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“Outstanding Hotel”
5 of 5 bubbles Review of One&Only Cape Town

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One&Only Cape Town
Ranked #15 of 106 Hotels in Cape Town Central
Certificate of Excellence
Bishops Stortford, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
“Outstanding Hotel”
5 of 5 bubbles Reviewed 5 November 2013

Every aspect of the One and Only Care Town is first Class. Service,accommodation, quality and variety of food at the restaurants. From the moment we arrived ,the welcome, was as you would expect,and more,from a five star hotel. The rooms are large and palacios with every creature comfort well serviced in every way. As mentioned we ate in both restaurants, breakfast was superb as was the evening meals.
I must mention two members of staff who went out of their way to make our stay memorable. Firstly,Chris the concierge, a great character,whose knowledge of the local area and places to visit was outstanding. Secondly a female member of staff,from the main restaurant, who looked after our every need at breakfast on two mornings, a wonderful example of a highly motivated individual who clearly loves her role, Pinky, well done and thank you.
Overall a great hotel well worthy of its status of,not only being the ,'One and only' but one of the best!!

Russell & Jackie Cattell

Room Tip: Any room is a good room
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Russell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 November 2013
Thank you for mentioning the team members who made a significant contribution to your One&Only moments during your visit! You’re One&Only family in Cape Town cannot wait for your return!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (418)
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Johannesburg, South Africa
Level Contributor
120 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 bubbles Reviewed 4 November 2013

As you arrive at the hotel you are treated exceptionally. We travelled with my 6 year old daughter and from the time she walked in she was treated like a princess. The kids only facility is great to leave your kids there with lots of fun activities. The hotel is located on the waterfront which is so convenient. The rooms are very spacious and so fabulous. Our room looked out on to the Marina bay which are so beautiful. The team are very friendly and always add a special touch like the one night my daughter had fallen asleep on the couch and swiftly was a blanket brought for her. The restaurants have great variety and superb service. We were fortunate to enjoy the high tea on the first day we got there and it was exquisite and very elegant.
Any wishes are fulfilled with great ease, the staff always make you feel they don’t mind going the extra mile. The hotel has a great vibe with at all times and makes you feel like you no stay is long enough.

Room Tip: The rooms on the Island are a must!!!!
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Farhana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 November 2013
We certainly do not mind going more than the extra mile for our guests and you absolutely deserve to be treated like kings and queens when staying at our unique collection of One&Only resorts! Our rooms on our private island is perfect for a family getaway with many interleading options of rooms, close proximity to the largest free form and heated infinity pool in the country and a short walk to our award winning spa. We are delighted that your family enjoyed all the unique offerings at One&Only Cape Town while you were visiting.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
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Charlotte, North Carolina
Level Contributor
13 reviews
9 hotel reviews
5 of 5 bubbles Reviewed 4 November 2013

My wife and I were here during the world cup and we enjoyed (Gordon Ramsey's) restaurant in which the meal was prepared with intricate detail. Overall we had a wonderful meal after watching the black stars suffer a huge defeat.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jtonius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 November 2013
Thank you for your review! We hope that we will see you return to enjoy the rich, South African bistro flavors of Reuben’s at One&Only Cape Town in the same venue where you enjoyed your meal.

Kind regards,

Madeleen van Lill
Training and Quality Assurance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 2 November 2013

Another year on and another great stay at this hotel. Last year we had a room on the island and did not know what to expect having a room this year in the main hotel overlooking Table Mountain, but we were not disappointed - the standard was just as good with a brilliant view. Breakfast in Reubens each morning proved difficult as there was so much choice and the food was of such good quality. Nobu is also a must for dinner whilst visiting Capetown. The outdoor pool is very refreshing at the end of a busy day and it was good to see Chris, the Concierge, and to have his many helpful tips on sightseeing. I would definitely recommend this hotel as a base when visiting Capetown.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alick9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 November 2013
We are delighted that One&Only Cape Town has become your destination of choice in the Mother City! Our Reuben’s team loved hearing that they were the highlight of your day and our variety of scrumptious offerings during breakfast is certainly worth writing about! We cannot wait for your next visit!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Todmorden, United Kingdom
Level Contributor
228 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 bubbles Reviewed 2 November 2013 via mobile

Lovely hotel. We arrived tired after a long journey, check in was very quick. Taken to our room which was lovely overlooking Table Mountain.All the staff are very helpful. Breakfast what can I say, lots of lovely things to eat, plus Champagne and Oysters!
When we returned to our room last night there was a bottle of Champagne and chocolates awaiting us. The room was also decorated with rose petals. Nice touch.
The hotel is well situated for the V and A harbour area. Here there are lots of restaurants and bars, with reasonable prices.

Stayed November 2013, travelled as a couple
Helpful?
Thank Olive M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 November 2013
Our team is delighted that they could blow you away in every respect during your stay! We hope that you will afford us many more opportunities to do so again.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 bubbles Reviewed 31 October 2013

I think if you spend one night here you're ok - we spent ten nights in the hotel and then all the operational shortcomings emerge. Saturdays and Sundays there's a tea time which attrracts masses of people and makes the place feel like a shopping mall. In fact, where are you supposed to put your guests? There don't seem to be special areas for hotel guests and their guests on these days.
When you're living in a place you need the room cleaned up early. The room cleaners take a long time to get around to every room and are not impressed by requests to prioritize your room. This at 1300!
The restraurants are ok, the staff friendly especially once they know you, but the spaces lack atmoshpere. There are plenty of good restraurants in Cape Town and just over the road is the Cape Grace which has a fabulous restraurant.

  • Stayed October 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank pat m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 18 November 2013
We appreciate your constructive feedback. It is vital to the development of the customer experience we create daily and we appreciate that you took time out to write about yours. With respect to designated areas for hotel guests, we absolutely agree that our hotel guests deserve exclusivity. Thus the Isola Restaurant and pool, business center, fitness center and use of the KidsOnly club are available for the exclusive use of our resident guests. Our dynamic branded restaurants and bar area is a favorite hot spot for our local clientele and hotel guests alike and we are very excited to have such a loyal following from all our customers. We will of course always ensure that our resident guest’s requests are looked after first and foremost. We look forward to welcoming you back so that you can experience the social and relaxing ambience of our beautiful resort again.

Regards,

Madeleen van Lill
Training and Quality Assurance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
istanbul
Level Contributor
41 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 25 October 2013

Luxury at its best and at a very reasonable price. Staff were delightful, smiley, and could nt do enough to help you. They didn't try to charge you for every little thing which makes a change these days. We had an Island suite which we shared with our 15 yr old son - 2 queen beds and a living area, huge bathroom and magnificent views and next to the swimming pool. Walking distance to Waterfront even in your high heels!!! Very sad to leave. Highly recommended xx

Room Tip: All rooms are amazing.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajbate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 26 October 2013
Our Island rooms and suites are perfectly suited for a tranquil family getaway with all the luxury of the spa, oversized heated infinity pool and the Marina Rise just a stone’s throw away. With various interleading options available on the private island as well as in the Marina Rise we are the perfect destination for any family with young ones of all ages. Thank you for writing about your amazing experience!

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#15 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

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