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Pepperclub Hotel & Spa
Ranked #47 of 106 Hotels in Cape Town Central
Chelmsford, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“We stayed there”
5 of 5 bubbles Reviewed 5 October 2013

We checked in on the 23 of September and not being new to Cape Town we had a great view ( not facing table mountain ) shame , apart from that the noise was ok until it came towards the weekend it's fine but it is noises but what would you expect being on long street , hotel staff excellent could not ask for any thing else we really was helped in every way and really enjoyed there good chat ......

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bigd P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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852 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (248)
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English first
Johannesburg, Gauteng, South Africa
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 3 October 2013

Stayed at Pepper Club and used the conference facilities for business. What struck me was the exceptional service. Every request was attended to promptly and efficiently. Rooms were comfortable. Some minor maintenance needed but all in all a very pleasant experience.

  • Stayed October 2013, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 29 September 2013

stayed at this 5 star hotel right in the heart of cape town for 11 weeks during January to April 2013, hotel is lovely, most of the staff are friendly but be aware, always use the safe as if you leave anything out it will be stolen, I had a watch stolen in the second week of my stay and it took the hotel 9 weeks to resolve. The hotel is right off Long Street which can be very noisy going on till 4 o'clock in the morning and the hotel has no double glazing, also as Cape-Town is also know as the windy city the windows rattle big style which along with the noise from Long Street is not conducive to a good nights sleep.
FOOD- the restaurant is called Sinatra's and has some pictures and old LP'S on the wall but do not ask them to play any of old blue eyes music as they do not have any, I was there for 11 weeks and the menu never changed, choice of 3 starters, a soup, choice of 5 mains and 3 deserts, very limited, had to go out some evenings to get a bit of variety. a good hotel overall but would only give it 3.5 stars max as needs a good bit of upgrading before it would get 5 stars from me.

Room Tip: high floors facing table mountain offer fantastic views but get the noise from long street,
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jamwhit57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pepper_Club_PR, General Manager at Pepperclub Hotel & Spa, responded to this review, 4 October 2013
Dear James,

I am terribly sorry to hear of the incident regarding your watch and your experience at the Pepperclub hotel and Spa.

As the newly appointed General Manager, I would appreciate it if you could please send me an email – gm@pepperclub.co.za – with your contact details as I would personally like to contact you to further discuss this matter with you.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durbanville, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 September 2013

I just want to thank you for the excellent service what I got from Devonika at the Spa. It is my 7 year wedding anniversary and the spa was fully booked and she phoned all the spa's around in the area and made a booking at other spa for our couple massage. Thanks for the excellent service - keep it up.

Room Tip: I will inform you on Monday - must still go this weekend
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Stayed September 2013, travelled as a couple
Helpful?
2 Thank Johanita O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review, 30 September 2013
Thank you for the feedback on the excellent service you received from Devonica, the Spa Manager at Cayenne Spa.

Congratulations on your 7th Wedding Anniversary. We trust you had a lovely celebration.

We look forward to welcoming you back, hopefully in the near future, to experience the treatments Cayenne Spa has to offer.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hadleigh, Essex
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed 23 September 2013

First impressions on arrival at the Pepper Club Hotel and Spa were good as the hotel is smart-looking as are all of the staff looking after the lobby area. Check-in was swift and we were guided to our room on the 8th floor equally as promptly.

Sadly, though, this was the height of the service and the hotel failed to match our expectations with a huge amount of noise from Long Street over the course of two nights. This was highlighted to the staff who, rather than offer another room straightaway (this only happened just before our departure by which time there was little point in incurring the upheaval!), insisted that the weekends are the worse time and that the noise would be less from then onwards. Though this was true to an extent, Long Street is always a hive of activity (it is the centre of the backpacker area) and we were disturbed at times.

The room was a decent size but, rather strangely, incorporated a kitchenette with a microwave oven, a cooker, fridge etc. The strangest aspect of this was that the area was otherwise not equipped- no crockery, no cutlery.... A pointless waste of space really.

Housekeeping at the Pepper Club was erratic. Bedding wasn't always changed at times when it was necessary, towels were taken away but not always replenished, teabags weren't restocked and toiletries weren't supplied daily. The room wasn't, however, dirty and dust couldn't be found.

We ordered breakfast in our room one day (we couldn't have done so again if we'd wished to as no "order" card was left for further breakfasts!) The one order involved four phone calls to the room and no less than three visits. Oh dear!

The concierge was always helpful and it was a handy service for the hotel to offer their shuttle minibus to the V&A Waterfront as walking there is a fair old distance!

If I return to Cape Town in the future, staying at the Pepper Club will not be on the cards.

Room Tip: Don't accept a room overlooking Long Street, especially at weekends. You'll regret it if you...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shaz-and-Baz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castlebar, Ireland
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 21 September 2013

Stayed in the Pepper Club for 3 nights in september and had a great stay. the hotel was clean, modern and the staff were friendly and helpful. they provide a shuttle bus to the v&a waterfront and to their property (which is currently being renovated) in Camps bay. We were celebrating our wedding anniversary and the staff provided champagne and chocolate strawberries which was a lovely treat. would definately recommend to other travellers and the hotel is right beside long street which has plenty of bars and places to eat.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pmcd83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review, 23 September 2013
Congratulations on your Wedding Anniversary and thank you for reviewing the Pepperclub Hotel and Spa on TripAdvisor. Your feedback is greatly appreciated.

We are pleased to note that you had an enjoyable stay at our establishment and that we were able to assist with making your Wedding Anniversary memorable.

We look forward to welcoming you back to the hotel, hopefully in the near future.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 20 September 2013

We stayed for two nights over a weekend (unfortunately). Noise is a huge problem, and for a 5 star hotel, more needs to be done to reduce the levels experienced by guests. I've stayed in hotels next to busy airports and in major cities and have never experienced this level of noise and sleep deprivation.

I have also read some similar reviews, where your hotel has replied saying that the noise is out of your control, rubbish! Invest in better noise reducing windows etc.

The food is nice, but extremely expensive. The menu is also very limited.

The wifi was also intermittent in the room and extremely slow-I eventually gave up.

This is not a hotel that deserves to be 5 star, not will I be back, let alone recommend to anyone else.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MCFC87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pepperclub Hotel & Spa

Property: Pepperclub Hotel & Spa
Address: Cnr Loop and Pepper Street, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Cape Town Central
#39 Business Hotel in Cape Town Central
#42 Luxury Hotel in Cape Town Central
#48 Family Hotel in Cape Town Central
#50 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Pepperclub Hotel & Spa 5*
Number of rooms: 195
Official Description (provided by the hotel):
Bound by Loop, Long, Pepper and Bloem Street, Pepperclub Hotel & Spa is situated in the heart of bustling Cape Town and at the foot of renowned Table Mountain and Lions Head. The hotel not only offers the ideal location, but also five star comfort and personalised service to suit the needs of both leisure and business travellers. Inspired by New York's chic interiors, the hotel consists of 210 generously appointed suites, all of which include spectacular views of Cape Town. Facilities at the hotel include, among others, the intimate Odeon cinema, a fully-equipped gymnasium and a swimming pool with panoramic views. Cayenne Spa, tucked away on the 8th floor of the hotel, offers sanctuary for guests with its modern aura and eclectic menu of modern treatments. Located on the ground floor is Pepperclub's exclusive Paparazzi Bar & Lounge and in-house restaurant, Sinatra's, which combines a stylish and modern setting with a menu inspired by European continental cuisine. The hotel also offers guests scheduled complimentary shuttles to the V&A Waterfront and Camps Bay, home to one of South Africa's most beautiful and picturesque beachfronts. It is here that you will also find our beach club facilities. Hotel guests will have exclusive VIP access to the beach club's showers, private lockers and changing and restroom facilities. ... more   less 
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Also Known As:
Pepper Club Luxury Hotel Cape Town Central
Pepper Club Luxury Hotel And Spa
Pepperclub Hotel & Spa Cape Town, South Africa

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