious suites with a Juliet balcony and includes a well-equipped kitchen, large living and entertainment areas. All rooms have a flat-screen satellite TV, a CD and DVD Player. Guests of the luxury Cape Royale have a choice between 5 dining options including a pool bar offering views of Cape Town Harbour and Table Mountain, as well as a modern gym featuring state-of-the-art cardiovascular equipment. Cape Royale's concierge can offer suggestions on local activities and can arrange a complimentary shuttle service that can transport guests within a 5 km radius of the hotel. ... more   less 
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Also Known As:
Cape Royale Hotel Cape Town Central
Cape Town Royale
Hotel Cape Town
Cape Royale Luxury Hotel Cape Town, South Africa

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