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“Amazing!”
Review of One&Only Cape Town

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One&Only Cape Town
Ranked #13 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 24 August 2014

This was our first time in Cape Town and at The One and Only. The hotel is absolutely wonderful, from its perfect location to its impressive facilities and attention to detail, where nothing is too much trouble for the staff who always seem to deliver their service in an efficient and friendly manner.

In particular, our daughter has food allergies (nut and gluten) which were catered for safely with ease and discretion.

Would definitely recommend a stay in this fabulous hotel!

Stayed: July 2014, travelled with family
Thank 51AnneD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training & Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 3 September 2014

Thank you for taking the time to send through this wonderful review.

We are always striving to ensure that we exceed the expectations of our customers during their time here with us at the O&O Hotel. We look forward to welcoming you back with us in the near future.

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902 - 908 of 1,683 reviews

Reviewed 23 August 2014

The One&Only Cape Town is located right in the Waterfront, the trendy area of Cape Town. It is an Ultra-Modern hotel, something you will take note of the minute you walk in the front door. The staff is very friendly. The hotel features two restaurants, one of which is the trendy and delicious NOBU. The rooms are also very nice, ultra luxurious. Sadly, my room did not have much of a view, as I stayed in the condominium area of the hotel. Overall, the One&Only is a great place to stay in Cape Town!

-Tommy B

  • Stayed: July 2014, travelled solo
    • Rooms
    • Service
Thank Tommy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training & Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 3 September 2014

We are always delighted to receive such great reviews. Thank you for taking the time to post this review on TripAdvisor.

We appreciate all feedback from our guests and were are delighted that we were able to unique and everlasting memories during your stay with us at the One & Only Hotel.

We look forward to welcoming you back in the near future

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Reviewed 22 August 2014

We had a single room overlooking Table Mountain. Great views and great service. The landscaped grounds were fantastic to walk around and was easily walkable to shops nearby. Would recommend this hotel.

Room Tip: Ask for the South African rate for locals (if you are one, of course. They ask for identification).
See more room tips
  • Stayed: December 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank midnight_sun50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training & Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 3 September 2014

Thank you for this review.

One & Only Cape town has one of the best views on Table Mountain. in addition to the beautiful surroundings we offer guests nothing but the best service , delivering unique and everlasting memories to all our guests

Looking forward to welcoming you back to the O&O in the near future

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Reviewed 17 August 2014

The service, the food, the rooms.... where do I start? All the staff are so friendly - always willing to help and making guests feel welcome. This was particularly lovely after a long flight and arriving at the hotel very tired!

The rooms are beautiful and well kept. They're clean, modern and very, very comfortable. Ours was a poolside room on the island. If you're after a luxury holiday, this is definitely the place to stay!

My favourite meal to eat on holidays is breakfast, and the One&Only breakfast experience certainly satisfied my tastebuds. It was very delicious and there was plenty of good service, which made the experience even more pleasant!

I was lucky enough to stay here with my family and if I were to return to Capetown, would make this my hotel of choice.

  • Stayed: September 2013, travelled with family
    • Value
    • Location
    • Service
2  Thank Shan Mei C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training & Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 3 September 2014

Our team expressed nothing but gratitude when we received your review. Hearing that we delivered on our promise to give you an amazing experience and everlasting memory was wonderful.

One and Only Cape Town strives daily to exceed our guests expectations in all areas during their stay with us

Thank you again for this great review. We look forward to having you stay with us again in the near future

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Reviewed 17 August 2014

Four One Bedroom Island Suites (115m² / 1,237ft²) are located on the resort’s secluded and lushly landscaped island surrounded by waterways and are available with one king-size bed. The large bedroom is complemented further by a walk-in closet, and en suite bathroom with an oversized bath complete with rain shower, private water closet and dual marble vanity.

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
2  Thank ShelleyMcBreairty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training & Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 3 September 2014

Thank you for taking the time to post this review,

We are glad to hear that you enjoyed your stay with us at the One & Only and enjoyed our Rooms and Facilities on offer.

We hope that you have chosen One&Only Hotel as your hotel of choice

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Reviewed 17 August 2014

Four One Bedroom Island Suites (115m² / 1,237ft²) are located on the resort’s secluded and lushly landscaped island surrounded by waterways and are available with one king-size bed. The large bedroom is complemented further by a walk-in closet, and en suite bathroom with an oversized bath complete with rain shower, private water closet and dual marble vanity.

  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Shelley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2014

Okay, so we were only meeting a friend of a friend for drinks. But our group of 20 were so excited about seeing the 6 star The One and Only. We were to meet at 6:30 for a drink and then everyone was splitting up to go their separate ways for dinner. We decided to go to Nobu, as long as we were there. We arrived a little early, walked in and I felt like I did when you go to those Disney or Universal parks where the furniture is really, really big and you're really, really small. The lobby is so gigantic, the ceiling so very, very high that it's downright disturbing! They have these two oversized lamps that must be 20' versions of Pottery Barn table lamps. Okay, deep breath. We found the person we were meeting and sat down on a fairly ordinary couch to chat. The next moment a few men politely came over and asked if we wouldn't mind moving. They were picking up couches and hauling them out of the lobby. At 6:30 on a Saturday night. The rest of our friends showed up about 15 minutes later and we waited about 20 minutes for waiters to take our order. By the time my husband and I had to leave for our 7:30 reservation, our drinks hadn't arrived. Underwhelmed. The meal at Nobu was awful. I'll review that under restaurants.

  • Stayed: August 2014, travelled with friends
    • Service
1  Thank caren g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MvanLill, Training & Quality Assurance Manager at One&Only Cape Town, responded to this reviewResponded 3 September 2014

Thank you for taking the time to post this review.

I was deeply concerned to hear about your experience in our restaurant and of the poor service you had received and for this I would like to offer you my most sincere apology.

Your comments will not only be taken on board as constructive feedback I will in addition be personally addressing the concerns with the respective individuals and department heads in order to ensure that we maintain the standards of service we have put in place.

We appreciate all feedback from our guests.

Please contact myself on Madeleen.vanLill@oneandonlycapetown.com for any other concerns or queries

We hope that you will return to the One&Only so we can rectify this experience you had with us

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Additional Information about One&Only Cape Town

Address: Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cape Town Central
#5 Spa Hotel in Cape Town Central
#6 Family Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#18 Romantic Hotel in Cape Town Central
Price Range: £416 - £2,427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One&Only Cape Town 5*
Number of rooms: 131
Official Description (provided by the hotel):
One&Only Cape Town, one of the finest resorts in South Africa. This urban chic resort brings an unprecedented level of luxury to Cape Town, one of the world's most fascinating cities.With captivating views of Table Mountain from its enviable location in the Victoria & Alfred Waterfront, the resort is a destination unto itself. Discerning travellers are invited to discover the celebrated cuisines of Nobuyuki “Nobu” Matsuhisa and Reuben Riffel, socialise in the high-energy vibe of Vista Bar & Lounge and sample rare and undiscovered vintages at the stunning Wine Loft. The sublime calm of the city's most expansive and sophisticated spa offers an indulgent escape, while NEO Boutique debuts an enviable collection of designer fashions, some available for the first time in South Africa.As the first luxury hotel to open in Cape Town in nearly a decade, the resort is designed to celebrate the city's wine, art, design and spirit, balancing contemporary glamour with an authentic South African style. ... more   less 
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Also Known As:
One And Only Cape Town
One&Only Cape Town Hotel Cape Town Central
One&Only Cape Town South Africa

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