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Cape Royale Luxury Hotel
Ranked #34 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 17 April 2014

All 3 couples arrived and we were met at the airport a very smart and efficient Cape Royale staff member. Normal check in time was not until 2pm but we arrived at 08.00am rooms were obviously not ready but they offered us a complimentary room. However, when did have access to the room it was immaculate, facilities superb it has set the scene for a superb stay in Cape Town.

Room Tip: We have not tried the spa treatments yet but they will be tried soon.
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  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BillyH6190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this reviewResponded 21 April 2014

Dear Royal Guests,

Thank you for this wonderful feedback you have shared here on Trip Advisor about your recent stay with us at Cape Royale. Especially your positive comments about the arrival at the airport. I hope the rest of your time in South Africa was as great as your time spent with us.

Wishing you safe travels home and hope to see you again soon.

Royal Regards

Terri Jabaar
Hotel Manager

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612 - 618 of 1,528 reviews

Reviewed 17 April 2014 via mobile

Very friendly and helpful staff and very reliable, beautiful hotel with a great location very close to everywhere :) would definitely recommend to anyone going to South Africa on any sort of trip. The food is also very good (breakfast) and the rooms are very comfortable.












Stayed: April 2014
Thank JonSultana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this reviewResponded 21 April 2014

Dear Royal Guest,

Thank you kindly for this AMAZING review and for your support of our team here at Cape Royale. We are all so glad that you had such a wonderful stay with us.
Please do send all your friends and family when they are in Cape Town and we assure you they will also receive the 'Royal' treatment.

Once again many thanks for the great feedback.
Take care and hope to see you again in the future.

Royal Regards
Terri Jabaar
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

The Villa was exquisitely furnished and laid out. The amenities was superb and the bed linen pristine. The staff were friendly and welcoming and the personal Butler catered to our every need. Our sincere thanks for the memorable experience.

  • Stayed: April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 833groenewald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

My friends and I were celebrating a birthday, and booked a room for one night. On the birthday, we arrived at the Cape Royale very excited... only to be told that they were overbooked. They had not bothered to call and let us know. We waited about 45 minutes while they scrambled to rebook us - again why hadn't this been done before we arrived. When we arrived at the new hotel, the price on the hotel was different and they told us the difference was not covered. Only after talking to both hotel managers for another hour did Cape Royale cover the difference. We were very unhappy and the manager assured us he would contact us the following week - he was unable to help us then for unknown reasons - to resolve the situation. We never heard from him...

All told we wasted about three hours of our friend's birthday being moved around and trying to get the managers to communicate with us. Horrible customer service!!!

Stayed: April 2014, travelled with friends
6  Thank lindsay5655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this reviewResponded 21 April 2014

Dear Valued guest,

I am very sorry to read your email as this is by no means how we wanted to impact on your friends birthday. Please may I request that you email me directly on the following email address in order to rectify: terri.jabaar@caperoyale.co.za.

Many Thanks and I look forward to hearing from you.

Kindest Regards
Terri Jabaar
Hotel Manager

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Reviewed 14 April 2014

The hotel is in a nice location, and the staff is pretty nice. I did a spay day, and it was excellent. The hotel itself, although nice, needs some updating. The thermostat was broken and kept falling off when we would try to change the temperature. We had a really nice view of the stadium.

Stayed: November 2013, travelled as a couple
1  Thank penguinlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this reviewResponded 21 April 2014

Dear Royal Guest,

Thank you for your feedback and for taking the time to share it here on Trip Advisor.
Thank you for the positive comments regarding relating to our Equinox Spa and the service from the staff.
I am sorry to read about your issue with the air con thermostat. I assure you this has been attended to and rectified.

Once again many thanks for your feedback and we hope to see you again soon.

Royal Regards from the team at Cape Royale.

Terri Jabaar
Hotel Manager

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Reviewed 13 April 2014

Looks very nice when you enter the hotel - you get a warm welcome from the staff - and staff members were helpfull and friendly all the way through our stay, but some especially the restaurant a bit slow taking orders and serving.
Our room was lovely, very clean and nicely presented.
We don't recommend eating in the room not a good experience - sorry to say that! Breakfast was nice and so was my dinner in the restaurant the first evening.
Can only agree with Danish Freddy - the doorman James is a great experience lovely to meet him, and tell him we had heard about him on Trip Advisor:)

Stayed: April 2014, travelled as a couple
1  Thank Vicki E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this reviewResponded 21 April 2014

Dear Royal Guest,

Thank you very much for your feedback, especially your comments relating to our staff, James our great doorman, the food in the restaurant and the standard of your suite.
I am sorry to read about the food service being slow and the dining in your suite not being up to standard. This is certainly not the standard we aim to provide. I can assure you that we have reassessed our In Suite Dining Service in full; we have retrained all our staff and revisited the menu and delivery times. I assure you we will improve in this aspect of our services with immediate effect.

Once again many thanks for your positive and very constructive comments.

Royal Regards from the team at Cape Royale
Terri Jabaar
Hotel Manager

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Reviewed 13 April 2014

Hotel's location is very good, suit is spaciouse and lovely, staff and especially the Manager Mr. Sadik was soooo helpful and profetional, he had staff check on our kids who were sleeping in the suit while we went out for a romantic dinner that he proposed and that was all great. Thank you Cape Royal, Rasha & ziad

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank rasha b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TerriJabaar, Manager at Cape Royale Luxury Hotel, responded to this reviewResponded 21 April 2014

Dear Royal Guests,

Thank you very much for this brilliant feedback, especially your comments relating to our service, staff and especially Sedick, an ambassador for Cape Royale.
I am glad that we managed to assist with the Romantic Meal plans and that all of the family had a great and safe stay with us.

Wishing you safe travels and hope to see you again soon.

Royal Regards from the team at Cape Royale.
Terri Jabaar
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cape Royale Luxury Hotel

Address: 47 Main Road | Green Point, Cape Town Central 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Cape Town Central
#32 Business Hotel in Cape Town Central
#34 Luxury Hotel in Cape Town Central
#35 Romantic Hotel in Cape Town Central
Price Range: £179 - £455 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cape Royale Luxury Hotel 5*
Number of rooms: 80
Official Description (provided by the hotel):
This Luxurious All-Suite, 5-star hotel, is centrally located, within walking distance to the Cape Town stadium, V&A Waterfront and close to all popular beaches. It offers bright spacious Suites with a Juliet balcony and includes a well-equipped kitchen and large living & entertainment areas. Guests have a choice between several dining options, Wellness Centre, Fitness Centre and a rooftop Pool Bar offering views of Cape Town Harbour and Table Mountain. Ask the Cape Royale Luxury Hotel concierge team to offer suggestion on Cape Town and surround activities ... more   less 
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Also Known As:
Cape Royale Hotel Cape Town Central
Cape Town Royale
Hotel Cape Town
Cape Royale Luxury Hotel Cape Town, South Africa

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