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“Fantastic stay” 5 of 5 bubbles
Review of One&Only Cape Town

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One&Only Cape Town
Ranked #13 of 106 Hotels in Cape Town Central
Certificate of Excellence
travel agent, San Francisco, CA
Level Contributor
141 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
“Fantastic stay”
5 of 5 bubbles Reviewed 30 November 2012

This hotel is wonderful. Very close to V and A waterfront, beautiful views of Table mt. and super friendly/helpful staff. I would definately stay here again. Had a massage that was the best. Rooms have great views of the mt. in the main hotel and the island rooms feel like you are in a resort area. The breakfast is super good, don's miss it. The staff makes this place all the more special, they are super helpful.

  • Stayed November 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank christy2064
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Executive Manager - Human Resources at One&Only Cape Town, responded to this review, 11 December 2012
Here at the One&Only we strive to create an environment where people can feel at home and can enjoy a welcoming atmosphere.

Thank you for taking the time to review us.

Sincerly,
Bridgit Pautz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,473 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (416)
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South Africa
Level Contributor
99 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 30 November 2012

A lovely day spent at the Spa.. what a beautiful hotel situated on the marina... with lovely views of table mountain.. The facilities in the spa are great, from the hydro to the sauna... Our Spa day was luxurious experience, my masseuse ( Marlise ) was amazing.. soo helpful, friendly & smiling all the time.. she had made my experience at the One&Only Spa amazing! Lunch at the poolside hotel was divine, food was excellent, service great & ambiance - very relaxing.

  • Stayed November 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank P_0683
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Executive Manager - Human Resources at One&Only Cape Town, responded to this review, 11 December 2012
Our team from the Spa found your review truly wonderful.The One&Only Spa offers guests a perfect escape for a day of pampered rejuvenation. The most expansive and comprehensive spa in all of Cape Town.

We look forward to seeing you again in the near future.

Sincerly,
Bridgit Pautz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedford, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 28 November 2012

We spent a week at this hotel. Our room was a spacious corner room was with a great view.
The sevice was excellent and Front of house manager Madeleen and the concierge team deserve special mention. Nothing was too much trouble and they made our stay with them memorable. The location of the hotel was also good, with the V & A waterfront being a short walk away.

  • Stayed November 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bethan57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Executive Manager - Human Resources at One&Only Cape Town, responded to this review, 11 December 2012
Madeleen and her team were delighted to read your post. Our Front Office team will always do their best to ensure that guests are given the best care and attention from the moment of arrival till departure.

Thank you for taking the time to write this review.

Sincerly,
Bridgit Pautz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 27 November 2012

we stayed here at the end of our africa honeymoon for four nights. it was perfect. beautiful hotel, lovely staff, and our room was lovely. the grounds are gorgeous...infinity pool, yoga pavilion and the spa was truly amazing. so conveninet to walk to the waterfront for great restaurants and bars with live music! absolutely loved cape town and the one and only hotel!

  • Stayed November 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank joycekanaan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Executive Manager - Human Resources at One&Only Cape Town, responded to this review, 11 December 2012
Our team was delighted to hear that you had an amazing honeymoon and we are proud to have been apart of it.

Thank you for the review , we look forward to seeing you agin in the near future.

Sincerly,
Bridgit Pautz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
91 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 25 November 2012 via mobile

Stayed on the island which is much nicer than the main hotel although further to walk.
The service, rooms, is world class and to be expected from a hotel of this nature

Breakfast is not to be missed- world class and the highlight of the day

  • Stayed November 2012
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shaunb2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Executive Manager - Human Resources at One&Only Cape Town, responded to this review, 11 December 2012
Here at the One&Only we always go out of the way to ensure that all guests needs are taken care of .

Thank you for taking the time to post this review

Sincerly,
Bridgit Pautz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
29 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 24 November 2012 via mobile

Stayed at the one & only Cape Town - a beautiful hotel only a few years old. Staff very amenable . Lovely Irish concierge . I asked maitre d /chef at breakfast whether they had cottage cheese and although they didn't the next day it was brought for me. The pool area is stunning and the vista is incredible - at the foot of table mountain - the views are incredible. The waterfront shops leave much to be desired but the local culture and restaurants are on the whole excellent. Would I come back to Cape Town ?..maybe not - would I return to a one @
Only ?..without a doubt !

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bkemsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Executive Manager - Human Resources at One&Only Cape Town, responded to this review, 11 December 2012
Thank you for taking the time to post this review about the One&Only Cape Town.

We hope to see you again in the near future

Sincerly,
Bridgit Pautz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level Contributor
5 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 23 November 2012 via mobile

We stayed at the one & only cape town for one evening as a get away break. As you would expect the service received and attention to detail was excellent, we checked in and where escorted to our room by our assistant.

We choose an island suite which was superb, the fittings and finishings in the room are top class. The suite wax well laid out and an excellent size. The crystal bath to retain water temperature was very special. We took the time to relax in our room before taking the opportunity to spend an evening at the V&A waterfront.

The V&A is within safe walking distance from the hotel so we simply strolled down to the waterfront for our evening meal.

During our stay we took drinks at the hotel bar which was very nice and received excellent and polite efficient service.

The bed was very comfortable and we enjoyed a very peaceful nights rest on the island.

Breakfast was served in Rubens, and was very good, I took the eggs benedict which were good although the crispy bacon was burnt, this was quickly exchanged by the staff so a well done here for listening to the diners.

The one & only are not a budget hotel choice, but what they offer us world class and is good value. We would certainly recommend this hotel and would stay here again in the future, we would eat at Nobo in the hotel next time!.

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PhillD474
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Executive Manager - Human Resources at One&Only Cape Town, responded to this review, 11 December 2012
Customer satisfaction is vital at the One&Only hotel , we are always delighted when our guests have a magnificent stay.

Thank you for taking the time to post this review.

Sincerly,
Bridgit Pautz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

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