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“Superb view of Table Mountain...”
Review of Taj Cape Town

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Taj Cape Town
Ranked #15 of 110 Hotels in Cape Town
Certificate of Excellence
Reviewed 28 January 2014

My husband recently stayed at this property for well over a week for business purposes and I was fortunate to be able to join him for five nights.

As a change from the waterfront, I enjoyed the downtown location as it offers a different aspect of CapeTown.

Our room was on the ninth floor with a view over the Cathedral and a superb view of Table Mountain which is hard to tire of as the weather patterns make it so fascinating.

There were many things to explore in this older part of the City and a two hour complimentary walking tour was included for Taj guests.

The hotel is next to a pedestrian area and depending on how you feel about general public safety in this part of the City there are many eating and shopping choices.

Should you prefer to spend time at the waterfront then there is an hourly shuttle service, excluding between noon and 4.00pm provided by the hotel also stopping at the Table Mountain cable car. Concierge and door staff are also easily able to order a taxi on request.
The hotel also offers an airport pick up service for a cost of R520 one way.

My husband and I have also lived in Mumbai, India and stayed in various Taj properties where we have experienced exceptional quality and service.

Whilst this property was overall very good, it did fall short of expectations in some areas.

When I arrived and approached the reception desk there were numerous agents completely engrossed in computer screens, and considering that there was nobody else checking in, I did not feel entirely welcome. I explained that I was joining my husband, provided the room number and documentation and was handed a key card with little interaction or pleasantries.

The room itself was very comfortable, pleasing decor, crisp linen and a comfortable beds. The bathroom had a glass screen to the room with a blind for privacy and separate bath and shower.

Wi-fi was complimentary but the connectivity was frustratingly sporadic for much of the time. There are options to upgrade to presumably a higher and more reliable speed for a fee.

Housekeeping was very inconsistent and every day we had to make at least one call to have something replaced or queried.
Some days the cups and teapot were not replaced, other days glasses washed but not replaced, likewise with tea, coffee and mini bar contents.
Some nights during turn down service bottled water was left, other nights not.
In a hotel of the Taj,s reputation I do not feel these shortfalls to be acceptable.

The gym was small but perfectly fine, the pool tiny and more of a lap pool with no view outside.
I cannot comment on the spa facilities as we did not use them.

I did not eat breakfast so also cannot directly comment, however whilst waiting in the lobby one morning there did seem to be an excellent selection.

We did try to have a drink at Twankey Bar one night, however were told that it was closed for a private function. There is the option of a very pleasant bar area adjacent to the main lobby.
I also did not eat at the hotel in the evening so again cannot directly comment on service or quality.

Overall its a good hotel and I enjoyed the location.

Room Tip: Depending on cost consider a room with a view of Table Mountain
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  • Stayed: January 2014, travelled as a couple
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3  Thank Anna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIPCapeTown, General Manager at Taj Cape Town, responded to this reviewResponded 9 February 2014

Dear Valued Guest
We are delighted that you enjoyed your recent stay at Taj Cape Town and we thank you for the feedback you provided us with.
We do hope to welcome you back sometime in the future.
Kind Regards
Michael Pownall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,057 - 1,063 of 1,802 reviews

Reviewed 28 January 2014

A welcome long weekend break at this excellent 5 star hotel. The location for all the sights is very good and the taxis are cheap and reliable if you don't care for the walks. That said, night walks are not recommended in the immediate area. We had booked for a luxury king with city view and balcony, and were upgraded. We queried this as when we got to the room, we were on the 4th floor, could only see the building opposite and there was no balcony. We were informed by the front desk that yes we had been upgraded to a much bigger room. Although we were happy with the room we were still a little disappointed about no balcony or view. The staff were always friendly and helpful except for checkout. First of all the concierge was not able to do the check in at the airport for us as the computer was not letting her. (She told us). The Internet access was very slow in the hotel and I noticed that she had a great deal of other pages open at the same time which may have been one of the problems. After phoning the airline (Kalula) she found out that we had been checked in and after many tries, she printed some sort of boarding passes which I knew weren't correct. On getting to check in, we had to get proper ones printed again. The checkout lady at the front desk was very abrupt as if she was robotic, however, the rest of the staff as I said were excellent and made up for the other two. One strange problem with the room was that the electric lead to the kettle was plugged in through the back of the table and drawers and into the top drawer. This was fixed and could not be removed. This meant that the drawer had to be left open and the kettle brewed in the drawer!! I may be wrong, but I don't think that clients would want to steal the electric lead to the kettle! As I said, the Internet access was very slow but useable. With all that, it was still an excellent place to stay and enjoy the sights of Cape Town.

Room Tip: Ask for one with definite city or table mountain view in the tower rooms. If you want a bigger room...
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Christine17041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIPCapeTown, General Manager at Taj Cape Town, responded to this reviewResponded 9 February 2014

Dear Valued Guest
We are delighted that you enjoyed your recent stay at Taj Cape Town and we thank you for the feedback you provided us with.
We do hope to welcome you back sometime in the future.
Kind Regards
Michael Pownall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2014

Living in India, we have stayed in a number of high-quality Taj hotels. Service and facilities are always excellent. We were therefore pleased that we could book a Taj-hotel on our recent trip to South-Africa as well. The hotel in Cape Town and its staff met our high expectations. We stayed in a Taj Club room at the second floor, with a beautiful view on the St. George's cathedral and with a small part of the Table Mountain behind it. The hotel is next to pedestrian stopping area that is nice during the day time.
Our room itself was spacious, luxurious and very quiet. We enjoyed the excellent extra service and personal attention at this floor. A Taj Club lounge, the gym and an in-door swimming pool are at the same floor.
Suggestions by the staff on Cape Town tourist trips were very usefull to us. Breakfast and dining in the hotel was good, with a nice choice of wines, and again with very attentive and friendly staff.

Stayed: January 2014, travelled as a couple
1  Thank Jos v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIPCapeTown, General Manager at Taj Cape Town, responded to this reviewResponded 9 February 2014

Dear Jos
Thank you so much for taking the time to share your experience. We will certainly convey your appreciation onto the Taj Team. We look forward to welcoming you back in the near future.
Warm regards
Michael Pownall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

We stayed two nights, after the first night we were impressed and booked for a second night a day later after traveling around the wine region.
The first night's view was good but the second night we asked for a view of Table Mounted and were not disappointed. Spectacular.
The hotel is located in the older part of town so museums and botanical garden, are all within short walking distance.
The Bombay Brasserie restaurant has some of the best Indian food we have eaten outside of India, very very good.
All staff are well trained and very professional.
Mint restaurant for breakfast has something for everybody and is included in the room price. Very good indeed in all respects.

Room Tip: Ask for a Table Mountain view and pay the premium if there is one.
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  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
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    • Service
Thank royvocking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIPCapeTown, General Manager at Taj Cape Town, responded to this reviewResponded 9 February 2014

Dear Valued Guest
Thank you so much for taking the time to share your experience. We will certainly convey your appreciation to the entire team and make a special mention to the food and beverage team. We look forward to welcoming you back in the near future.
Warm regards
Michael Pownall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

Very nice emplacement within a previous bank building in the city bowl near Long street! We had a corner room in high floor with an amazing view on Table mountain and overlooking the entire city. Breakfast at the restaurant was delicious. A true 5* star hotel.

  • Stayed: March 2013, travelled as a couple
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1  Thank Jerome K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIPCapeTown, General Manager at Taj Cape Town, responded to this reviewResponded 28 February 2014

Dear Jerome
Thank you so much for taking the time to share your experience. Your comments will be shared with my team. We hope to be able to welcome you back to Taj Cape Town in the near future.
Kind regards
Michael Pownall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2014

Hi, we stayed here for 3 Nights and 4 days in Jan 2014. Let me tell you the room (Deluxe) and the view was just awesome!. Food was also nice. They have restaurant named Bombay brassiere which serves excellent Indian food. Overall, we had a nice experience and would love to stay here again whenever we visit Capetown in near future.

Room Tip: Check for the view and take rooms on top floor (i.e 15th etc)
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  • Stayed: January 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
1  Thank Prateek55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIPCapeTown, General Manager at Taj Cape Town, responded to this reviewResponded 9 February 2014

Dear Valued Guest
Thank you so much for taking the time to share your experience. We will certainly convey your appreciation onto the Taj Team. We look forward to welcoming you back in the near future.
Warm regards
Michael Pownall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

The Taj is well located in the centre of the old city. The staff could not have been more friendly: reception, concierge, room service, and especially the breakfast staff at the Mint each morning! Our room was very comfortable. We have never had a better appointed bathroom (loved the night light under the sink). Daniel in the wine store was very helpful in selecting a bottle of wine for the room. The Bombay Brasserie served an exquisite meal and is well worth a visit if you are looking for fine dining.
We highly recommend the Taj.

  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TorontoMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIPCapeTown, General Manager at Taj Cape Town, responded to this reviewResponded 9 February 2014

Dear Valued Guest
Thank you so much for taking the time to share your experience. We will certainly convey your appreciation onto the Taj Team and make a special mention about Daniel from the Pendock Wine Gallery. . We look forward to welcoming you back in the near future.
Warm regards
Michael Pownall
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Taj Cape Town

Address: 1 Wale Street | Corner St Georges Mall, Cape Town 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Cape Town
#6 Spa Hotel in Cape Town
#15 Luxury Hotel in Cape Town
#19 Family Hotel in Cape Town
#22 Romantic Hotel in Cape Town
Price Range: £157 - £526 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Taj Cape Town 5*
Number of rooms: 176
Official Description (provided by the hotel):
The Taj Cape Town welcomes guests to the vibrant heart of the one of the world's most scenic and desirable cities, Cape Town. The hotel is a combination of rich history and elegant contemporary architectures. Originally home of the South African Reserve Bank and Temple Chambers and later the Board of Executors (BOE), it successfully combines the heritage of the old with the luxury of the new - a 100 years in history! This luxury hotel is perfectly located in the centre of historic Cape Town at the entrance of the famous pedestrian precinct, St George's Mall. It's prime location ensures a blend of fascinating history, exotic culture, soulful art, lively entertainment and delectable cuisine. - Within walking distance to most tourist attractions, monuments, museums, shopping, restaurants, markets and nightlife. Adding to this grand yet welcoming atmosphere are the two dining experiences, the Indian fine dine specialty restaurant, Bombay Brasserie and Mint, a relaxed all-day dining restaurant. Both are warm and welcoming and serve outstanding cuisine. Alongside this you'll find wonderful Champagne and tapas bar known as The Twankey Bar which is exceedingly popular with both locals and guests alike. Rooms are located in both the heritage buildings and the contemporary tower wing, but all continue to seamlessly merge history and modernity. Luxury Rooms have spectacular city or breathtaking mountain views overlooking the famous Table Mountain and the Taj Club Rooms and suites offer all the benefits of the executive Club Lounge including butler service, evening canapes, cocktails and private breakfast. One and Two Bedroom Suites are also available, perfect for the discerning traveller or for families. The award winning Jiva Grande Spa is one of its kind in Africa with unique and authentic wellness treatments and experiences. Also on offer is complimentary use of all wet areas, heated pool, and a high tech gymnasium. ... more   less 
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Also Known As:
Taj Cape Town Hotel Cape Town Central
Taj Cape Town South Africa

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