We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Super luxury hotel”
Review of One&Only Cape Town

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
One&Only Cape Town
Ranked #13 of 109 Hotels in Cape Town Central
Certificate of Excellence
Aberdeen, United Kingdom
Level 4 Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Super luxury hotel”
Reviewed 16 December 2013

I stayed here for 7 nights in November 2013 whilst on a business trip. The hotel is located centrally near the Victoria and Alfred Waterfront and is convenient for shopping and the lovely restaurants nearby. It is within walking distance of the Conference Centre and the central business district.

The common areas are superb; light and airy. Staff are attentive and polite. I dined at both in hotel restaurants. Of the two the Japanese restaurant was my favourite for dinner. Reuben's was excellent for breakfast. It served the usual buffet (but very high quality) fare as well as a great a la carte selection including some traditional African breakfast items.

My room was very large by most standards. The only rooms of comparable size which I have stayed in are at some of the top end US hotels. The bed was extremely comfortable, the bathroom was opulent and the view of table mountain from my balcony was breathtaking. There was ample wardrobe space. I used the laundry service several times and found this efficient.

It was easy to work at the hotel as it has an excellent wireless broadband service.

I would definitely recommend this hotel to the business and vacation traveller.

Room Tip: All rooms seem to have good views of Table Mountain and are quiet.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hipfin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 28 December 2013
Our location is the best possible location within the V&A Waterfront being 25 minutes away from the airport and a short 10 minute drive into the city center. This allows our guests to be within walking distance of some of the most sought after attractions and entertainment in the world. Our beautiful resort is the perfect destination for families, couples and business travelers alike and we are very pleased that you had an amazing experience with us.

Yours sincerely,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,576 reviews from our community

Traveller rating
    1,262
    199
    60
    27
    28
See reviews for
395
738
43
145
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (428)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Umhlanga Rocks, KwaZulu-Natal, South Africa
Level 4 Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 15 December 2013

Attention to the finest detail is evident in everything you experience at this 5+ star hotel. My wife and I stayed over for a short stay to Cape Town, and will probably never stay in another hotel in the mother city again. Our room faced both the harbour and table mountain. The room and service was flawless.

Dinner at Reuben's was excellent as was the included breakfast the next morning.

Room Tip: Room 420 was pretty fantastic
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 28 December 2013
We pride ourselves in the smaller details that will have a great impact on our guest’s experience. With most of our rooms having a direct view of Table Mountain and some of the harbor, as well as the fact that each room has its own private balcony ensures that you have an unforgettable experience. Thank you for making us your destination of choice!

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 3 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 11 December 2013

Having been to Cape Town about 10 times this was my first time at the One and Only. It's suffice to say that going forward I will definitely be staying here, even if it means I have to save up longer or stay for a shorter period.

The beds are as comfortable as can be, the bathroom is top quality as are all the Charlotte Rhys products. Given it was our honeymoon the staff went out of their way to make it nice and even gave us a bottle of wine in our room on arrival. the concierge was top notch and got us some reservations at a restaurant we couldn't previously get in to. The older chap from Ireland on the concierge desk was extremely friendly and helpful - an asset to the hotel.

Finally in terms of location, there is nowhere better, walking distance to the v&a and very close to the bars and restaurants around long st.

Recommend - and the afternoon tea is a must, even if you leave 10kg heavier....

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traveller21321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 28 December 2013
Your One&Only family is thrilled that our beautiful resort has become your home away from home. Helping our guests celebrate life’s special moments is what creates true One&Only moments and we are looking forward to welcoming you back for every anniversary!

Yours sincerely,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town
Level 5 Contributor
67 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 10 December 2013

WOW - A real treat! We were treated like queens. Canapes, bubbles, amazing treatments and full use of all the facilities. It is beautiful, tranquil and exclusive. Def a MUST do at least once in your life!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Bridgette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 27 December 2013
Our spa team is thrilled that you had such an amazing experience with them. Our exclusive One&Only Cape Town Spa is the only spa in South Africa managed by the ESPA brand, thus you are guaranteed a unique experience unlike any other. Located on its own private island, the One&Only Cape Town Spa is geared towards the ultimate pampering session. We cannot wait to spoil you again.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 December 2013 via mobile

We have now stayed at the One and Only in Cape Town twice and were impressed on both occasions. The rooms are spacious, modern and luxurious. The view is amazing and includes Table Mountain and part of the Waterfront. The service was excellent with the exception of breakfast where orders were slow and it was at times difficult to get attention. It is my first choice for accommodation in Cape Town.

Stayed November 2013, travelled as a couple
Helpful?
Thank LizaVW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 27 December 2013
We seek to provide our guests with unique experiences that they would like to experience again and again. Thank you for making us your destination of choice in Cape Town for this reason. We appreciate your feedback regarding the service experience you had during breakfast and you can rest assured that this matter has been taken on board by the relevant management.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 5 Contributor
54 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 8 December 2013

I stayed in a suite room on the island and it was amazing. Perfect laid out modern room with a nice view of the lake. High end amenities. Professional, friendly staff, great food and all the first class services you will need. 5 star hotel.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrisChris79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 27 December 2013
We are pleased that the tranquil and private setting of our Island Suites helped to create a memorable One&Only experience for you. With the added touches of luxury in the guest rooms on our private man-made island such as extra room space, larger sized amenities and two kinds of robes you are guaranteed to be spoiled to the core. We are looking forward to hosting you again!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers, Florida
Level 5 Contributor
69 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 7 December 2013

We started a Safari Trip a little early by visiting Capetown and stayed at the One and Only. I am now really spoiled and who would have thought that in Africa I would find such a fine hotel with amazing service. Property and amenities abound with taste and class but the staff top it all off. They can't do enough for you. The perfect place recoup after a long flight. It is located in a lovely area with shops and restaurants galore. The gift shop was the best place we found for buying unusual gifts and wish we had done more shopping there even though we would have had to lug them around. The Spa is another lovely addition. Have a massage after a long flight. Book it from home so you don't miss out.

Room Tip: The Villas are beautiful and spacious and great for couples who want privacy. The hotel rooms are c...
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GraMicki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 27 December 2013
We pride ourselves in every amenity, our facilities and services. Being of a world class standard, we are excited about the fact that we offer unique services and facilities unlike anywhere else in the country. You will always leave with everlasting memories created by our dedicated staff and management. Thank you for writing about your One&Only moments.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cape Town Central hotels
0.2 mi away
Cape Grace
Cape Grace
#6 of 109 in Cape Town Central
2,009 reviews
0.5 mi away
The Table Bay Hotel
The Table Bay Hotel
#17 of 109 in Cape Town Central
2,184 reviews
0.7 mi away
Radisson Blu Hotel Waterfront, Cape Town
Radisson Blu Hotel Waterfront, C...
#30 of 109 in Cape Town Central
1,702 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Victoria & Alfred Hotel
Victoria & Alfred Hotel
#26 of 109 in Cape Town Central
1,506 reviews
0.2 mi away
Cape Royale Luxury Hotel
Cape Royale Luxury Hotel
#33 of 109 in Cape Town Central
1,491 reviews
0.2 mi away
Queen Victoria Hotel & Manor House
Queen Victoria Hotel & Manor Hou...
#14 of 109 in Cape Town Central
687 reviews
Show Prices
Show Prices
Show Prices

Been to One&Only Cape Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Ebookers, Travelbag, Odigeo, Travel Republic (UK), Agoda, Hotels.com, Southall Travel, 5viajes2012 S.L., TripOnline SA, getaroom.com, HotelQuickly, HRS and Cancelon so you can book your One&Only Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
One&Only Cape Town Hotel Cape Town Central
One And Only Cape Town
One&Only Cape Town South Africa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing