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“Nice one”

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Hilton Cape Town City Centre
Ranked #41 of 109 Hotels in Cape Town Central
Certificate of Excellence
TLV
Level Contributor
78 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Nice one”
Reviewed 18 September 2011

Been there twice in the past month.
The rooms are modern and roomy (though it appears that the "inner" rooms are more spacious than "outer" rooms even though they are exactly the same rate).
Friendly staff.
Breakfast was just OK, not too much of selection though. But they just opened, so i hope for improvment.
WIFI was fast, but in my first stay it was down for a couple of nights due to "ISP malfunction in the entire area".....
All in all, I'd definetely return to the hilton cape town.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank grooveTlv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTCCHI, General Manager at Hilton Cape Town City Centre, responded to this review, 23 September 2011
Thank you very much for taking the time to comment on our hotel and your recent stay with us.

We are very happy that you enjoyed our facilities and services and hope to welcome you back very soon to the Hilton Cape Town City Centre Hotel.

Yours sincerely,
Andreas Bossard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (208)
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USA
Level Contributor
88 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 17 September 2011

The Hilton Cape Town is conveniently situated in the heart of downtown Cape Town, close to everything. After staying there for a week, I can say that the customer service and willingness to make the guest happy was as good as you will find. Despite an issue with cleanliness of the room, I give it 4 circles. Here's why...

Pros:
-great location: a few blocks from tourist sites and Long Street with nightlife and restaurants; short taxi ride to the Waterfront and Table Mountain
-great customer service: all employees were genuinely interested in ensuring guests had a great stay
-free valet car: will take you anywhere and pick you up within 5km for free
-Dollar/Thrifty car rental on site: employees here were also the most friendly and helpful
-the concierge was so helpful in arranging transportation and booking tours
-restaurant food was good
-room was new and modern: bed was typical comfortable hilton bed; bathroom had separate tub and shower

Cons:
-the room wasn't so clean: we found random hairs not belonging to us on the white bed comforter and on the floor of the bathroom. We switched rooms for an unrelated reason and the same was true of the second room. Normally this would be enough for me to give a hotel just 1 or 2 circles, but the outstanding customer service really did leave a great impression.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank travelingfool1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTCCHI, General Manager at Hilton Cape Town City Centre, responded to this review, 23 September 2011
Thank you very much for taking the time to comment on our hotel and your recent stay.

We appreciate your comments about our staff’s willingness to make your stay as pleasant as possible and will ensure that we inform all accordingly.

We apologise for the shortcomings of the housekeeping cleanliness experienced during your stay – and assure you that it has been taken up with the necessary department and people responsible for this. We assure you that every effort will be made to correct these problems through training and better supervision.

The complimentary shuttle bus to the Waterfront and free wireless internet are well appreciated by all our guest.

We are very happy that you enjoyed our facilities and services and hope to welcome you back to the Hilton Cape Town City Centre Hotel.

Yours sincerely,
Andreas Bossard
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 September 2011

Stayed here for two nights whilst my husband on business trip. Room modern and beautiful. The breakfast served is lovely with attentive personal service. Great central location in Cape Town. The decor in the hotel is very different and luxurious.

Room Tip: Ask for mountain facing - beautiful views!
See more room tips
  • Stayed June 2011, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank lsjJohannesburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTCCHI, General Manager at Hilton Cape Town City Centre, responded to this review, 22 September 2011
Thank you very much for taking the time to comment on our hotel.

We are very happy that you enjoyed our facilities and services and hope to see you soon again in the Hilton Cape Town City Centre Hotel.

Yours sincerely,
Andreas Bossard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
148 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 12 September 2011

Not the normal Hilton - refreshingly different, modern decor and very well put together. The rooms are very nicely put together.
The service is the sound and pleasant 'norm' for Hiltons with a similarly large choice for breakfast.
It is in a good position with great views of the Table mountain , 5 mins by car to both Victoria & Albert front plus city restaurants.
Pool and fitness centre are small - meant for the summer.

Room Tip: Ask for a table Mountain view roomwhich is higher up to reduce road noise etc.
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  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTCCHI, General Manager at Hilton Cape Town City Centre, responded to this review, 23 September 2011
Thank you very much for taking the time to comment on our hotel and your recent stay.

We are very happy that you enjoyed our facilities and services and hope to see you soon again in the Hilton Cape Town City Centre Hotel.

Yours sincerely,

Andreas Bossard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 September 2011

Stayed at the hotel at the end of august with friends. The rooms are modern yet plush, with large bathrooms. The hotel gym is small but good for the size of the hotel, and all of the machines- like everything in the hotel are brand new. It wasn't quite warm enough when I was there, but the pool area looks really nice- beds, day beds, bar etc....I've been to capetown a lot, and there really aren't many hotel options in such a good location that have pools at all! We had club level rooms that gave us access to the lounge- happy hour in the evening for free drinks and snacks, soft drinks during the day too.... Breakfast in the hotel was a really good selection- hots cooked to order, and good fruit, yogurt, pastries etc...
Highly recommended.

  • Stayed August 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank katie-likes-holidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTCCHI, General Manager at Hilton Cape Town City Centre, responded to this review, 22 September 2011
Thank you for talking the time to comment on our hotel and your recent stay with us.

We are glad to read that you enjoyed your stay in our hotel located in the Bo-Kaap area. The complimentary shuttle bus to the Waterfront and free wireless internet are well appreciated by all our guest.

We hope to welcome you back to the hotel very soon.

Yours sincerely

Andreas Bossard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 September 2011

Hilton cape town is located in the historic bokaap area around 15-20 min walk from the V&A. The service is top quality as can be expected from a Hilton hotel. The room is very nice and comfortable and has a view of the table mountain and lions head. The hotel also offers complimentary shuttle on the hour to the V&A waterfront. This service is very convenient. The hotel also offers complimentary wireless internet at the room. This was a welcome addition. We really enjoyed our stay here and will surely come back next time when we are at cape town.

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Karthiksrinivasan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
94 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 30 August 2011

I was for one night at the Hilton Hotel Cape Town City Center, and my stay here was very average!!

Starting from the reception , when I arrived, there were only one person very busy ( it seems to be!!), and not very pro-active and positive . I am not English mother tongue, but I really understand English, but I had some difficulties also in anderstanding what he said.

Room was average, not bad but nothing of special, while shower and bathroom was nice.

Position , in my opinion is not the best, far from the waterfront and not in the best part of the City Center ( in BooKap - nice place but not the real center).

During my stay I had other contacts with reception, but all the answear was very limited, not totally correct and it seems taht they were very bored!!

In my opinon there were better hotel to stay in cape Town

  • Stayed August 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank shoalebay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CPTCCHI, General Manager at Hilton Cape Town City Centre, responded to this review, 22 September 2011
Thank you for taking the time to comment on our hotel and stay with us.

We apologise for the shortcomings at our reception and rest assured that the problems will be addressed through additional training and counselling of the team members involved.

We are located in the historic Bo-Kaap area which is a short walk from the city centre and we offer a complimentary shuttle service to the Waterfront.

We look forward to welcoming you back to the Hilton Cape Town City Centre Hotel.

Yours sincerely

Andreas Bossard
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cape Town City Centre

Property: Hilton Cape Town City Centre
Address: 126 Buitengracht Street, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > Schotsche Kloof
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Cape Town Central
#36 Family Hotel in Cape Town Central
#38 Luxury Hotel in Cape Town Central
#40 Romantic Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Cape Town City Centre 5*
Number of rooms: 136
Official Description (provided by the hotel):
Located in the heart of South Africa's second largest city at the foot of Table Mountain, the Hilton Cape Town City Centre hotel is only 20 minutes from Cape Town Airport and is close to many shops and businesses, the wine district, a variety of beaches and the National Parliament. All of the modern Guest Rooms at this Cape Town hotel boast large windows, 32-inch LCD TVs and complimentary wireless internet access. Upgrade to an Executive Room for stunning views of Table Mountain or the city and access to the Executive Lounge, with complimentary breakfast, canapés and drinks. Hold a conference for up to 120 guests in one of 6 meeting rooms or 2 board rooms, which offer the very latest in audio/visual technology and ensure your event is a success with our business center. Indulge in an all-day dining experience in the elegant Mezbaan restaurants(Halaal certified by ICSA) and sip cocktails and relax with a fragrant shisha pipe in the exotic Signal Hill Terrace Lounge and Restaurant. Work out in our Fitness Center or soak up the glorious South African sunshine and stunning views of the Bo-Kaap and Table Mountain in the outdoor swimming pool. ... more   less 
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Also Known As:
Hilton Cape Town City Centre Hotel Cape Town Central
Hilton Cape Town City Centre South Africa

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