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One&Only Cape Town
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Reviews (1,798)
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1,148 - 1,153 of 1,798 reviews
Reviewed 16 November 2013

Awesome hotel. Great Service. Superb rooms. Fantastic location.

My family (us, parents and kids) stayed for 5 nights in early November. It was our first trip to South Africa and we couldn't have picked a better hotel. The staff is very friendly and courteous. The food is very good. The pool area is exceptionally nice: a heated pool with 70% oxygenated water!

In terms of location, the Victoria and Alfred Wharf is very tourist friendly with tons of food and shopping. The central district is just a few minutes by cab. This is also fairly convenient for most of the tourist attractions.

  • Stayed: November 2013, travelled with family
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1  Thank Ari P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 26 November 2013

You certainly have picked the perfect spot for the ultimate family breakaway! With dynamic dining options, the largest infinity edged heated pool in the country and a private KidsOnly Club who will take the little ones off your hands while you explore every nook and cranny of the Mother City! We cannot wait to host you and your family again.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager

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Reviewed 15 November 2013 via mobile

The hotel is beautifully presented and fantastically situated. My husband and I have just spent ten superb days at the hotel where we found the island suites a delight and ALL the staff attentive, friendly and very professional.
The pool facilities were idyllic and the pool staff were excellent.
Nothing was too much trouble for the staff in guest relations and check in.
The breakfast was probably the best hotel breakfast I have experienced.
A big thank you to all involved.

Stayed: November 2013, travelled as a couple
Thank Donhumphrioni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 26 November 2013

We pride ourselves in serving our guests with the utmost of care and attention to detail. Our team is thrilled that they played a small part in creating everlasting memories for you during your 10 day visit. Our beautiful resort is the ideal spot to unpack and kick off your shoes while exploring the best of what Cape Town has to offer and we are excited to host you again.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager

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Reviewed 14 November 2013

Stayed during an incentive trip. The staff was always there to answer questions and treat you like royalty. The pool was wonderful, rooms kept clean, food top notch.. great location to the Waterfront where you can walk to excellent shopping and restaurants.

  • Stayed: November 2013, travelled with friends
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Thank MP G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 26 November 2013

Thank you for your positive review! Our team is looking forward to seeing you again in the not too distant future.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

My husband and I stayed at theO&O for two nights for his birthday. We flew from Johannesburg and on arrival were told that we had been upgraded to to a suite. We had a short wait for our room. It was absolutely lovely! On the Island, with a view of the canal on each side. Very tastefully decorated . Enormous bathroom, with every luxury I could ask for! They had left fresh fruit, snacks and iced grape juice for us. The attention to detail is unsurpassed. We do not drink alchohol, so the mini -bar was stocked with cool drinks and juices. That was so thoughtful. The pool area was beautiful with an infinity pool at exactly the right temperature. The staff were all friendly and greeted wherever they saw you. The Valet service was excellent. Breakfast at Reubens was delicious and the service excellent and the view of the mountain breathtaking. I couldn't find any fault with the service at the O&O. The Spa is well deserving of the accolades it has won and was a sublime experience.
It is a short walk to the V& A Waterfront Thank you One & Only...I loved it.

  • Stayed: November 2013, travelled as a couple
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Thank YasminaJohannesburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 20 November 2013

What a pleasure to read about your amazing experiences at our beautiful resort! You certainly relaxed in true One&Only style and we are delighted that you were able to enjoy and benefit from all the unique and luxurious facilities we offer. Thank you for highlighting all your favorite moments and we look forward to seeing you soon again!

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2013

I did certainly enjoy my stay at the One & Only hotel.The place to celebrate something special or relax after a stressful period!

Rooms were large, comfortable with a fantastic bathroom. I did enjoy how helpfull the personel was. The two available restaurants were delicious. Be carful at the prices: not cheap!

The hotel is certainly well located, very closeby to the Waterfront. There are plently of restaurants, shops, bars, etc.. Worthwhile!

  • Stayed: October 2013, travelled on business
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1  Thank Michel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 20 November 2013

Thank you for writing about your amazing One&Only moments. With our rooms being 40% larger than our competitors, we are able to ensure absolute comfort and luxurious surroundings for all of our guests visiting for whatever reason be it business or pleasure. Our team is dedicated to serve our guests with genuine hospitality and they are thrilled that they have played a part in creating everlasting memories with you.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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