I booked the Antrim Villa for the last two nights of a two-week holiday in February 2014. Despite making the booking in December, we were contacted four days prior to our stay was due to start saying that the hotel could no longer service our reservation as they had "overbooked". The time of our holiday was at one of the busiest times of the year and it was very difficult to find somewhere else to stay. I had to spend considerable time on the telephone (on my UK phone whilst in South Africa, costing a fortune) and internet trying to find an alternative so we were not stranded!
No apology, no compensation offered and no reasonable alternative suggested (the closest was 25 miles away as there was no availability).
It is a real shame as the reviews on tripadvisor are exceptional and I am sure we would have enjoyed our stay at Antrim but the fact this can happen and they treat potential customers in such a way is, quite frankly, a disgrace.
- Official Description (provided by the hotel):
- Antrim Villa is a wonderful old house built in the late 1800s. Its charm comes from the Victorian style with high ceilings, well kept stuccos, and the original pine flooring. The Villa’s style is Afro Scandinavian accentuated with materials like sisal, bamboo and linen. Therefore the interior has a neutral organic colour palette. The serene garden with sun beds, citrus trees holds a large blue saltwater pool.The house is located in Green Point, a 5 minute walk to the beach promenade and a 15 minute walk to the new stadium. The Villa has two types of rooms; standard rooms and luxury rooms. Each room has en-suite bathrooms, safes, fans and heaters. The luxury rooms have iPod docking stations and mini-fridges as well.Among the guesthouse amenities guests will find free Internet access at a working station with a laptop and printer and a honesty bar. Wireless internet is free. Coffee, tea, hot chocolate and fresh fruit are complimentary and can be enjoyed at all times. Antrim Villa is certified with Fairtrade in Tourism South Africa and a member of Cape Town Tourism. ... more less
- Reservation Options:
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- Also Known As:
- Antrim Villa Cape Town, South Africa