We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very Poor”
Review of One&Only Cape Town

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
One&Only Cape Town
Ranked #13 of 111 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 1 January 2013

The Hotel is looking tired and unkept; staff are totally unattentive and clearly do NOT understand 5 star-service delivery or etiquette.
Booked at the Spa, on arrival was TOLD we booked for a massage (which we did not), the staff member on duty was very hostile and rude; took a lot of explaining before they met our request.
Asked to complete a registration card, after this handed an iPad to complete the same detail.
The treatment was well below standard and during the manicure the side of my finger was cut, the therapist hid behind some or another excuse.
Must mention too the Bathrooms were absolutely filthy.
Booked the One and Only Spa in anticipation of enjoying a relaxing upmarket and memorable Spa experience; instead walked out feeling ripped off.
Think twice before you visit this establishment!

  • Stayed: December 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (1,636)
There are newer reviews for One&Only Cape Town
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,173 - 1,179 of 1,636 reviews

Reviewed 31 December 2012

The one & only is a beautiful resort, right next to the V&A waterfront, the bedrooms are beautiful and you can see seals swimming from your balcony. The main reason to stay here rather than elsewhere however is the service, we stayed twice here and we were remembered as we came back and had personal welcomes from many members of staff which is frankly unusual in a hotel of this size. Breakfast was fantastic, as was all food eaten there. I highly recommend the afternoon tea! Cannot wait to come back, it really felt like a home from home and next time I will use the spa!

  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bl0ndie82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 8 January 2013

We are very excited to read about your positive experience at our beautiful resort. One of the aspects that we strive to achieve would be the personalized service in creating a home away from home.

We are delighted to see that we were able to meet your cullinary expectations from sunrise to sunset. After all, breakfast is the most important meal of the day and throwing in some sweet treats at afternoon tea does not hurt either!

We look forward to welcoming you "home" soon!

Kind regards,

Madeleen van Lill
Training and Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2012

This is a great hotel with lovely rooms and great decor. However I am sorry to say that the breakfast service was not up to scratch until we had a chat with management. Dinner was disappointing, not what it was under Gordon Ramsey. We found the hotel magnificent three years ago. Possibly a mistake to return.

  • Stayed: November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank HandT19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 31 January 2013

Thank you very much for your honest and constructive feedback and we are delighted that we were your hotel of choice when returning to Cape Town.

It is very disappointing to know that we failed to blow you away on this occasion and we do hope that you will afford us the opportunity to show case to you again what we strive to do every day, which is to create magical moments for each of our guests.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2012

Returned in September of this year after staying last year. An experience of note again, highlighted by staying in a suite on the island. Everything from start to end of this stay was just awesome. Slick service, and splendid luxury all round. Only regret was as this was business again, I did not get time to induldge in all the fabulousness on offer. Worthy of the name, indeed, a one and only!

Room Tip: If you can splurge some cash....go for an island suite!
  • Stayed: September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank berenice b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 8 January 2013

We are delighted to receive this review from you and yes can only agree that our spacious Island Suites live up to what the One&Only brand represents.

We only hope that next time you will be returning for relaxation purposes and that you will have the opportunity to indulge in our magnificent facilities - the spa is a must!

Looking forward to welcoming you back!

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2012

We returned for the fifth time to this my favorite hotel which did not disappoint us yet again. For excellent service from the moment you hand your car keys to the Valet service in front of the hotel, until you sadly leave, this is our best choice. Even check in is done with comfort and ease, with a glass of fresh orange juice in hand. Rooms are spacious with superb views of the whole of Table Mountain and the canal below, with an island of palms, gorgeous gardens and more hotel rooms. Breakfast is beyond compare. There is so much variation, delicious fresh fruits beautifully presented, every cereal you could think of, eggs done any way you could wish, freshly baked pastries, croissants, bread etc.,together with friendly service. The staff are courteous, attentive and well trained. The hotel is situated on the waterfront where there is lots to do within easy walking distance. I can usually find at least one aspect of a hotel that needs improving but in this case I can't think
of anything.

Room Tip: Ask for a mountain facing room
  • Stayed: December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Caroline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 8 January 2013

We were so delighted to read this review and appreicate your valued patronage as such a loyal supporter of the One&Only Cape Town!

We look forward to welcoming you back in the not too distant future and do not hesitate to contact us in the event that we can assist you with your booking or any special arrangements prior to your next stay.

Warn regards,

Madeleen van Lill
Training and Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2012 via mobile

We stayed here for a week and had a wonderful time. With such a big resort I couldn't help but wonder how every staff member seemed to remember our names. We came into our room one day and had a note from management that housekeeping accidentally broke a wine bottle but they had replaced it with the same wine. Very sweet. Oh and I arranged for a surprise picnic on the beach for my sweetie and it was really all out amazing. Blankets, tons of food, champagne all well packed into a basket. They got us a driver who took us and our basket to the beach and it was a perfect morning!

As for the room itself - we stayed in one of the villa rooms instead of the main hotel building and it was worth it. The room was huge, bright, well stocked, and just gorgeous.

Our only complaint - and this was our fault for not locking it up - but a lot of cash was stolen from our luggage and we didn't know it until we were packing to leave. Had we used the safe it wouldn't have been a problem.

  • Stayed: February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jessica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 31 January 2013

Our team is very happy to know that we managed to exceed your expectations with delightful service and ensuring that every request and encounter was dealt with in a true and caring five star fashion.

We are shocked and disappointed to learn about the issue of the cash taken from your luggage and you are welcome to contact me directly should you wish to discuss the matter further.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2012

My husband and I spent one week in this lovely hotel, in a room with a great view of Table mountain (loads of apartments in the foreground unfortunately). If it wasn't for the mountain, you could be anywhere in the world, in fact the whole set-up reminds me of Dubai. The decor is pleasant, but not "WOW", and unfortunately there is NOTHING South African about the hotel at all! I would have loved to see decor relevant to South Africa, with a bit of a "Cape Town" feel or flavor to it.
The service and attitude of the staff is really what makes this hotel special. Hats off to an outstanding team.

  • Stayed: December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Globetrottingagain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bridgit P, Executive Manager - Human Resources at One&Only Cape Town, responded to this reviewResponded 19 December 2012

Our team will always go the extra mile to ensure that guests have the most spectacular stays here at the One&Only Hotel Cape Town.

Thank you for posting this review


Sincerly,
Bridgit Pautz

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cape Town Central hotels
0.2 mi away
Cape Grace
Cape Grace
#6 of 111 in Cape Town Central
2,060 reviews
0.5 mi away
The Table Bay Hotel
The Table Bay Hotel
#16 of 111 in Cape Town Central
2,254 reviews
0.2 mi away
Cape Royale Luxury Hotel
Cape Royale Luxury Hotel
#33 of 111 in Cape Town Central
1,514 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Radisson Blu Hotel Waterfront, Cape Town
Radisson Blu Hotel Waterfront, C...
#29 of 111 in Cape Town Central
1,742 reviews
0.3 mi away
Victoria & Alfred Hotel
Victoria & Alfred Hotel
#26 of 111 in Cape Town Central
1,543 reviews
0.2 mi away
Queen Victoria Hotel & Manor House
Queen Victoria Hotel & Manor Hou...
#14 of 111 in Cape Town Central
710 reviews
Show Prices
Show Prices
Show Prices

Been to One&Only Cape Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range: £422 - £1,237 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Southall Travel, Travel Republic (UK), Expedia, Hotels.com, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your One&Only Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing