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The Cape Royale
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Reviews (1,584)
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All reviewslord and ladybedroom suiteluxury hotelwasher dryerrooftop barfull kitchentravel deskfantastic hotelliving areagreen pointshuttle serviceour honeymoonself cateringwaterfront areafour nightsfree shuttletable mountain
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729 - 734 of 1,584 reviews
Reviewed 23 December 2013

Currently a guest at the Cape Royale Hotel. The check in went smoothly. The rooms are spacious and clean. Breakfast was very good. We did have an unfortunate experience with the concierge services. We asked that they make a reservation at a specific restaurant. We were told that the reservation was confirmed and the hotel arranged for a taxi to take us. When we arrived at the restaurant we were told that there was no reservation for us and that this hotel was notorious for telling guests that they had confirmed bookings even when they were told there was no availability. The hotel was called and they claimed it was booked. They sent a taxi to pick us up and take us to another restaurant. They did not offer to reimburse us for our taxi fare. We arrived back at the hotel and the head concierge did not even acknowledge their error. Oddly, we arrived back at our room with a wet towel rolled up as a swan on the bed with roses. This certainly does not live up to Preferred Hotel Group standards.

Stayed: December 2013
Thank ultimatevaluetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2013

We decided on the spur of the moment to pay a short visit to Cape Town. Researched for accommodation on the internet and came across The Cape Royale hotel who was offering a good deal. Had a very pleasant stay. We have however recommended to the hotel that they upgrade some of the furniture in the room. We had a suite - the chairs were uncomfortable to sit in for a period of time. The passage was also a bit noisy at times. On the up side - in a good location and walking distance to the Victoria & Alfred waterfront. The staff was very pleasant and welcoming.

  • Stayed: December 2013, travelled as a couple
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Thank ElizeW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at The Cape Royale, responded to this reviewResponded 22 December 2013

Dear Royale Guest,

Thank you for this great review of our hotel & services.
I am pleased that you found a good deal for a last minute stopover and that we met your expectations.
Please be assured that I will investigate your comments regarding the furniture in the suite.

I hope we will have the opportunity to welcome you back in the future.
Until then have a wonderful festive season and may 2014 be a superb year for you and your family.

Royal Regards

Terri Jabaar
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2013

Recently stayed at this hotel in a 2 bedroom suite. Booked off of the recommendations on Trip Advisor. I was not disappointed! After a looong flight from the States via London we were greeted with a warm South African welcome. The suite was large, clean, and tastefully decorated. The staff was more than kind and hospitable. I would highly recommend this hotel. I will be back for sure!

  • Stayed: November 2013, travelled with friends
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Thank kjs235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at The Cape Royale, responded to this reviewResponded 22 December 2013

Dear Royal Guest,
Thanks for this review and for taking the time to post it here on Trip Advisor.
It is so good to receive such positive feedback and I have shared this with all of our team. This encourages us to keep on being the very best in town.

Wishing you and your family a wonderful festive season and a very happy 2014.

Royal Regards from the team of champions at Cape Royale.

Terri Jabaar
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2013

My husband and I had the pleasure of staying here for two nights last week. From the private driver who picked us up at the airport near midnight in a new Jaguar and delivered us to the hotel, to every member of the hotel staff including bellman and maids, the service was was attentive, friendly and very helpful. Our room was very spacious and well appointed. The Skybar was a real gem; great setting atop the hotel with a pool and lots of landscaping, with an amazing harbor and mountain view of the city. Even arriving at midnight, we were told the Skybar staff was there to accommodate us 24 hours, so we had drinks on the rooftop while watching the dazzling lights of the city below. The staff all remembered us the next evening and were a real pleasure to talk to.

The most outstanding feature the hotel offers, however, is the personal drivers and tours from Africanect.com, located in the lobby. We were able to sit down and discuss what we were interested in and they designed a personally guided exploration for the day, in our own brand new Jag. Our driver, Shawn Pillay, was very knowledgable and professional and responsive to our every request. We had such an amazing day driving down to the Cape Point, stopping to see ostrich, baboons, antelope, spring box, and even the penguins in Simon's Town. He took us to a restaurant we wanted to have lunch at in Kalk Bay and waited patiently while we enjoyed our meal and wine. The next day he took us to a small record store off Long that we requested to see, took us to Table Mountain before driving us to Stellenbosch where we continued our S Africa adventure. I highly recommend the Cape Royale and we will definitely stay there on our next visit.

  • Stayed: December 2013, travelled as a couple
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2  Thank Becky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at The Cape Royale, responded to this reviewResponded 18 December 2013

Dear Royal Guest,

Thank you for this fantastic review and for your valuable comments about our service and the special mention for Shawn. Please be assured I have shared this with all of our team.

Wishing you a wonderful festive season. We hope to welcome you back soon.

Royal Regards
Terri Jabaar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2013

We stayed 3 nights at beginning of our 2.5 week trip through South Africa.
Thanks to its great location we could easily explore the sights and surroundings of Cape Town.
The rooms, restaurant, roof-top bar and room service were impeccable and made our stay very comfortable.
We would also like to give special thanks you to our very helpful concierge Sedick who not only helped us with great advice on restaurants and trips to do, but also helped us plan our onward journey with his vast knowledge and experience. Thanks to him we could get a good feel for South Africa and its population and culture.

Samuel & Andreas

Room Tip: Even street-side rooms are very quiet thanks to good windows.
  • Stayed: November 2013, travelled with friends
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Thank Andreas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at The Cape Royale, responded to this reviewResponded 18 December 2013

Dear Royal,

This is such a perfect review, thank you very much for sharing your feedback here on Trip Advisor. Thank you for the special mention about Sedick, a wonderful gentleman in our team. Please be assured that I have shared your feedback with all in our team.

Wishing you a fantastic festive season. We hope to see you again in the future.

Royal Regards
Terri Jabaar

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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