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“Great stay!”

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Cape Royale Luxury Hotel
Ranked #33 of 109 Hotels in Cape Town Central
Certificate of Excellence
Nairobi, Kenya
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great stay!”
Reviewed 29 October 2013

This hotel was great for us! We were travelling with our 3 month old daughter and our one bedroom suite had enough room for all of us and our stuff. The staff are friendly and helpful. The restaurant was delicious! We would definitely stay again

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ErinRebelo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (303)
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Stockport, United Kingdom
Level 4 Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 October 2013

Stayed in a 2 bedroom suite with my husband and 2 daughters for 4 nights. Spacious, immaculately clean rooms, great restaurant food and service (ate breakfast 4 times, dinner once) and an overall really good experience. The location was great. 30 Rand in a taxi to the Waterfront, or a ten minute walk. The Sky bar was fab - wonderful atmosphere and stunning views. The niggles - the Sky bar being closed for a private party without any notice. Having to ask 3 times for a kettle to be replaced and used facecloths being taken for laundry but not replaced. Niggles, nothing major.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda7645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 27 October 2013

Spent one night here, we had a two bedroom apartment for my girlfriend and I. It was massive.

Service at the front desk was efficient, but saying that it wasn't really welcoming and friendly.

Our room was also disappointing, overlooking a building being refurbished, with painters and workmen looking right into our room. Our air conditioning also went up to 26 degrees during the night, but when we rang in the morning, we were told that someone would come up, but no-one ever arrived.

We went for a swim and a lie by the pool and while lying there some workmen started erecting a tarpaulin, and then some hotel staff began discussing and arranging a function. We found it a bit rude as we were actually paying guests but weren't really considered during all the going-ons

The hotel looks very luxurious. The location is ok but didn't feel too safe walking to the Waterfront after dark (about a 15 minute walk), so I would recommend you get a taxi, as there are plenty outside.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kiwi_Dave10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 6 Contributor
120 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 26 October 2013

We just spent 5 days in the two bedroom suite, which was quite nice and clean, the location of the hotel was good for us, but that is considering we had a guide taking us around each day so we didn’t really have to worry about how to get around, although taxis were readily available outside the hotel.

A few weeks prior we contacted the hotel to book some restaurants for us and they were very helpful in that.

Living in Dubai, we are quite familiar with what a 5 star hotel should be and unfortunately the Cape Royale did not live up to expectation.

Upon check-in we asked for wireless internet and were only given one code for up to four devices with a maximum of 1 GB, we told them that we are two couples, had we booked two rooms and not one, we would have received two codes, only after asking the manager to intervene did we get two codes.

Over the 5 days we stayed there our towels were not changed one, despite putting them on floor we would come back and find them rolled up in the original place, thinking they were new we used them, until I noticed make up stains on them! Our toiletries were not changed once, despite clearly leaving them with the cap off and on the side to indicate they were empty. We just about had it by the fourth day, and after making a fuss we received fresh towels and refill of toiletries in addition to a bottle of wine.

Overall the hotel was good, not bad, but it is a stretched 4 star at the most.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Dana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level 5 Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 22 October 2013

I just returned from a great stay at the Cape Royale.
I cannot say enough about this place.
The room was HUGE! And so nice.
Add to that an EXCELLENT staff from Grace in the 1800 restaurant, to the woman who helped us with dinner reservations, to the nice valet out front.
I will definitely come back again.
What a great place.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank MBBMimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, 23 October 2013
Dear Royal Guest,

Thank you for this great review, especially your comments about Grace and the all of our staff. It is so good to receive such positive feedback. We look forward to welcoming you back in the near future.

Thank you for your support.

Royal Regards

Terri Jabaar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level 4 Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 22 October 2013

We booked this hotel through British Airways along with flights from Johannesburg and car rental. We stayed here for 3 nights in a two bedroom suite. From the moment we arrived the staff made us feel extremely welcome and were very attentive. They even walked three blocks to go and collect my car and park it for me. The apartment was very large and very clean with modern finishings. There wasn't much in the line of cooking utensils but it seemed liked this could be requested from housekeeping. The roof top bar was a highlight for us and we spent a couple of evenings enjoying the view from up there. We would definitely return as it was fantastic value for money.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cellomedic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, 23 October 2013
Dear Royal Guest,

Thank you for this superb review. It is so good to read your comments and share these with our team. This encourages us to keep on aiming to provide the very best of service in Cape Town.

I do hope we will have the opportunity to welcome you back for another excellent stay.
Until then...Keep well and Royal Regards from all of the team at Cape Royale.

Terri Jabaar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adrian, Michigan
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 October 2013

Had a wonderful vacation in beautiful Cape Town and a wonderful stay at the Cape Royale. The reception was great and the staff were always looking to please. Our suite was spacious with all the amenities and great views. We had a few maintenance issues but they were handled efficiently. We dined in the hotel restaurant for breakfast (was included) and dinner everyday of our stay because we enjoyed the food and service so much. We also visited the Sky Bar for cocktails, the views were fabulous. The area felt safe during daylight hours and was a nice 10 minute walk to the waterfront.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MichelleBach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this review, 23 October 2013
Dear Royal Guest,

Thank you for your positive comments and for sharing your feedback with us. It is so good to learn of your great vacation in Cape Town and your time at Cape Royale.
I am pleased to learn that the maintenance issues where addressed timeously, I do hope there was minimal inconvenience for you.

Once again many thanks for the feedback and thank you for your support.

Royal Regards

Terri Jabaar
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cape Royale Luxury Hotel

Property: Cape Royale Luxury Hotel
Address: 47 Main Road | Green Point, Cape Town Central 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Cape Town Central
#33 Business Hotel in Cape Town Central
#33 Luxury Hotel in Cape Town Central
#36 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Cape Royale Luxury Hotel 5*
Number of rooms: 80
Official Description (provided by the hotel):
This luxury 5-star hotel is located in central Green Point, just a 10-minute walk from Cape Town Stadium and the V&A Waterfront. It offers bright rooms with free capped Wi-Fi, a rooftop pool and gym. Cape Royale Luxury Hotel features spacious suites with a Juliet balcony and includes a well-equipped kitchen, large living and entertainment areas. All rooms have a flat-screen satellite TV, a CD and DVD Player. Guests of the luxury Cape Royale have a choice between 5 dining options including a pool bar offering views of Cape Town Harbour and Table Mountain, as well as a modern gym featuring state-of-the-art cardiovascular equipment. Cape Royale's concierge can offer suggestions on local activities and can arrange a complimentary shuttle service that can transport guests within a 5 km radius of the hotel. ... more   less 
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Also Known As:
Cape Royale Hotel Cape Town Central
Cape Town Royale
Hotel Cape Town
Cape Royale Luxury Hotel Cape Town, South Africa

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