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“World Class”
5 of 5 bubbles Review of Taj Cape Town

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Taj Cape Town
Ranked #17 of 106 Hotels in Cape Town Central
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“World Class”
5 of 5 bubbles Reviewed 6 May 2014

Having spent the better part of 20 years in the hospitality industry, i have had the opportunity to stay in some great hotel. Taj Cape Town i am happy to say ranks way up there among the best i have stayed in. From check in to check out I can not find much to fault. Service, which can make or break a vacation, was outstanding, from check in to check out. Lindy at front desk in particular was great. The rooms are well appointed with everything you need. If within your budget, the suites are very much worth the added costs. As a chef by profession, F&B services are important to me and here too, flawless. The in room dining service from Ashley, along with the meal itself was the best room service i have had anywhere in the world.Housekeeping is discreet and near prefect. Two restaurants, a bar and lounge make up the F&B offerings, with plenty of other good restaurants within walking distance for variation should you require. A good breakfast is served at Mint Restaurant on the ground floor. There is valet service if you have your own car or for your guests (as i had visitors who joined me for dinner). The Bombay Brazier Indian Restaurant was a gourmands delight and would hold its own against the best in the world. Remarkable in fact. this was my first stay in a Taj property and when I return to Cape Town in the near year God willing, will be my only option. The location at the top of St George's Mall is another added bonus as it means you are in easy reach of pretty much most things of interest in the city. Pool perhaps a bit small and crowded but then again, its not resort hotel so cant hold that against the property. Thanks Taj for a memorable (for all the right reasons) stay.

Room Tip: If you can, the suites are fantastic.
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank SamirAbdallahAli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTCT, General Manager at Taj Cape Town, responded to this review, 24 May 2014
Dear Valued Guest
Thank you for sharing your experience with us. We will convey this to the entire Taj Team. We hope to welcome you back to Taj Cape Town, in the near future.
Kind regards
Michael Pownall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (419)
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English first
Haarlem, The Netherlands
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 May 2014

After a long flight it was the best place for us to rest our head. Friendly staff and just overall beautiful. The breakfast was delicious! We stayed here on our last night as well and because our flight didn't leave till midnight the next day we could stow our luggage and they gave us the opportunity to refresh before the flight at their wonderful spa on the second floor. We would love to return one day!

Room Tip: we stayed on the 15th floor with amazing views of table mountain!
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  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTCT, General Manager at Taj Cape Town, responded to this review, 24 May 2014
Dear Fiona
Thank you so much for taking the time to share your experience. We will convey this to the entire team. We look forward to welcoming you back to Taj Cape Town in the near future.
Kind regards
Michael Pownall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level Contributor
120 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 2 May 2014

I picked the Taj in the hope of receiving the service only found in the Indian / Asian top end hotels and I was not disappointed. From beginning to end, the service was unfailing from all staff but in particular Themba, the concierge. Your needs were anticipated but not overbearingly so.

The Taj uses an old bank building as the core, which provides for a grand lobby and public rooms. There are a number of compromises, however, that in my view reduce the rating.

First and most important, there is no garden, rooftop terrace or any pleasant outdoor seating. The few chairs in an unattractive side road are nothing to write home about. Second, the gym is small and not well equipped and the indoor pool is a longish lap pool that fits exactly one person doing laps. The small pool area feels dark and cavernous. Third, their contemporary restaurant the Mint is more reminiscent of your local Travel lodge eatery, nothing says Taj here and I avoided it.

Bedrooms are spacious and well appointed, including a desk and a beautiful bathroom, that, bizarrely, has a huge window to the main room so you get a good view of what's going on in the toilet. Better use the blinds here. Taj's own brand toiletries are some of the best in the business, room service, fast, efficient and of very good quality.

The hourly free shuttle service to the docks and Table Mountain is very convenient. However, the immediate vicinity of the company gardens and Long Street feel unsafe and have sadly been given over to beggars and crack dealers, positively seedy at night.

Food in the Indian restaurant (Bombay Brasserie) is excellent and the service very attentive but the breakfast needs improving: many hot food items, including crispy bacon, are kept hot under steam and turn into rubber quickly. Bread and bakery is very disappointing as you only get basic toast bread and some form of homemade sweetbread. A visit to the Bavarian Bakery at V&A
http://www.royalbavarianbakery.com/en/waterfront.php gives an idea of the high quality bakeries in Capetown.

Overall, an excellent hotel if you need to stay in the centre but as a tourist I'd recommend Camps Bay as the beaches, mountain views and safety issues make this area so much more attractive.

Stayed April 2014, travelled on business
Helpful?
1 Thank ManchesterRay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTCT, General Manager at Taj Cape Town, responded to this review, 24 May 2014
Dear Valued Guest
Thank you so much for taking the time to share your experience. We will convey this to the entire team. We look forward to welcoming you back to Taj Cape Town in the near future.
Kind regards
Michael Pownall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
1 review
5 of 5 bubbles Reviewed 2 May 2014

We arrived at the Taj Cape Town on 27 April 2014 and we depart this evening 2 May 2014. My family and I have travelled extensively around the world and we can say with great confidence that the Taj Cape Town equals if not exceeds every Hotel, in luxury, scenery and guest satisfaction. From the moment that we arrived in Cape Town Airport our transfer to the Hotel was waiting for us and the luxury experience began. The driver was friendly and personable and instantly made us feel at ease and welcome. Upon arrival at the hotel it was clear that the driver was not alone in his attitude and that the entire staff were welcoming and helpful to the extreme! Following a conducted tour of the hotel and after a slight confusion in which room we had (which was rectified very quickly and efficiently) we stepped into the Hastens Suite 2 bed room on the 14th floor. The room is exquisite and we would recommend it to anyone who requires more than one bedroom. The view of Table Mountain and the surrounding city is unobstructed and to our eyes unparalleled. (see the picture I have attached) For the entirety of our stay we have received nothing but excellent service from every member of staff that we have encountered, with nearly every staff member remembering our name and preferences whether it be our breakfast coffee or our evening drink. The Concierge and Club staff were excellent in recommending attractions, restaurants and organising tickets/ reservations for dinner. The complimentary car service was excellent and once again the driver each day was talkative and pleasant, adding to the very personal and comforting experience. Every query and concern has been dealt with in a professional and timely manner, from the Club staff sorting our room at the start of our stay to the Duty Manager arranging a late check for us this evening. We cannot express the excellent standard of service provided and would recommend this hotel to anyone who visits Cape Town and wants an exquisite experience!

Room Tip: The Mountain View Rooms are incredible - a postcard view from your bed!!!!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jnpc1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTCT, General Manager at Taj Cape Town, responded to this review, 24 May 2014
Dear Valued guest
Thank you for taking the time to share your experience. We will certainly convey your appreciation with our team.
We hope that it will not be too long before we welcome you back to Taj Cape Town.
Kind regards
Michael Pownall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

We stayed at the Taj Cape Town March 8th and March 9th, 2014.

From the moment we arrived until the time we left the property, the service and quality of product delivered was exceptional. The greeting upon arrival was prompt and well done. We were toured around the hotel to familiarize ourselves with the property. It is fantastic when this is a service provided as it allows you an opportunity to get to know your surroundings.

The room was incredible. Clean, spacious and well appointed. It was quite possibly the most luxurious hotel room that I have ever stayed in. What made the room special was the staff. Our butler's name was Talent and he went above and beyond to ensure that our stay was enjoyable. Talent was attentive and professional and made the Taj experience an exceptional one.

The food at the property was very well done. The breakfast in the morning was fresh and quick which is a positive. There was a buffet option with lots of fresh and healthy options. We had dinner at the property and it exceeded our expectations. The head chef at the property delivers a dinning experience when you dine at the hotel.

The area surrounding the hotel is full of history and is safe and quiet. I preferred the Taj to the waterfront as it was less populated. It was a short cab ride to the waterfront for dinner or exploring.

We toured Table Mountain, Robben Island, the Waterfront along with many other fantastic sites. We moved about the city freely with little concern. Cape Town is a safe and vibrant city.

If you are travelling to Cape Town, I would highly recommend the Taj Hotel. Make sure that you book a room with Butler service as it will add an incredible dimension to your travels.

Room Tip: Get a view of Table mountain, it is an incredible view every day!
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  • Stayed March 2014, travelled with friends
    • Value
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Helpful?
Thank Billtill1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIPCapeTown, General Manager at Taj Cape Town, responded to this review, 2 May 2014
Dear Valued guest
Thank you so much for taking the time to share your experience. We will certainly pass on your comments to the entire team. We hope it will not be too long before we are welcoming you back to Taj Cape Town.
Kind regards
Michael Pownall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
270 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

We are a couple ( 2 doctors from Cairo, Egypt ). we stayed in Taj cape town hotel for 4 nights in April 2014. the hotel is one of the best hotels we have "ever" stayed in. location is perfect, in the heart of the city, just across St. George Cathedral. the hotel staff " -every single one- is highly trained ", they do "All" there best to satisfy every body. the lady at the concierge was -always- so helpful. room was spacious, and bath room was kept -all the time- clean. two complementary water bottles, tea and coffee were supplied to the room every day. breakfast is of high quality, and contains -nearly- all food varieties. the hotel will arrange a complementary shuttle car to take you to the most visited attractions of Cape Town ( table mountain, and V&A waterfront). If we visited cape town in the future, we will "definitely" stay in Taj Cape Town Hotel.

Room Tip: higher floors rooms will give very good view of the surroundings.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rafa e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MIPCapeTown, General Manager at Taj Cape Town, responded to this review, 2 May 2014
Dear Valued Guest
Thank you so much for taking the time to share your experience. We will certainly pass the comments on to the entire team. We look forward to welcoming you back to Taj Cape Town in the near future.
Kind regards
Michael Pownall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
95 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed 30 April 2014

Me and my partner decided to give the Taj another go after our last experience was not so great, unfortunately we were disappointed again. With all it's splendour in decor it still does not make up for there untrained or unprofessional staff quality. Management have to look into intensive training for there staff, in order to give guest what they pay for. We left after two nights and booked in at Mandela Rhodes place where we were treated very well, service from when we arrived to when we left was more than 5 star. We come to cape town often, so Taj is off our list for good now.

Room Tip: Higher floors has better views, otherwise up to 7 th floor you look into office blocks
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank izzymohh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Taj Cape Town

Property: Taj Cape Town
Address: 1 Wale Street | corner St Georges Mall, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Cape Town Central
#6 Spa Hotel in Cape Town Central
#17 Luxury Hotel in Cape Town Central
#19 Family Hotel in Cape Town Central
#22 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Taj Cape Town 5*
Number of rooms: 176
Official Description (provided by the hotel):
The Taj Cape Town welcomes guests to the vibrant heart of the one of the world's most scenic and desirable cities, Cape Town. The hotel is a combination of rich history and elegant contemporary architectures. Originally home of the South African Reserve Bank and Temple Chambers and later the Board of Executors (BOE), it successfully combines the heritage of the old with the luxury of the new - a 100 years in history! This luxury hotel is perfectly located in the centre of historic Cape Town at the entrance of the famous pedestrian precinct, St George's Mall. It's prime location ensures a blend of fascinating history, exotic culture, soulful art, lively entertainment and delectable cuisine. - Within walking distance to most tourist attractions, monuments, museums, shopping, restaurants, markets and nightlife. Adding to this grand yet welcoming atmosphere are the two dining experiences, the Indian fine dine specialty restaurant, Bombay Brasserie and Mint, a relaxed all-day dining restaurant. Both are warm and welcoming and serve outstanding cuisine. Alongside this you'll find wonderful Champagne and tapas bar known as The Twankey Bar which is exceedingly popular with both locals and guests alike. Rooms are located in both the heritage buildings and the contemporary tower wing, but all continue to seamlessly merge history and modernity. Luxury Rooms have spectacular city or breathtaking mountain views overlooking the famous Table Mountain and the Taj Club Rooms and suites offer all the benefits of the executive Club Lounge including butler service, evening canapes, cocktails and private breakfast. One and Two Bedroom Suites are also available, perfect for the discerning traveller or for families. The award winning Jiva Grande Spa is one of its kind in Africa with unique and authentic wellness treatments and experiences. Also on offer is complimentary use of all wet areas, heated pool, and a high tech gymnasium. ... more   less 
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Also Known As:
Taj Cape Town Hotel Cape Town Central
Taj Cape Town South Africa

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