We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“The Most Amazing Stay”
Review of One&Only Cape Town

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
One&Only Cape Town
Ranked #14 of 109 Hotels in Cape Town Central
Certificate of Excellence
Melbourne, Australia
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“The Most Amazing Stay”
Reviewed 21 April 2014

All in all, the hotel exceeded every one of our expectations.
Our wonderfully sumptuous and stylish room and balcony overlooked the V & A waterfront and was just amazing. The attention to detail at the hotel was exemplary - the staff, the silent cooling, the toiletries, complimentary water and also impressively for me, a portable make-up mirror in the bathroom.
The a la carte and buffet breakfast in Reuben’s Restaurant was also excellent, and has replaced the Four Seasons Hotel breakfast in Hong Kong as our all-time favourite breakfast anywhere in the world. The manager Ryan also went above and beyond expectations to attend to all our requests, and offered a few extra suggestions that we hadn’t thought of, to make our meals even better.

Room Tip: Make sure to have breakfast.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaye D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 3 May 2014
With our impeccable views of Table Mountain, award winning dining and spa facilities, KidsOnly Club and secluded private islands, One&Only Cape Town is the perfect family or couples getaway. You will leave us with a renewed sense of life and energy as our team of dedicated professionals is eager to assist you in creating amazing experiences and everlasting memories. Thank you for writing about your One&Only moments on TripAdvisor and mentioning our colleagues who have made a lasting impact on your stay.

Regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,538 reviews from our community

Traveller rating
    1,226
    197
    60
    27
    28
See reviews for
383
721
42
142
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (421)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Johannesburg, South Africa
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 April 2014 via mobile

The One & Only was wonderful in every way. The quality of the rooms, the restaurant, the gym, I can go on forever......! They just do it all right and I have no negative thing to say. Just an amazing place and worth the hefty price tag.

Stayed April 2014, travelled with family
Helpful?
Thank LWB123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 3 May 2014
Thank you for sharing your One&Only moments on this positive review. Our core value of continuously striving for perfection is a value that our team really takes to heart and it shows that we are getting it right through your wonderful feedback.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ballito, South Africa
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 April 2014

One&Only Cape Town has presented me with a conundrum. How can I visit Cape Town without visiting this stellar resort? Before discovering this gem, I enjoyed the variety of accommodation offerings available in this beautiful city. Unfortunately, One&Only has changed this for me. When visiting Cape Town, I no longer consider any other option. There is of course only one, the One & Only. Perfection has been found, and I like it.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Keoma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 23 April 2014
Thank you for sharing your One&Only moments on this positive review. We appreciate that you acknowledged our team's genuine hospitality and through this we created memories for you that will last a lifetime. Our core value of continuously striving for perfection is a value that our team really takes to heart and it shows that we are getting it right through your wonderful feedback.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 April 2014

We stayed for 10 nights. This is our 3rd One and Only experience. We have stayed at The Residence in Dubai, and Ocean Club in Bahamas, which we felt would be a hard act to follow. While the Hotel is certainly different from the others, this is not necessarily a bad thing. Service levels are perhaps not up there with the other two, however, this may be the case throughout South Africa, rather than peculiar to this hotel. We had an amazing stay. The room was lovely, with a beautiful view over the harbor. There was noise from the work going on outside, which meant we could not enjoy breakfast on the balcony. We were given a discount voucher as part payment towards a massage in the beautiful spa. But it didn't really make up for it. This was the only negative of the whole trip. We thoroughly enjoyed our time in this beautiful city and look forward to returning some day.

Room Tip: Check with hotel re construction noise before you book your room
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Foodie750
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 23 April 2014
We appreciate your honest review and you can rest assured that your comments have been reviewed in the most serious light. The construction occurring at the Two Oceans Aquarium adjacent to our property is a challenge we are managing carefully in collaboration with the Aquarium Management. Our Management team has been fully appraised regarding the issues you have raised and we are very pleased that we were able create a memorable experience for you. We are looking forward to welcoming you again in order to provide you with the ultimate One&Only experience as one of our loyal repeat customers.

Regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McLean, Virginia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 April 2014

Amazing hotel in an absolutely beautiful city. Staff was super friendly. Hotel was conveniently located in the water front area within walking distance to amazing shops. Our suite had amazing views of Table Mountain. The property restaurants were great and the hotel had an amazing wine selection. Maybe not the best property for kids, however I am sure the hotel would be happy to have them. Great for couples travelling looking for a higher-end experience and a romantic escape.

Room Tip: I assume all rooms are great. Our suite was huge...bigger than we needed. His and her bathrooms we...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StMiTr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 23 April 2014
With our impeccable views of Table Mountain, award winning dining and spa facilities, KidsOnly Club and secluded private islands, One&Only Cape Town is the perfect family or couples getaway. You will leave us with a renewed sense of life and energy as our team of dedicated professionals is eager to assist you in creating amazing experiences and everlasting memories. Thank you for writing about your One&Only moments on TripAdvisor.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
253 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 17 April 2014

The location is great - you can walk easily to V&A wharf, aquarium etc. Restaurants are all good and you can get the full restaurant menu in your room - very good for relaxing romantic evenings.
Very good size rooms, excellent decor - everything you need. A real oasis in the heart of the city.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dborch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 19 April 2014
Our world class facilities cater to the needs of families, couples and business travelers alike. We are delighted that our team created true One&Only moments for you and we look forward to blowing you away on many more visits.

Best regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Falls, Virginia
Level Contributor
374 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 16 April 2014

The newest and best hotel in Capetown. The location is excellent--near the docks and Victoria and Albert Wharf. The service in all aspects is outstanding. The hotel's restaurant--Reuben's--is very good and very efficient. We were lucky enough to be upgraded to an "Island Suite", and it was wonderful and a great way to finish our tour through southern Africa. Everything was top notch. When we had a small problem at check-in, the hotel immediately sent a free bottle of wine to our room. We would recommend this hotel in a heartbeat.

Room Tip: Hope and pray for an upgrade
See more room tips
  • Stayed April 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank realbigbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 19 April 2014
We are so pleased that we were able to turn your experience around! We always strive to live the Kerzner vision of creating amazing experiences for our guests and our team is thrilled that you went away from us with memories to last a life time. Thank you for your feedback and we cannot wait to welcome you for your next visit to our beautiful resort!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cape Town Central hotels
0.2 mi away
Cape Grace
Cape Grace
#7 of 109 in Cape Town Central
5.0 of 5 bubbles 1,974 reviews
0.5 mi away
The Table Bay Hotel
The Table Bay Hotel
#19 of 109 in Cape Town Central
4.5 of 5 bubbles 2,126 reviews
0.7 mi away
Radisson Blu Hotel Waterfront, Cape Town
Radisson Blu Hotel Waterfront, C...
#31 of 109 in Cape Town Central
4.5 of 5 bubbles 1,678 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Victoria & Alfred Hotel
Victoria & Alfred Hotel
#27 of 109 in Cape Town Central
4.5 of 5 bubbles 1,469 reviews
0.2 mi away
Cape Royale Luxury Hotel
Cape Royale Luxury Hotel
#33 of 109 in Cape Town Central
4.5 of 5 bubbles 1,475 reviews
1.1 mi away
Taj Cape Town
Taj Cape Town
#17 of 109 in Cape Town Central
4.5 of 5 bubbles 1,683 reviews
Show Prices
Show Prices
Show Prices

Been to One&Only Cape Town? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#14 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Agoda, Southall Travel, Odigeo, Ebookers, Priceline, TravelUp, Traveltool, S.L.U., TripOnline SA, Cancelon, HotelQuickly, HRS and getaroom.com so you can book your One&Only Cape Town reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
One&Only Cape Town Hotel Cape Town Central
One And Only Cape Town
One&Only Cape Town South Africa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing