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“Exceptional customer service”

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Villa Zest Boutique Hotel
Ranked #21 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 31 March 2014

From the minute we walked in until we left, we were very pleased with everything. Customer service was wonderful, everyone helped us arrange our outings from advice to getting us taxis to making reservations at restaurants. I was very very pleased with their attitude and their professionalism. Breakfast was amaaaazing, hot or cold, they really had an amazing presentation and very delicious. Very clean and the rooms are well decorated and maintained. We may end up going back to Cape Town to do the shark diving cage cause we couldn’t do it due to rainy weather. If/when we do, we will definitely stay at Villa Zest. I would highly recommend this hotel to anyone...

  • Stayed: March 2014, travelled as a couple
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Thank emilios77g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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164 - 170 of 496 reviews

Reviewed 28 March 2014

The Hotel has pretty much all you need. the attention is excellent and all the staff are lovely. they all are very helpful and are always ready to assist you with any requirement. I want to come back its just perfect.

  • Stayed: March 2014, travelled with friends
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Thank altxrdz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014

What makes this boutique hotel are the staff and the location. Janese and Shannah are over the top helpful, kind and always with a smile on their faces. They made restaurant bookings for us as well as assisting us with local information, tour driver, and any other needs we had both during the booking process and once we arrived including finding an eye doctor who was open on a national holiday. They made us feel welcomed and nothing was too difficult - It was like we were guests in their home.

The Villa Zest is very reasonably priced especially considering its location. The back area of the property offers a variety of shady or sunny places to sit, a lap pool, tables and chairs and a lovely deck including a small covered couch area with fit pit. We sat outside a number of times and really enjoyed the peaceful setting.

We only saw two of the rooms, the one our friends stayed in and ours which was number 5. While # 5 is a tad small, there is a lot of storage space, a wonderful shower and sufficient towels and amenities. The bed was comfortable and very quiet at night —- a real plus.

Our friends’ room, #6, was quite large with a big bathroom and also lots of storage. The downside is that it is adjacent to the breakfast area and they could hear chairs being moved in and out as people arrived for breakfast. Fortunately, we began our days early so it didn’t present a problem. Perhaps pads on the chair legs would solve this.

The breakfast is really nice, especially for such a small hotel. The breakfast included lots of fresh fruit, cereals, cooked breakfasts along with pastries, meats and cheeses, dried fruits and nuts, yogurt -something for everyone. The serving staff was incredibly attentive and very eager to help —before we knew it we had a fresh cup of coffee waiting for us.

We stayed in the hills on our last visit to Cape Town and decided this location was better as it was walkable to most anywhere— central city, V&A Waterfront, the aquarium and green point bars and restaurants. There is also a chemist, Spar market and dry cleaners near by, although VZ offers reasonable and well done laundry and dry cleaning.

Villa Zest is a solid boutique hotel and the staff is really brilliant.

  • Stayed: March 2014, travelled with friends
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Thank buford33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2014

This is such a lovely spot. A little oasis so close to everything. The staff were very helpful from arranging tours and taxis to giving suggestions on favorite restaurants and areas to explore in the city. Great breakfast. Such attention to details and little touches in the room. Very personal service. I can't recommend this place enough!

  • Stayed: February 2014, travelled solo
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Thank lia m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

I have stayed here before and had another very good two night stay here earlier this month. The usual warm welcome, love the pool and garden, and just a short walk to some good cafes and restaurants. A bit of late-night noise from the next door neighbours having a party in the garden, but hardly the fault of the hotel.

  • Stayed: February 2014, travelled solo
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Thank Worldtraveler67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

Well situated in a quiet neighborhood within a short walk to the V&A waterfront. Staff is exceedingly helpful and went out of their way to arrange everything from taxis to last minute dinner reservations. Lovely pool and courtyard, bright and spacious common area. Unique rooms were comfortable and clean with all the amenities. Breakfast is an excellent quality Euro style buffet paired with additional made to order entrees. The staff enjoy what they do and reflect the dedication to hospitality inspired by the owner Kevin. You can't go wrong staying at Villa Zest.

  • Stayed: February 2014, travelled as a couple
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Thank BBSilverthorne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014

We stayed here for four nights in January before heading off to Tanzania on safari. The hotel is excellent in all aspects, the breakfasts, rooms, location but especially the staff - they really couldn't do enough for you. So friendly and helpful, especially Janese, the Manager. From recommending places to visit, to organising taxi's and day trips out she was wonderful in every way. Situated in Green Point only a 10 minute walk from the waterfront, with a couple of very nice restaurants 3 minutes walk from the hotel.

Room Tip: Barbarella, on the ground floor, is lovely, you walk straight out into the garden, like having your...
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  • Stayed: January 2014, travelled as a couple
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1  Thank Caz8096
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Zest Boutique Hotel

Address: 2 Braemar Road | Green Point, Cape Town Central 8005, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Airport Transportation
Hotel Style:
#12 Romantic Hotel in Cape Town Central
#18 Business Hotel in Cape Town Central
#21 Luxury Hotel in Cape Town Central
Price Range: £91 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Villa Zest Boutique Hotel 5*
Number of rooms: 7
Official Description (provided by the hotel):
If you are looking for the perfect blend of chic urban design, helpful and professional service, and a fantastic location, then look no further. Villa Zest offers a different kind of experience. Our boutique hotel accommodation is something unique and distinctive. Each room is individually decorated and has an open planned en-suite bathroom that brings out the seamless fusion of retro style and luxury detail. A seventies theme emanates throughout the hotel where trendy consumer electronics such as the colourful Toot-a-loop and Panapet radios are on display. This hotel is perfect for business or pleasure. Our breakfast, served until 12 everyday, has a following all of it's own and is always mentioned as being truly delicious and exceptional. Villa Zest has a well-earned reputation of pairing design style with exceptional service. ... more   less 
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Also Known As:
Hotel Zest Boutique
Boutique Hotel Zest
Villa Zest Boutique Hotel Cape Town, South Africa

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