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“Great location and service.”
5 of 5 bubbles Review of One&Only Cape Town

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One&Only Cape Town
Ranked #15 of 106 Hotels in Cape Town Central
Certificate of Excellence
San Dimas
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great location and service.”
5 of 5 bubbles Reviewed 1 July 2014

The hotel has all the amenities of what I expect in a five star resort. The service was fantastic. 5 minute walk to the waterfront. The bar and restaurant were excellent. I highly recommend this property and would return.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 17 August 2014
Your One&Only family is thrilled that our beautiful resort has become your home away from home. We seek to provide our guests with unique experiences that they would like to experience again and again. Thank you for making us your destination of choice in Cape Town for this reason and we cannot wait to welcome to back for your next visit.

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (418)
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Surrey Uk
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

Quite simply one of the best hotels I have ever stayed in ranking equal to the best five star properties in the Far East which are usually my benchmark for superb quality. Staff supremely helpful with nothing too much trouble. Small enough for personal recognition to be commonplace.

Great location with superb panoramic views of Table Mountain. An easy walk to the Waterfront restaurants and shopping centre.

Knowledgable and very helpful concierge and reception staff

Nothing too much trouble.

A memorable experience. Would definitely be my first choice on return to Cape Town and would look out for the rest of this small group of hotels elsewhere.

Room Tip: All rooms have great Table Mountain view apart from island suites. Higher floors will have this les...
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nigel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training and Quality Assurance Manager at One&Only Cape Town, responded to this review, 17 August 2014
Thank you for sharing your One&Only moments on this positive review. We appreciate that you acknowledged our team who went out of their way to create memories for you that will last a lifetime. Our core value of continuously striving for perfection is a value that our team really takes to heart and it shows that we are getting it right through your wonderful feedback. We cannot wait to welcome you again at any of our eight One&Only properties around the globe!

Warm regards,

Madeleen van Lill
Training and Quality Assurance Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

Just back from a wonderful weekend spent in Cape Town where the team at the One & Only made our 20th wedding anniversary so very special. All the finer touches made us feel very welcome and the experience was truly a memorable one. The proximity to the V&A Waterfront also makes the hotel an ideal location to explore the City. The only downside was the nearby construction at the Aquarium, that spoilt the ambiance a little.

Wonderful service levels, so please keep it up.

Room Tip: island room are awesome for couples
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KemmyC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
199 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

My husband and I stayed here for three days on our 50th wedding anniversary trip to Africa. The room we had was superb - comfortable king bed with sitting area, huge bathroom with double sinks and separate jetted tub and shower, and a lovely balcony overlooking Table Mountain. Each time we came back to our room, there was something there either to eat or drink for us to celebrate our anniversary. We had breakfast delivered to the room one of the mornings and the service and presentation were fit for a queen and king - roses, candles and the whole beautiful white clothed table. The breakfast buffet on the first floor was to die for with champagne, oysters and all the wonderful usual fixings that you would expect and then some surprises too. We ate our anniversary dinner at their restaurant. Our table was specially presented with roses and rose petals. The food was yummy and they surprised us with a lovely chocolate covered mousse cake to take to our room. What a stay it was indeed!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r0ckinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

The suites has a gym inside so that you don't even have to leave to work out. The dining room and living room can generously host a party of 50. Breakfast on the balcony in the morning with a stunning view.

One deficit: Entertainment needs updating, speakers, entertainment console all older style. If you bring your own Ipod/Android to play your own music - won't happen.

We ordered bottles of champagne and the service was impeccable.

Room Tip: High floors - panoramic view
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank samantha p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 23 June 2014

Stayed over at the One and Only Cape Town this weekend and what a fantastic stay. The service was impeccable and the staff made us feel as if we were VIP's from the time we arrived to the time we left. The room was spectacular with views of the mountain, surprise complimentary champagne in the room as we were celebrating a birthday.

Breakfast at Reubens was outstanding. They have certainly earned their stars.

I will definitely be coming back again and well worth the money.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Susan018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
45 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

Good luxury hotel with views of the Table Mountain from most rooms. Rooms and bathrooms are large, well appointed and do not disappoint. Good food. The business center offers free browsing. Friendly staff.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoggingPlans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training & Quality Assurance Manager at One&Only Cape Town, responded to this review, 20 June 2014
The One&Only Boasts captivating views of Table Mountain , the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. Our Team strives to deliver the best service to all our guests. Thank you for posting this review
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One&Only Cape Town

Property: One&Only Cape Town
Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Cape Town Central
#5 Business Hotel in Cape Town Central
#7 Family Hotel in Cape Town Central
#15 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

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