I stayed at Grand Daddy hotel for 3 nights from 16 - 19 June 2010 for work - we were a group of 23 who were watching the World Cup. Rooms were beautiful, large and clean - beds were extremely comfortable. Location was EXCELLENT - yes, it was a bit noisy as we were located on Long Street due to the World Cup buzz. We provided feedback to the management next morning and they kindly brought 2 sets of earplugs to every room. Free of charge.
Upon arrival, we were warmly greeted at reception. A group member accidentally knocked over a vase in the lobby - and the front staff were so nice about it. They were concerned if he was hurt, then got a cleaner straightaway and sorted it out without any fuss. Very well handled.
Restaurant service was slow at times (as one kitchen provided food to 3 venues) - and we were served dinner 1.5 hours late even though we pre-ordered meals. The hotel manager handled the situation very well. He apologised profusely, waived all dinner charges and had all meals sent up to our rooms, provided a complimentary lunch before we left. Service during the other meals were perfect. I loved the hot breakfast served up every morning!
I read a few other reviews and disagree that staff expected tips and were unappreciative -we experienced the opposite of that. Staff were extremely hospitable and looked after our group very well, even though we kept them busy! The front desk staff even gave us several complimentary internet vouchers upon arrival and throughout the trip (although it was one per guest), and itemised our bills upon request. Most importantly, they communicated requests to one another (as I was picking up tabs for certain incidentals charged to various rooms throughout the trip - and they organised it very well).
They also provided me with a full room list of my group members upon request, reserved tables at the restaurant for us without asking, porters helped with luggage very willingly. They were helpful and kind.
Overall, my group had a wonderful experience. I thank Grand Daddy Hotel for making the trip a memorable one for us! Location was safe and festive. We would definitely stay there again.
- Official Description (provided by the hotel):
- The Grand Daddy is a luxury four-star city hotel with an effervescent, creative soul. Generous, warm and welcoming; The Grand Daddy’s passion is for people. The Grand Daddy’s big talking point is its ‘penthouse’ trailer park, where a collection of vintage Airstream caravans nestle beneath the backdrop of Table Mountain. Each of the 7 two-sleeper trailer suites have been conceptualized and designed by local artists and makes for an accommodation destination like no other. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo and Agoda so you can book your Grand Daddy Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Daddy Hotel Cape Town, South Africa