We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Need A CHANGE OF MOOD? GOOD TO BAD”
Review of City Grill

City Grill
Ranked #45 of 1,155 Restaurants in Cape Town Central
Certificate of Excellence
Cuisines: Barbecue, Steakhouse, Grill
More restaurant details
Restaurant details
Good for: Child-friendly, Groups, Local cuisine, Business meetings
Dining options: Lunch, After-hours, Dinner, Breakfast, Delivery, Reservations
Description: Established in 1999, the City Grill is the oldest steakhouse in the V&A Waterfront. We invite you to discover a truly South African experience… so gather family and friends for a feast of flavour at the City Grill! A place where food has substance, big appetites are essential and South Africa is the flavour of the month, every month!
Cape Town Central, South Africa
Level 6 Contributor
519 reviews
420 restaurant reviews
common_n_restaurant_reviews_1bd8 149 helpful votes
“Need A CHANGE OF MOOD? GOOD TO BAD”
Reviewed 10 July 2014

awful awful awful Stay away

what a sad story sad because the owner does not realize how his investment ( passion?) is being systematically destroyed BUT then who really knows? Always 3 sides to a story
The buck stops with the owner. Why are manager and staff uninspired?

I find and I have understanding that it is sometimes in cases such as this that the owner wants to move on and would anyone of us begrudge the owner?

You need to ask yourself do I want to witness the dying throes ?

Service Despicable Servers need training
Management Despicable and uncaring ( who is at fault them or the owner ?)
Food good Expect however onion rings starter served cold We enjoyed the 50 % discount offer which proved to be sincere and really great value

Barman which is the least expensive whiskey ? only 4 years experience at City Grill Reply I don't know Then served Jamesons despite the fact that J and B is less expensive.
The single tot of whiskey served in a highball glass glass crammed full with ice

Need I say more ?

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank 871edieh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barrynieuwoudtcg, General Manager at City Grill, responded to this review, 14 July 2014
Dear Sir

We are sorry to hear about your poor experience at our restaurant.

Thank you for taking the time to write this review on tripadvisor. As you can read from the other guests that have dined with us at City Grill Steakhouse, we have an extremely high ranking and excellent reviews for outstanding food and service. Your post concerns me greatly and I have taken the time to investigate all your claims and would like to respond to each below:

Firstly, our staff is incredibly motivated and they did come to your table on several occasions to deal with your "complaint". As per many of our reviews, both waiters and management have received many outstanding compliments by other guests dining at our restaurant.

Secondly, your only concern on the day was the cold side order of onion rings that you ordered as you sat down. We replaced the portion for you immediately and apologized for the inconvenience. Furthermore you were not charged for this item.

Thirdly, City Grill Steakhouse has a service bar for the waiters and not for customers to be seated and served at the bar. The barman is not trained to deal with customers and pricing and therefore mistakenly offered you our 2nd cheapest whiskey on the menu, which consists of 25 different options of whiskey. The whiskey he recommended was Jameson which is R1 more expensive than J&B.

I believe that we are all entitled to complain, but I find that your complaints were dealt with on the day and we are extremely surprised at your accusations afterwards in this review. We believe that the rating on 1 out of 5 is excessive for such a small error on our side.

We thank you once again for your review and comments, as without these comments we are not able to improve on service and quality.

Regards
Barry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

967 reviews from our community

Visitor rating
    421
    355
    118
    43
    30
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cape Town Central, South Africa
Level 3 Contributor
19 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Warm under the heater”
Reviewed 7 July 2014

Great food, great service and warm and cosy atmosphere at night . Terrace have heaters that keep you warm, and if that's not enough, there's even blankets. had a skewer that was massive. Kids had chicken strips and hot dogs. real traditional and just perfect for the little one too.

Visited June 2014
Helpful?
Thank Donnejop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barrynieuwoudtcg, General Manager at City Grill, responded to this review, 20 July 2014
Hi

Thank you for the wonderful review. We are delighted to hear that we lived up to expectation. We appreciate the support.

Kind Regards
Barry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Parma, Italy
Level 6 Contributor
133 reviews
57 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Juicy meat dinner in a friendly atmosphere”
Reviewed 4 July 2014

The overall experience was quite good, the price affordable and the inside atmosphere quite friendly and relaxed.
The only point was the long queue at the entrance with no assistance from the staff. Our waiter was so careless and not educated to respond our questions or our requests, but I guess this is a general issue in Cape Town.
Nevertheless, a good dinner with great choice of meat.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank barbara235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barrynieuwoudtcg, General Manager at City Grill, responded to this review, 20 July 2014
Hi

Thank you for taking the time to write a review on this site. We are extremely proud of our products and our service. We are very disappointed to hear that the waiter did not answer your queries properly. I promise you that this is not a normality in our restaurant nor in Cape Town. We will address this in our staff training. Thank you for bringing this to our attention.

Regards
Barry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 4 Contributor
33 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Great food, wonderful service!”
Reviewed 18 June 2014

My husband and I visited this restaurant recently, and wanted to sit outside and enjoy the view even though it was quite cold. The waiter quickly provided us with blankets and a heater to keep us warm! The food was well prepared and exactly as per our requests. The staff was very attentive and although the prices are a bit higher, the food is definitely worth it! It is definitely worth it to treat yourself for a special occasion at this restaurant!

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank traveller1232014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barrynieuwoudtcg, General Manager at City Grill, responded to this review, 2 July 2014
Hi

Thank you for the wonderful review. We are delighted to read that you had a pleasant experience at our restaurant and we hope to see you back here in the near future.

Regards
Barry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterlee, United Kingdom
Level 6 Contributor
432 reviews
132 restaurant reviews
common_n_restaurant_reviews_1bd8 215 helpful votes
“One of the greatest meals I've ever had!”
Reviewed 5 June 2014

City Grill / Greek Fisherman
Two great restaurants, one review - these restaurants are side by side on the VA Waterfront and are owned and managed by the same team. We ordered our meals across the menus with dishes ordered from each one.
We sat outside, on a very cold night but with heaters and blankets to keep us warm.
Starters - oysters, served on ice and very tasty.
Mains - my wife had a duck dish off the Greek Fisherman menu, excellent, tasty and great value. I had the mixed 'venison' dish - absolutely superb and one of the best meals I have ever had. Meal was a South African mixed game sausage (very tasty) and 4 different game meats served and cooked on a massive skewer. I had 2 big chunks of ostrich meat, a big chunk of springbok, a large piece of warthog and as you went along the skewer the tastes just got better and better. On a separate bed of rice, with a white sauce, the special event - crocodile steak! The other meats were as you might have expected but the crocodile was like nothing I have ever tasted before - it was white with a texture similar to chicken but slightly firmer and really tasty. I would recommend it everyone who is adventurous with food and likes to try new experiences. The presentation was superb and I would definately recommend it to everyone.
After a long time to chill out and enjoy the excellent wine (3 bottles of Durbanvillerose) we moved inside and shared a larger mixed desert. A mixture of tastes including special 'donut like' balls, biscuits and a few other delicious nibbles.
The service throughout was absolutely first class - great credit to the beautiful Maureen, our waitress, who kept our glasses topped up all night and was really friendly, polite and offered great service, without being pushy. Credit also to the manager, Ade, who helped us to choose our meals and told us about Cape Town and South Africa and who tbetween the the two of them really enhanced our dining experience.
Cost for all this R1015 / £64 absolutely fantastic value, especially as I chose one of the most expensive meals and we had 3 bottles of wine.

Visited June 2014
Helpful?
1 Thank Travelingjohn123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barrynieuwoudtcg, General Manager at City Grill, responded to this review, 8 June 2014
Hi

Thank you for this wonderful review.
We are delighted to read your comments and appreciate it tremendously.

Kind Regards
Barry
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed City Grill also viewed

Cape Town Central, Cape Town
Cape Town Central, Cape Town
 

Been to City Grill? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing