We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“What a treat!”
Review of One&Only Cape Town

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
One&Only Cape Town
Ranked #13 of 109 Hotels in Cape Town Central
Certificate of Excellence
Brussels, Belgium
Level Contributor
190 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“What a treat!”
Reviewed 12 November 2013

I did certainly enjoy my stay at the One & Only hotel.The place to celebrate something special or relax after a stressful period!

Rooms were large, comfortable with a fantastic bathroom. I did enjoy how helpfull the personel was. The two available restaurants were delicious. Be carful at the prices: not cheap!

The hotel is certainly well located, very closeby to the Waterfront. There are plently of restaurants, shops, bars, etc.. Worthwhile!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 November 2013
Thank you for writing about your amazing One&Only moments. With our rooms being 40% larger than our competitors, we are able to ensure absolute comfort and luxurious surroundings for all of our guests visiting for whatever reason be it business or pleasure. Our team is dedicated to serve our guests with genuine hospitality and they are thrilled that they have played a part in creating everlasting memories with you.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,554 reviews from our community

Traveller rating
    1,240
    198
    60
    28
    28
See reviews for
386
729
43
145
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (425)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
london
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 November 2013

A small glitch on arrival was soon put right . We had a fabulous suite on the island , which had a great sitting room , bedroom , bathroom and balcony .
I am not a fan of big hotels , but I was impressed with this one .
Down side : too many different people asking if everything was ok when we were eating ( 5 different people during breakfast ) . Nobu not as good as London .
Lack of large bath towels . 2 given , but these kept disappearing leaving us to dry ourselves on large hand towels . Not sure why .
We had a very late checkout and they very kindly moved us to a very lovely room until we were ready to leave , which was very nice .

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bobbalina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 November 2013
We appreciate your honest, constructive feedback and the very valid points that you have raised. Rest assured that your comments have been forwarded to the relevant management for investigation and action and we apologize for the inconvenience caused regarding the towels in your room. We are delighted however that you had an enjoyable stay and that we were able to add small touches to ensure your comfort.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Franschhoek, South Africa
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 November 2013

My wife and I stayed at the One & Only on Saturday day night to celebrate our 22nd wedding anniversary. The staff and hotel went out of their way to make us feel special, card from management, upgraded our room, bubbly in the room on arrival and a rosé petal bed when we returned after dinner. Thanks a truly memorable anniversary.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 November 2013
We love spoiling our guests when they are celebrating special occasions and we are thrilled that you chose One&Only Cape Town to celebrate this very momentous day! Our team congratulates you again on 22 years together and may you have many more celebrations such as these.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bishops Stortford, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
Reviewed 5 November 2013

Every aspect of the One and Only Care Town is first Class. Service,accommodation, quality and variety of food at the restaurants. From the moment we arrived ,the welcome, was as you would expect,and more,from a five star hotel. The rooms are large and palacios with every creature comfort well serviced in every way. As mentioned we ate in both restaurants, breakfast was superb as was the evening meals.
I must mention two members of staff who went out of their way to make our stay memorable. Firstly,Chris the concierge, a great character,whose knowledge of the local area and places to visit was outstanding. Secondly a female member of staff,from the main restaurant, who looked after our every need at breakfast on two mornings, a wonderful example of a highly motivated individual who clearly loves her role, Pinky, well done and thank you.
Overall a great hotel well worthy of its status of,not only being the ,'One and only' but one of the best!!

Russell & Jackie Cattell

Room Tip: Any room is a good room
See more room tips
  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Russell C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 November 2013
Thank you for mentioning the team members who made a significant contribution to your One&Only moments during your visit! You’re One&Only family in Cape Town cannot wait for your return!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
120 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 4 November 2013

As you arrive at the hotel you are treated exceptionally. We travelled with my 6 year old daughter and from the time she walked in she was treated like a princess. The kids only facility is great to leave your kids there with lots of fun activities. The hotel is located on the waterfront which is so convenient. The rooms are very spacious and so fabulous. Our room looked out on to the Marina bay which are so beautiful. The team are very friendly and always add a special touch like the one night my daughter had fallen asleep on the couch and swiftly was a blanket brought for her. The restaurants have great variety and superb service. We were fortunate to enjoy the high tea on the first day we got there and it was exquisite and very elegant.
Any wishes are fulfilled with great ease, the staff always make you feel they don’t mind going the extra mile. The hotel has a great vibe with at all times and makes you feel like you no stay is long enough.

Room Tip: The rooms on the Island are a must!!!!
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Farhana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 November 2013
We certainly do not mind going more than the extra mile for our guests and you absolutely deserve to be treated like kings and queens when staying at our unique collection of One&Only resorts! Our rooms on our private island is perfect for a family getaway with many interleading options of rooms, close proximity to the largest free form and heated infinity pool in the country and a short walk to our award winning spa. We are delighted that your family enjoyed all the unique offerings at One&Only Cape Town while you were visiting.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
12 reviews
8 hotel reviews
Reviewed 4 November 2013

My wife and I were here during the world cup and we enjoyed (Gordon Ramsey's) restaurant in which the meal was prepared with intricate detail. Overall we had a wonderful meal after watching the black stars suffer a huge defeat.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jtonius
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 November 2013
Thank you for your review! We hope that we will see you return to enjoy the rich, South African bistro flavors of Reuben’s at One&Only Cape Town in the same venue where you enjoyed your meal.

Kind regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hertfordshire
Level Contributor
61 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 November 2013

Another year on and another great stay at this hotel. Last year we had a room on the island and did not know what to expect having a room this year in the main hotel overlooking Table Mountain, but we were not disappointed - the standard was just as good with a brilliant view. Breakfast in Reubens each morning proved difficult as there was so much choice and the food was of such good quality. Nobu is also a must for dinner whilst visiting Capetown. The outdoor pool is very refreshing at the end of a busy day and it was good to see Chris, the Concierge, and to have his many helpful tips on sightseeing. I would definitely recommend this hotel as a base when visiting Capetown.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alick9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 November 2013
We are delighted that One&Only Cape Town has become your destination of choice in the Mother City! Our Reuben’s team loved hearing that they were the highlight of your day and our variety of scrumptious offerings during breakfast is certainly worth writing about! We cannot wait for your next visit!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cape Town Central hotels
Cape Grace
#6 of 109 in Cape Town Central
1,997 reviews
Radisson Blu Hotel Waterfront, C...
#30 of 109 in Cape Town Central
1,689 reviews
The Table Bay Hotel
#18 of 109 in Cape Town Central
2,157 reviews
Show Prices
Show Prices
Show Prices
Victoria & Alfred Hotel
#26 of 109 in Cape Town Central
1,490 reviews
Cape Royale Luxury Hotel
#33 of 109 in Cape Town Central
1,482 reviews
City Bowl
Belmond Mount Nelson Hotel
Belmond Mount Nelson Hotel
#10 of 109 in Cape Town Central
1,521 reviews
Show Prices
Show Prices
Show Prices

Been to One&Only Cape Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Odigeo, Travel Republic (UK), Ebookers, Southall Travel, Expedia, Agoda, TravelUp, TripOnline SA, Traveltool, S.L.U., HotelQuickly, getaroom.com, HRS and Cancelon so you can book your One&Only Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
One&Only Cape Town Hotel Cape Town Central
One And Only Cape Town
One&Only Cape Town South Africa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing