I must say that we were treated like royalty at your hotel, and that I could NOT be any happier with the service and the standards! The small hitch with the room when we arrived (it was a room overlooking the neighbours washing lines) was swiftly and efficiently dealt with by the lady on duty on Sunday afternoon (2nd June) and we were DELIGHTED with the beautiful rooms we were moved to, the complimentary wine and chocolates and the beautifully served champagne breakfast which was all on the house !!!!
I had previously stayed with you for two nights with my daughter at the end of March and was due to that first successful stay, that I booked for my anniversary trip to cape town.
The staff took note of it being our anniversary and spoiled us completely. To say we were impressed would be a very big understatement.
I would like you to convey my gratitude to those responsible for spoiling us, and I can assure you emphatically that we will be booking at your hotel when we next visit Cape town, which is a fairly regular occurrence.More