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“Pretetious but good”

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Cape Royale Luxury Hotel
Ranked #32 of 109 Hotels in Cape Town Central
Certificate of Excellence
Kenya
Level 6 Contributor
98 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Pretetious but good”
Reviewed 6 May 2013

Beautiful hotel were you are introduced following the banging of a gong as "lord and lady...." - extremely pretentious and unfortunately they go down from there. The rooms are good, spacious and have good facilities and the concierge service is great. However restocking of tea, coffee etc. is not a forte and you have to remind them every time. Nice but there are better in Cape Town.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,497 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
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Vijante mundial
Level 6 Contributor
103 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 3 May 2013

This is the best solution if you come with your family to Cape Town. Rooms are huge and complete. Kitchen with all the appliances, living room with TV, music set, sofas, chairs, tables, lamps...you'll feel at home.
Excellent buffet breakfast.
Pool is small and acces through stairs doesn't fit the rest of the hotel, bad quality.
Dorms and bathrooms are big, clean and well maintained.
Personnel helpful although a bit to much, they are knocking at your door several times a day to ask if everything is ok and that is a little bit annoying, entering your room to replace water, to set the bathrobes, to set the bed, to count the towels....too much. They need to calm down.

Room Tip: If you don't mind noise pick one to the front but in a high floor. Otherwise lateral rooms are q...
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MigueAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, 6 May 2013
Dear Valued Guests,

Thank you for your review and for your comments, it is good to know that you consider us the best option in Cape Town for your family. Thank you.
Regarding the calls to your room to replenish water, place the bathrobes etc, this is our evening Turn Down Service. Our Guest Services team also do a telephone call in the evenings to confirm satisfaction with all of our guests.

I must correct your statement that we are not 5 star. We are accredited with 5 stars by Tourism Council of South Africa, this was renewed December 2012.

Please do contact me directly if you are planning a return visit to Cape Royale and I will ensure a personalized service for you and your family to avoid any unwanted disturbances and ensure you have a wonderful stay with us.

Kindest Regards

Terri Jabaar
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 3 May 2013

Everything great up to the minute we switched off the light and tried to sleep...how a such hotel can accept to have a night club with such loud music under their bedrooms .... First time and last time in Cape Royale hotel

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lolorob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, 6 May 2013
Dear Valued Guest,

My sincere apologies for the noise issues you experienced and the inconvenience this caused. Please rest assured this complaint has received the utmost attention and has been addressed with ZAR management.
Generally speaking we do not have issues with noise from ZAR as we have restriction levels in place. However it seems on this occasion this was not adhered to and I apologise for that. I will ensure this is rectified immediately.

Again apologies for any inconvenience.

Kindest Regards

Terri Jabaar
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surfers Paradise, Australia
Level 5 Contributor
84 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 1 May 2013

This hotel has 5-Star credentials, but it's the staff who are truly 5-Star. Welcoming, friendly, efficient and competent, they show the effectiveness of good training. The restaurant staff inn particular are passionate, courteous, and friendly. Such a pleasure to see young South Africans responding to training and good management.
I have no hesitation in recommending the Cape Royale. The travel desk staff are knowledgable and effeicient, and very resourceful.
The rooms and suites are well-finished and well-furnished, and the central location of the hotel, near the V&A waterfront, is a big plus!

Room Tip: Ask for a room/suite at the rear as the Main Road is always busy with traffic.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crawfz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, 6 May 2013
Dear Royal Guest,

Thank you for this review and for your positive comments. I think you identified the key to successful service....well trained, happy & motivated staff. Investing in our people is a primary objective at Cape Royale aswell as aspiring to be a Champion Team.

Once again many thanks and I hope you come back to stay with us.

Royal Regards

Terri Jabaar
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 April 2013 via mobile

We Stayed at Cape royale Hotel during our first visit to Cape Town for a little under a week after finding it on trip advisor, and enjoyed every minute of our stay from the warm welcome from our doorman James Duncan to our check-out with the lovely Jo-Anne. All the staff at this hotel are extremely friendly and attentive to each persons needs. They all remembered our names and went above and beyond to make sure our stay with our 1year old son was as comfortable as possible. Our room was huge and had modern yet homely feel to it. The breakfast and dinner at the restaurant was fantastic and all the waiters were very accommodating to our sons dietary needs as well as being incredibly friendly and helpful.
On the whole my stay exceeded my expectation, this was truly a 5star experience in a great location, with good facilities, made even better by the excellent staff!!!!
Easily the best hotel I've ever stayed in
Hope to be back soon

Stayed April 2013, travelled with family
Helpful?
1 Thank Ray D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, 6 May 2013
Dear Royal Guests,

WOW what an incredible review. Thank you very much indeed.
It is so rewarding to read your comments and feedback, especially the special mention of James and Jo-Anne. Your feedback encourages us to keep on focusing on providing the very best of service in Cape Town.

Don't stay away for too long, we hope to welcome you back soon.
Royal Regards

Terri Jabaar
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 April 2013

The staff really made our stay. Everyone, from the front desk to the restaurant staff was extremely friendly and helpful. The hotel is very luxurious and our room was large and clean. The location is within walking distance to the V&A waterfront, which is very convenient. There are many nice restaurants along the street as well.

Stayed May 2012, travelled with family
Helpful?
Thank Kristi F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, 6 May 2013
Dear Royal Guest,

Thank you for this Great review. I am pleased you had such an enjoyable stay with us and that you enjoyed our staff and service. Please be assured I have shared this review with all of our staff.

I look forward to welcoming you back.

Royal Regards

Terri Jabaar
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 April 2013

We stayed 4 nights at the Cape Royale at the end of a 29 night stay in SA. We stayed in some super accomodation throughout our stay and unfortunately the Cape Royale didn't live up to its 5 star billing. The hotel is very nice, the rooms are spacious and very clean. It is located about 10-15min walk to the waterfornt and a similar distance down to long street. We were hassled a number of times by beggars while walking away from the hotel, they were very pushy and followed you for a good distance before relenting. If you have a car the charges for the car parking are additional to your room rate and rise without notification. We were quoted R65 at checking and it was documented on the docket and upon checkout were told it was R80 as it had gone up at the start of the month.
Unfortunately the service/ food is just not upto a 5 start hotel. Staff are ok, but just not professional in dealing with requests and can't make a decision. The SPA is not really a SPA it is a beauticans, which strangely doesn't give priority to hotel guests. The sky cocktail bar didn't even have a coctail menu, the barman just listed off the cocktails available. Overall the Cape Royale just didn't deliver as 5 star hotel and would be well down the list on our next visit to Cape Town.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank meehanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, 30 April 2013
Dear Valued Guest,

It is disappointing to read your review. Your comments certainly do not compare to the regular positive feedback that we receive from our guests. Please accept our apologies that we let you down on this occasion.

Kind Regards

Terri Jabaar
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cape Royale Luxury Hotel

Property: Cape Royale Luxury Hotel
Address: 47 Main Road | Green Point, Cape Town Central 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central
#33 Business Hotel in Cape Town Central
#36 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Cape Royale Luxury Hotel 5*
Number of rooms: 80
Official Description (provided by the hotel):
This luxury 5-star hotel is located in central Green Point, just a 10-minute walk from Cape Town Stadium and the V&A Waterfront. It offers bright rooms with free capped Wi-Fi, a rooftop pool and gym. Cape Royale Luxury Hotel features spacious suites with a Juliet balcony and includes a well-equipped kitchen, large living and entertainment areas. All rooms have a flat-screen satellite TV, a CD and DVD Player. Guests of the luxury Cape Royale have a choice between 5 dining options including a pool bar offering views of Cape Town Harbour and Table Mountain, as well as a modern gym featuring state-of-the-art cardiovascular equipment. Cape Royale's concierge can offer suggestions on local activities and can arrange a complimentary shuttle service that can transport guests within a 5 km radius of the hotel. ... more   less 
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Also Known As:
Cape Royale Hotel Cape Town Central
Cape Town Royale
Hotel Cape Town
Cape Royale Luxury Hotel Cape Town, South Africa

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