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“Interesting Decor, Average Service”

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African Pride 15 On Orange Hotel
Ranked #38 of 109 Hotels in Cape Town Central
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
276 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Interesting Decor, Average Service”
Reviewed 9 June 2014

The rooms are spacious and beautifully decorated. I stayed in a suite which had a lounge and a massive bathroom. Why they would offer instant coffee in fussy sachets in a room this opulent, I don't know. What does a Nespresso machine cost versus two flat screen TVs and an L-shaped couch? Breakfast was good and the buffet dinner was ok. The hotel has many levels which are a bit confusing and the service is certainly not 5-star. We were met downstairs by a concierge who seemingly knew nothing about the hotel's valet service. The conference facilities are decent but also tucked away in a corner of the hotel. The whole thing feels a bit disjointed and compartmentalised.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T-Africa2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 12 June 2014
Dear T-Africa2000,

Thank you for taking the time to share your experience with us on Tripadvisor. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities.
Please accept my sincere apologies for the discomfort and inconvenience that you experienced during your visit to African Pride15 on Orange hotel.
GUEST feedback is imperative for us to ensure that our GUESTS’ expectations are being met and exceeded.
Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.

Kind regards
Douglas Allen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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662 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
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English first
cape town
Level Contributor
36 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 June 2014

The staff makes the hotel.Yes, the rooms are spacious and lovely BUT without the smiles,helpfullness and courtesy of ALL staff it will just be another fancy hotel(I mean it in a very nice way) ! Serious, from the front desk to the concierge,you are an asset to this hotel.Thanks you guys and dolls..you made us feel so special.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank Hermann21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 2 June 2014
Dear Hermann21,

What a fantastic review and we appreciate the time that you have taken to provide us with valuable feedback.We are delighted to receive your compliments about the STAFF and we will certainly congratulate the TEAM for their exemplary service.

Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you to our hotel again soon.

Kind regards
Douglas Allen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 May 2014

This hotel is well situation for access to most of Cape Town's attractions, so definitely scores points for location. I loved the quirky decor, with a gold bench in the lifts and various other unusual items. Given this, it was a pity that the walkway from the underground parking to enter the hotel is so dismal, I got a bad first impression followed by a good next impression.

My meal was well presented but not the most tasty

Stayed May 2014, travelled on business
Helpful?
Thank Kathryn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 30 May 2014
Dear Kathryn S ,

Thank you for your review and for staying at African Pride 15 on Orange hotel.

“Great decor” is definitely a great way to describe the interior of the hotel. I am glad that our location right in the city was beneficial to your stay in Cape Town.

We look forward to welcoming you back during your next visit.

Kind regards
Douglas Allen
General Manager
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A TripAdvisor Member
Reviewed 14 May 2014

Truly loved this Hotel. Centrally located and easy to walk to main attactions in town.
Funky and luxurious and up to five star standard. Service by staff was friendly and warm. They went out of their way a few times in service which was not expected. Rooms are big and very clean. Well appointed and clean. Would stay here again definitely, but would try a few other places in town for breakfast just to break it up.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 28 May 2014
Dear AbroadAussie,

What a fantastic review and we appreciate the time that you have taken to provide us with valuable feedback.

The STAFF are committed to providing the best GUEST service and your feedback affirms their efforts, which I will definitely pass on to them.

I look forward to welcoming you back on your next visit to Cape Town!

Kind regards,

Douglas Allen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg
Level Contributor
145 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 13 May 2014

I stayed on 15 on Orange in March 2014 and last year in April 2013. The Boutique hotel is luxurious, spacious and perfectly positioned to get into the city. A perfect space to hide away for a weekend get-away. T.

  • Stayed March 2014, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank VanessaPerumal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 26 May 2014
Dear VanessaPerumal,

Thank you for all of your positive words about your recent stay. It was our pleasure to accommodate you again, and your interest and loyalty are truly invaluable to us.

We look forward to welcoming you to African 15 on Orange Hotel again soon.

Kind regards,

Douglas Allen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
massachusetts
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 May 2014

This hotel was outstanding!! It was def a 5 star hotel with such beautiful decor. The breakfast served was delicious and it offered everything and tons of healthy choices. Our view was absolutely magnificent with Tabletop Mountain right outside our large ceiling to floor windows!! The staff was very accommodating and very friendly. We were certainly treated like royalty during our stay. My only complaint was when we needed to use an atm machine and we were told there was an atm at the gas station up the road on the right. We went there and got our credit card stolen from a scammer who pretended to assist us. We did inform the staff at the African Pride and they thanked us for letting them know and they will never send anyone to that atm at the gas station. There is an atm up the road on the left in the supermarket if one is needed.

Room Tip: Ask for a room with a view of Tabletop mountain
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank sueda5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 27 May 2014
Dear sueda5,

What a fantastic review and we appreciate the time that you have taken to provide us with valuable feedback. We are delighted to receive your compliments about the STAFF and we will certainly congratulate the TEAM for their exemplary service. It is very upsetting to hear about your incident at the atm and we will definitely make sure to not send any other GUEST's there.

Your comments are therefore much appreciated, and we hope to have the privilege of welcoming you back to African Pride 15 on Orange hotel again soon.

Kind regards,

Douglas Allen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 10 May 2014

This is a really smart new hotel, well located for Long Street / Kloof Street. The rooms are spacious (we went for the larger rooms), with a huge, well-appointed, bathroom. We managed to find a good rate, through Agoda, at well under half the full price, so got a very good deal. Breakfast is expensive, so best to go to Knead or Arnold's on Kloof. Very comfy bed.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rich-e-Mental
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasAllen, General Manager at African Pride 15 On Orange Hotel, responded to this review, 26 May 2014
Dear Rich-e-Mental,

Thank you for the ‘5 out of 5’ score on TripAdvisor. I am delighted to hear that you were so comfy in our spacious rooms and our location was beneficial for your stay in Cape town.

It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us.

We look forward to welcoming you back to our hotel again soon.

Kind regards,

Douglas Allen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about African Pride 15 On Orange Hotel

Property: African Pride 15 On Orange Hotel
Address: Corner of Grey's Pass & Orange Street | Gardens, Cape Town Central 8000, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Cape Town Central
#18 Spa Hotel in Cape Town Central
#23 Family Hotel in Cape Town Central
#24 Romantic Hotel in Cape Town Central
#36 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:5 star — African Pride 15 On Orange Hotel 5*
Number of rooms: 135
Official Description (provided by the hotel):
African Pride 15 on Orange Hotel, Cape Town's icon of style, is set in the upmarket suburb of Gardens at the foot of Table Mountain. African Pride 15 on Orange Hotel offers an experience of sensual sophistication and style, combining distinctive architecture and exquisite luxury with the renowned first-class service of African Pride Hotels. This ideal location on the fringe of Cape Town's vibrant city centre ensures that GUESTS are within walking distance of the National Museum and the Planetarium. Get some fresh air - feel free to take a leisurely stroll through the nearby Company Gardens and embrace the green jewel in the heart of the metropolis. Welcome the holiday shopping bug and visit the selection of exclusive in-house retailer outlets while the world-class shopping paradise of the Victoria and Alfred Waterfront is merely minutes away. If time out is in order, enjoy a cup of tea or a fine whiskey in the eclectic Judges Lounge, where we pay homage to Cape Town’s auspicious legal fraternity. Whether staying indoors or setting out to explore the cape – African Pride 15 on Orange offers GUESTS the perfect luxury destination for business, pleasure or a bit of both. ... more   less 
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Also Known As:
African Pride 15 On Orange Hotel Cape Town, South Africa

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