We has a 4 night stay here in a 2 bedroom suite on the island side of hotel. The room or 2 bedrooms interning with a huge dining rom and lounge plus kitchen to make simply the biggest suite I've been in - all seemed too huge for just the 4 of us!?!? The greeting from all staff as you arrive to checkin and from that point on is other worldly... everyone remembers or learns your names including the children for personal service and no one can do enough for you. The concierge team are simply outstanding as we had various challenges tasking them to return hire cars change an sort restaurant bookings and far more difficult in finding on site activities to entertain our 12 and 9 year old cherubs as they felt the kids club was too 'young' for them... nothing posed a problem and JOSHUA EGAN in particular (but all staff were great) took it upon himself to get my two paddle boarding cycling on water and decorating cakes before I could say 'cocktail of the day' please. He even escorted them to where they needed to be .... The staff here are gems! Negatives for us was quality of restaurant food in the evening at Reubans their main restaurant - it was basically empty (2 other tables in a vast restaurant; and the mediocre deforested food and super slow service in taking orders etc is the...We has a 4 night stay here in a 2 bedroom suite on the island side of hotel. The room or 2 bedrooms interning with a huge dining rom and lounge plus kitchen to make simply the biggest suite I've been in - all seemed too huge for just the 4 of us!?!? The greeting from all staff as you arrive to checkin and from that point on is other worldly... everyone remembers or learns your names including the children for personal service and no one can do enough for you. The concierge team are simply outstanding as we had various challenges tasking them to return hire cars change an sort restaurant bookings and far more difficult in finding on site activities to entertain our 12 and 9 year old cherubs as they felt the kids club was too 'young' for them... nothing posed a problem and JOSHUA EGAN in particular (but all staff were great) took it upon himself to get my two paddle boarding cycling on water and decorating cakes before I could say 'cocktail of the day' please. He even escorted them to where they needed to be .... The staff here are gems! Negatives for us was quality of restaurant food in the evening at Reubans their main restaurant - it was basically empty (2 other tables in a vast restaurant; and the mediocre deforested food and super slow service in taking orders etc is the reason why... such a shame and money loser ...this could be so easily sorted!! There are so many awesome place to eat in Cape Towns waterfront ... don't bother waiting an evening by eating here!More