The Hotel is looking tired and unkept; staff are totally unattentive and clearly do NOT understand 5 star-service delivery or etiquette.
Booked at the Spa, on arrival was TOLD we booked for a massage (which we did not), the staff member on duty was very hostile and rude; took a lot of explaining before they met our request.
Asked to complete a registration card, after this handed an iPad to complete the same detail.
The treatment was well below standard and during the manicure the side of my finger was cut, the therapist hid behind some or another excuse.
Must mention too the Bathrooms were absolutely filthy.
Booked the One and Only Spa in anticipation of enjoying a relaxing upmarket and memorable Spa experience; instead walked out feeling ripped off.
Think twice before you visit this establishment!
- Official Description (provided by the hotel):
- One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more less
- Reservation Options:
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- Also Known As:
- One And Only Cape Town
- One&Only Cape Town Hotel Cape Town Central
- One&Only Cape Town South Africa