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“Magnificent Hotel in an Incredible City!”
Review of One&Only Cape Town

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One&Only Cape Town
Ranked #14 of 109 Hotels in Cape Town Central
Certificate of Excellence
New York City, New York
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Magnificent Hotel in an Incredible City!”
Reviewed 13 February 2014

We arrived at the One&Only Cape Town as our first stop on our three-week African honeymoon in South Africa (Cape Town, Kruger, Sabi Sands, Johannesburg) and Tanzania (Zanzibar). Prior to our arrival at the hotel, I had communicated with Madnee Mayman at the Concierge Desk to book hard-to-get reservations, Mercedes Benz taxis/ transfers and sought-after tours. He was unbelievable to work with and nothing was impossible for him to do. When our Robben Island tour was cancelled due to Nelson Mandela’s funeral and the island being closed in remembrance of, Madnee was able to book us on the first ferry to the island on the following day and helped us to rearrange our itinerary. He also took care of our private bookings to Cape Point and an unforgettable shark diving trip at coveted times during the busy summer months prior to our arrival. He was an absolute gem to work with and even more charismatic and accommodating in person. The entire staff was extremely personable, friendly, and helpful all throughout our four night stay.

The property itself is amazing! Stunning views of Table Mountain, close to the waterfront and a great jumping off point for the many sights to see and things to do in Cape Town. We requested Room 505 before getting to the hotel since we heard it had one of the best views of Table Mountain and it did not disappoint! When we arrived after our 18 hour flight from New York, we were greeted with champagne and given a grand tour of the hotel. We then had another bottle of champagne and chocolates waiting for us in our room and a bubble bath with rose petals on another night during our stay. They pulled out all of the stops to ensure that our time at the hotel and in Cape Town was as memorable as ever and Cape Town was certainly one of the best cities we’ve visited (that’s coming from two New Yorkers who live in Soho).

The daily buffet breakfasts were incredible and both Reuben’s and Nobu are delicious. The spa was well appointed, meticulous and my husband and I both had wonderful massages. Hands down – the One&Only Cape Town is a wonderful hotel (modern, clean, luxurious, top notch) – THE hotel – to stay at while in Cape Town and we hope to be back in the very near future!!

  • Stayed December 2013, travelled as a couple
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Helpful?
1 Thank Whitkneejill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 3 March 2014
Thank you for writing about your One&Only moments on TripAdvisor! Our team is thrilled that they were able to be part of this very special holiday and it is such a great reward to our team reading your comments. Your valued business is very much appreciated and we are looking forward to celebrate many more anniversaries with you!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (421)
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English first
Level Contributor
445 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 13 February 2014

We stayed here for the second time and wow this is an impressive hotel. It is extremely well run, the staff is super attentive and hence the service is awesome.
The breakfast is fantastic and they do any special wish - just ask. The fitness is perfect, the spa is a dream and the pool is amazing.
The rooms are modern with Nespresso machines and great views on harbour and/or Table Mountain.
They are extremely kids friendly, something not always the case in South Africa.

Room Tip: 509 is a great suite (Table Mountain Suite) and 421 has a great sea view
See more room tips
  • Stayed February 2014, travelled with family
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Helpful?
2 Thank Go100go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 3 March 2014
With our impeccable views of Table Mountain, award winning dining and spa facilities, KidsOnly Club and secluded private islands, One&Only Cape Town is the perfect family or couples getaway. You will leave us with a renewed sense of life and energy as our team of dedicated professionals is eager to assist you in creating amazing experiences and everlasting memories. Thank you for writing about your One&Only moments on TripAdvisor and we are very excited to welcome you and your family back again as our loyal repeat guests.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, UK
Level Contributor
101 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 12 February 2014

In some ways this hotel is rather out of place - a big, brash, show off sort of place in a City which prides itself on more historic and conservative places. But it very quickly grows on you and is a really fun place to stay. The views of Table Mountain through the enormous windows of the lobby set the tone. The restaurants offer a great choice (including Nobu's Cape Town outpost) and the breakfast was especially good. The rooms in the pool area are extremely spacious and much more like staying in a 5* beach resort than a hotel in the middle of a City. The pool itself is is fabulous. The staff consistently delivered a very high standard of service. Highly recommended if on holiday in Cape Town; if in Cape Town for work you will find this hotel offers lots of distractions from the more serious sides of business.

  • Stayed February 2014, travelled on business
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    • Cleanliness
    • Service
Helpful?
1 Thank Charlie1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 17 February 2014
With our impeccable views of Table Mountain, award winning dining and spa facilities, KidsOnly Club and secluded private islands, One&Only Cape Town is the perfect family, couples or business getaway. You will leave us with a renewed sense of life and energy as our team of dedicated professionals is eager to assist you in creating amazing experiences and
everlasting memories. Thank you for sharing your One&Only moments on TripAdvisor.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlevoix, Michigan
Level Contributor
161 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 12 February 2014

From the moment I arrived, the service, caring, luxuriousness was outstanding. And, the location cannot be beat. Close to the waterfront but far enough away (2 blocks) that you can see all the activity but not hear it! The rooms are spacious with wonderful bathrooms. The dining outstanding, the spa special. The breakfast buffet is beyond description - as my son and traveling companion said, the buffet table is 2 zip codes in size. There simply isn't one negative thing to say about this hotel.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wally k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 17 February 2014
With our impeccable views of Table Mountain, award winning dining and spa facilities, KidsOnly Club and secluded private islands, One&Only Cape Town is the perfect family or couples getaway. You will leave us with a renewed sense of life and energy as our team of dedicated professionals is eager to assist you in creating amazing experiences and
everlasting memories. Thank you for sharing your One&Only moments on TripAdvisor.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brake, Germany
2 reviews
Reviewed 10 February 2014

Fantastic Hotel , closed to Waterfront.
Very clean and beautiful. The Breakfast Buffet is soooo yummy
Swimmingpool is big , nice and clean.
Lots of sunbeds around, clean towels everywhere.The staff is sooo good and very friendly
we will go back there any time.
We enjoyed so much

Room Tip: near Swimmingpool the island
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  • Stayed January 2014, travelled with friends
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank gisela51brake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 17 February 2014
With our impeccable views of Table Mountain, award winning dining and spa facilities, KidsOnly Club and secluded private islands, One&Only Cape Town is the perfect family or couples getaway. You will leave us with a renewed sense of life and energy as our team of dedicated professionals is eager to assist you in creating amazing experiences and
everlasting memories. Thank you for sharing your One&Only moments on TripAdvisor.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
Reviewed 3 February 2014

Let me start by saying that my husband and I got married at this glorious hotel. We visited the hotel a year before our wedding to meet with the wedding planner Adele and view the hotel and they exceeded our expectations from the moment we arrived until the day of our wedding.
My husband and I chose this location for our wedding because of the service and attention to detail throughout the hotel. My wedding was a fairy tail and people are still raving about it!
The food was phenomenal all around.... Marcus assistance was greatly appreciated and thank you cannot express the gratitude we have for each and everything he has done.

All in all it was a great once in a lifetime experience and I would not have changed a thing.....

Room Tip: Honeymoon suite
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wikus A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 3 March 2014
Thank you for writing about your One&Only moments on TripAdvisor! Our team is thrilled that they were able to be part of this very special day and it is such a great reward to our team reading your comments. We are looking forward to celebrate many more wedding anniversaries with you!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, null, Hong Kong
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 February 2014 via mobile

We were in CT from 31 January to 3 Febuary. Stayed at amazing one and only Cape Town. We had family room for 2 of us and 2 kids. It was awesome level of quality and service. It was out the world experience. Hotel is expensive but worth every single dollar you spend there. Rooms, breakfast, pool, kids club all at awesome level.

Stayed February 2014
Helpful?
Thank Ashish D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 17 February 2014
With our impeccable views of Table Mountain, award winning dining and spa facilities, KidsOnly Club and secluded private islands, One&Only Cape Town is the perfect family or couples getaway. You will leave us with a renewed sense of life and energy as our team of dedicated professionals is eager to assist you in creating amazing experiences and
everlasting memories. Thank you for sharing your One&Only moments on TripAdvisor.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One&Only Cape Town Hotel Cape Town Central
One And Only Cape Town
One&Only Cape Town South Africa

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