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“Definately not a relaxing "spa" experience”

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African Pride 15 On Orange Hotel
Ranked #40 of 109 Hotels in Cape Town Central
Certificate of Excellence
Cape Town
Level 5 Contributor
94 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Definately not a relaxing "spa" experience”
Reviewed 14 April 2014

I have visited the Suntra spa on about 4 occasions over the past 4 months. It is more like a salon than a spa-there is no relaxation area,the hotel pool is next to the therapy rooms and as a result there is alot of noise(definately not peaceful),also there is no sauna or steam room as one would expect at a spa(such as there sister spa at Century City-which unfortunately doesn't offer the facial treatment I wanted).The therapist was always late for my appointment and did not give me the time back. Spend your hard earned money elsewhere.

  • Stayed April 2014, travelled solo
    • Value
    • Service
Helpful?
3 Thank Lenore N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 22 April 2014
Dear Lenore N ,

Thank you for the feedback, we always learn and appreciate positive and negative feedback.
We are currently doing renovations and shortly there will be a relaxing waiting area and a Jacuzzi.
The Rooms being next to the pool is unfortunate- we do try and keep the noise level at the pool down but it is not always easy as these are the hotel guests and want to enjoy their holiday at the pool. The client can request a room that is not near the pool for more quiet time.
Sometimes we do unfortunately run late, we try for this not to be a regular thing.

Warm regards,
Caryn
Suntra Spa
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
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Durbanville, Western Cape, South Africa
Level 5 Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 April 2014

The wel-known Sunday Buffet at 15 On Orange has not disappointed. The huge variety, tasteful display and appetizing presentation make the lunch experience so much more worthe the while.

The food is contemporary, simple and clean. It sparkles with freshness and taste. From Springbok carpacio to salmon roses, each dish is an artwork in its own right. The gravalax is the best I have ever tasted outside of Norway whilst the beef fillets are tender and just well done. The lamb cutlets and kingklip portions are delicious and of just the adequate size.

The dessert table is to die for.....and to die of. I cannot highlight any of the selection on display as each portion is a magic moment in itself.

I can only strongly recommend this Sunday lunch. It is presented only on the first Sunday of each month. Some people might consider it expensive, but taking in consideration that bottomless Method Cap Classique (sparkling wine) is included in the price, you will realise that a similar experience elsewhere would most probably cost you more.

PS: Do not forget to have some of the fresh oysters on offer.......

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Douw W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 15 April 2014
Dear Douw W,

What an amazing review and your title say's it all about our Sunday lunch buffet!!

I am thrilled that this Sunday lunch is a favourite in Cape Town and we look forward to your return to the next one.

Kind regards
Douglas Allen
General Manager
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Johannesburg, South Africa
Level 5 Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 April 2014

We stayed here last week while attending a conference in Cape Town.
Whilst I agree with majority of the reviews - the rooms are beautiful, very modern, clean and the entire hotel just always smells good.
You get a good impression upon entering, staff were not the friendliest however.
The bathroom is simply amazing - loved the shower especially!
Our accommodation was booked through the conference owners and so maybe not the hotels fault that we were under the impression that the rate included breakfast.
We were told that breakfast was an extra R195pp.
Having stayed here twice I can't say that I'll go back - for considerably less you could stay at a 5 star wine estate in Stellenbosch.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chantelle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 16 April 2014
Dear Chantelle J,

Thank you for your review and for staying at African Pride 15 on Orange hotel.

We are so happy to hear that you had an enjoyable stay and loved our amazing bathrooms. It is disappointing to hear that you found our STAFF unfriendly, as we pride ourselves in our STAFFing Philosophy and this area of concern will definitely be addressed with our TEAM.

We hope to have the privilege of welcoming you back soon to our centrally located Cape Town hotel!

Kind Regards
Douglas Allen
General Manager
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New York City, New York
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 April 2014 via mobile

We got the deluxe room with the mountain view, and it was well worth it. The device and staff and accommodations were all great. This is probably one of the betteir value stays I've had in a downtown core area in a long time. I highly recommend it, but shop around on rates, they varied widely for the same room/dates.

Helpful?
Thank jgmoore79
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 7 April 2014
Dear jgmoore79,

Thank you for your review and for staying at African Pride 15 on Orange hotel.

Your comments are much appreciated, and we hope to have the privilege of welcoming you to our hotel again soon.

Kind regards
Douglas Allen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
San Bruno, California
Level 6 Contributor
128 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 8 March 2014

We had a four-night stay here through our tour with Friendly Planet. We thoroughly enjoyed every day there. The room had a spectacular view of Table Mountain. The breakfast buffet was nicely presented and had something for everyone's taste. After a slight misunderstanding in the dining room, a special thanks to Rachel Davis, assistant F&B manager, who sent us a note. The only downside to this hotel is the location is a bit far from the Wharf. It's a 40 minute walk.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank claudia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 10 March 2014
Dear claudia ,

Thank you for your words of appreciation on Tripadvisor. We are delighted to receive your compliments and we will certainly congratulate Rachel for going the extra mile.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

We look forward to welcoming you back to African Pride 15 on Orange hotel and to hearing from you again!

Kind regards
Douglas Allen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 March 2014

When going on holiday locally or internationally you always ask yourself one question: Is the hotel centrally located. If it is, you’ll want to know if it will fulfil all your other requirements as well.

The African Pride 15 on Orange Hotel will do just that. It is the preferred choice for discerning, well-travelled connoisseurs and is set in the upmarket suburb of Gardens at the foot of Table Mountain.

This ideal location means that guests are near the South African National Gallery, Planetarium and Company Gardens as well as superb golf courses, world-class shopping destinations and the Long Street Baths.

This hotel combines sensual sophistication with exquisite haute couture design features and a renowned first-class staffing philosophy.

So not only does it tick the box for location but all of the other boxes too when searching for accommodation, whether for leisure or business.

Facilities at 15 on Orange include a rooftop swimming pool, fully equipped gym, bar, restaurant, coffee shop, conference and business centre lounge, and a spa. For a quiet day in, there is also a full cinema room which is equipped with a quality sound system, big-screen TV and good movies to choose from.

Advanced, luxury conferencing

It’s an ideal setting for executive meetings and conferences with five boardrooms, four meeting rooms and a spacious conference room capable of accommodating up to 200 delegates. All venues are fully air-conditioned and suffused with natural light. The technology is state-of-the-art and the banqueting staff will cater to your every whim.

Luxury rooms

No detail is spared to ensure optimum comfort and luxury in the spacious suites. Prestigious bespoke furnishings are complemented by the cool dappled tones of the walls and the warm plus carpet. Sandblasted glass doors lead into an opulent en-suite bathroom.

A visit to 15 on Orange is an experience you’ll never forget – the skilled staff are always available to cater to your every need and to ensure that your stay is as memorable as possible.

For more information and reservations visit:

www.africanpridehotels.com or call +27 (21) 469 8000 or email reservations@15onorangehotel.com

Room Tip: Rooms with Table Mountain view is the best.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ashley_VDM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 6 March 2014
Dear Ashley_VDM

Thank you for your detailed review and for staying at African Pride 15 on Orange hotel.

“Ultimate luxury” is definitely a great way to describe the look and feel of the hotel. We aim to provide the best GUEST service and it is wonderful to know that this is being achieved. I will commend the TEAM for their ongoing search for excellence.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward to welcoming you back to our hotel!

Kind regards
Douglas Allen
General Manager
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chicago
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 26 February 2014

I would give this hotel 4.5 stars if that was an option. Stayed here for four nights as part of a Friendly Planet tour of Cape Town. Fantastic breakfast with lots of hot and cold options. Used room service twice and service was fast. Very comfortable bed and a great shower. Excellent service by their in house driver Greg, who drove us to wine country.

There were two negatives. One was the slow service of the laundry staff, who kept saying my clothes would be delivered when they were not. Also our phones kept getting blocked so we could not make local calls. When we finally did, the calls were very expensive.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sethness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 28 February 2014
Dear sethness,

Thank you for providing us with your feedback. I am delighted to hear you enjoyed the breakfast and our very comfortable bed.

I would like to apologise for the slow service you experienced with our housekeeping and the problems with making telephone calls from your room. We will address the issue immediately to ensure our GUESTS receive only the best service at all times.

I hope we will have the opportunity to welcome you back in the near future and that we can make up for the shortcomings of this stay.

Kind regards,

Douglas Allen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about African Pride 15 On Orange Hotel

Property: African Pride 15 On Orange Hotel
Address: Corner of Grey's Pass & Orange Street | Gardens, Cape Town Central 8000, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Cape Town Central
#18 Spa Hotel in Cape Town Central
#23 Family Hotel in Cape Town Central
#24 Romantic Hotel in Cape Town Central
#37 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:5 star — African Pride 15 On Orange Hotel 5*
Number of rooms: 135
Official Description (provided by the hotel):
African Pride 15 on Orange Hotel, Cape Town's icon of style, is set in the upmarket suburb of Gardens at the foot of Table Mountain. African Pride 15 on Orange Hotel offers an experience of sensual sophistication and style, combining distinctive architecture and exquisite luxury with the renowned first-class service of African Pride Hotels. This ideal location on the fringe of Cape Town's vibrant city centre ensures that GUESTS are within walking distance of the National Museum and the Planetarium. Get some fresh air - feel free to take a leisurely stroll through the nearby Company Gardens and embrace the green jewel in the heart of the metropolis. Welcome the holiday shopping bug and visit the selection of exclusive in-house retailer outlets while the world-class shopping paradise of the Victoria and Alfred Waterfront is merely minutes away. If time out is in order, enjoy a cup of tea or a fine whiskey in the eclectic Judges Lounge, where we pay homage to Cape Town’s auspicious legal fraternity. Whether staying indoors or setting out to explore the cape – African Pride 15 on Orange offers GUESTS the perfect luxury destination for business, pleasure or a bit of both. ... more   less 
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Also Known As:
African Pride 15 On Orange Hotel Cape Town, South Africa

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