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“Cape town one &only”
Review of One&Only Cape Town

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One&Only Cape Town
Ranked #15 of 106 Hotels in Cape Town Central
Certificate of Excellence
Atlanta, Georgia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Cape town one &only”
Reviewed 24 September 2012

We had one&only experience in Cape Town. Such a fabulas hotel and awesome staff.We wii stay there again if we ever go back. Hotel provides complimentary car service to the shopping mall and nearby areas. They arranged 2 full days private tour. They two restaurants with great food.They made our stay truly memorable.

Room Tip: Ask for a corner room with a view of table mountain.
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  • Stayed September 2012, travelled as a couple
    • Value
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Helpful?
Thank abby242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 26 September 2012
Thank you so much for the fantastic review on your recent stay with us, it is an absolutely pleasure to learn you had a great experience! We are looking forward to welcoming back again to our beautiful resort and have another memorable experience with One&Only Team!

Sincerely,
Florentina Heaven Popa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (421)
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New York City, New York
Level Contributor
52 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 24 September 2012 via mobile

This is a beautiful property in a great tourist location (V&A waterfront). Hotel is virtually brand new. Beautiful huge bar area in the lobby is striking, as is the chic boutique there. Our room was huge for a city hotel, with fantastic views of Table Mountain. Sadly, we didn't have time to use the spa on the "One & Only island", but it looked really cool.

The concierge service, specifically Chris Noone, deserves the highest praise. Even several months before our stay, I wanted to make particular dinner reservations in franschoek and set up car rentals and a driver for a wine tour. The concierge (Nigel Oosthuizen) made this process as seamless as possible from halfway around the world before our arrival, and Chris helped us while we were there, specifically coordinating the location and arrival of some missing luggage. The tour company with which we worked for our wine tour driver really stood at attention whenever the O&O concierge was copied on emails; apparently the O&O name really carries some weight around town.

Overall, this is a great hotel I'd highly recommend while staying in Cape Town. Others asked why we chose the O&O over the Cape Grace, given these two are sort of known as the two best hotels in town. We were looking for a cool, new, modern city hotel with great service - and that's exactly what we got!

  • Stayed August 2012
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Helpful?
Thank Worktravelgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 25 September 2012
Thank you so much for taking the time to post the review on your recent stay at One&Only Cape Town and for your kind words.
We are so happy to know that you had such a fantastic stay with us. We really appreciate the feedback; Chris Noone and Nigel were so delighted to read your review!

We are looking forward to welcoming back again at our beautiful resort and have more time to enjoy all the great facilities available!

Sincerely,
Florentina Heaven Popa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
Reviewed 18 September 2012

A Very Big Thank You to Adele for the meticulous planning and execution of all our wedding requirements and to Chef Garth for catering to all our specific dietary needs to perfection. Your teams effort and professionalism made our wedding day stress free and enjoyable, making this a truly momentous occasion.

Much appreciated

Seelan and Nancy

  • Stayed June 2012, travelled as a couple
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Helpful?
Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 19 September 2012
On behalf on One&Only team, I would like to thank you for taking the time to write the review on Trip Advisor and for choosing One&Only Cape Town for such a special and memorable day!

We are so happy that you had such a fantastic experience that will stay with you forever!
The entire team is looking forward to welcoming back at our beautiful resort!

Sincerely,
Florentina Heaven Popa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loganville, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 September 2012

My experience is not typical; I won my stay at the One & Only as a prize in the CNBC Portfolio Challenge, so I can't really say whether it was worth the money or not. I can, however, say that I thoroughly enjoyed the place.

The resort is simply beautiful. It really does look like some exotic paradise with all the palm trees, the canal, the island, the flowering shrubs and outdoor fountains. From the dining room in Reuben's, one can gaze out at a magnificent view of Table Mountain though the huge windows.

Speaking of Reuben's, whenever I finished my food, one of the staff was there almost immediately to take my empty plate. I even found a fresh napkin on the table after making a short trip to the buffet. Their attentiveness simply cannot be overstated.

It wasn't like that just with the dining room staff, either; everybody I encountered was like that. It's as if their sole mission in life is to make sure all my needs are met. And they were all so friendly; maybe I'm just too accustomed to surly American service, but when it came time to leave Cape Town, I was ready to pack everybody up and take them home with me. They were that great. Alex and Leah were particularly fantastic.

Now, it must be said that I'm just a middle-class guy, and I can't afford to take vacations of this sort, so it's possible that rich people who are more accustomed to resorts of this caliber will find some things to nit-pick about. All I can say for certain is that I couldn't have had a better experience. If I ever get to a point in my life where I can afford to go to Cape Town on my own dime, then I will definitely plan on staying at the One & Only again.

  • Stayed September 2012, travelled with family
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Helpful?
1 Thank Brian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 17 September 2012
Thank you so much for your kind words, the team was absolutely delighted to read your review and learn that they managed to make your stay an unforgettable one for all the right reasons!

Alex and Leah were so happy to see your review; they are indeed real gems, as are all our fantastic team members!

I have a great solution when it comes to packing up all our great staff members: please come back soon and enjoy another unforgettable holiday! They are all looking forward to welcoming you back!

Sincerely,
Florentina Heaven Popa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
70 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 11 September 2012

An outstanding hotel in every respect and in particular the staff are well trained to spot and respond to every need. Well located within an easy walk to the waterfront shopping area. Great food and smart room service as well. Cant fault it and would stay there again in a heartbeat

Room Tip: I think most rooms look toward Table mountain but you could check....
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  • Stayed August 2012, travelled with friends
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Helpful?
Thank Raze88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 17 September 2012
The One&Only Team would like to thank you for sharing your feedback on your stay at One&Only Cape Town!
It is suh a great pleasure to learn that you had a magnificent stay with us and we are absolutely looking forward to welcoming back soon!

Sincerely,
Florentina Heaven Popa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 September 2012

Stayed in a marina rise marina view king room for 6 days. We were able to check in early after our overnight flight. The room was luxurious and spacious and exceeded our expectations. We went on several tours with Jarat Tours to the winelands, Hermanus and the Cape of Good Hope. All tours were by Mercedes E class and were fantastic. Ate in Nobu and the food was amazing. Also used the Spa for an excellent massage. We were able to check out late due to our evening flight which was much appreciated. The level of service at this hotel was fabulous and all the staff deserve a big thank you. We shall certainly be staying at One and Only hotels again.

Room Tip: Marina rise rooms with marina view our favourite
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 17 September 2012
Thank you so much for taking the time to share with us your recent experience at One&Only Cape Town ! We are so delighted to hear you had such a fantastic stay and enjoyed the resort’s amazing facilities!

We are looking forward to welcome you back for another unforgettable experience!

Sincerely,
Florentina Heaven Popa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 September 2012

Absolutely awesome - I cannot fault the One & Only Cape Town. We stayed in a Marina rise room with fantastic views of table mountain. The rooms are beautifully furnished and spacious. The bathrooms are luxurious. Cleanliness cannot be faulted. Kids are treated like royalty, which as a mom of a gorgeous 8 year old I greatly appreciate. The Kids Club is very well run and organised with daily activities from 10am to 7pm. My daughter received a beautiful gift upon arrival, and a special bath was run for her each night of our stay, with a special bath fizzer. My daughter loved it. The spa is awesome, as is the hair salon. We used both and were impressed. Reuben's restaurant is great - the breakfast is an absolute treat. We didn't use the pool facilities as our stay was during winter, but again they look great. The staff are superb - very efficient and friendly. We will definitely return.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scotties3weare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florentina P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 9 September 2012
Thank you so much for your review, we are so delighted to learn that you had a truly One and Only experience at our beautiful resort; we absolutely loved the fact that your daughter enjoyed our Kids Only!

We are looking forward to welcome you back soon, so that you can spoil yourself in the Spa again and enjoy our delicious food in the restaurants!

Sincerely,
Florentina Heaven Popa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#15 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One&Only Cape Town Hotel Cape Town Central
One And Only Cape Town
One&Only Cape Town South Africa

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