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“Not a hotel for a good night's sleep”

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Hilton Cape Town City Centre
Ranked #43 of 110 Hotels in Cape Town Central
Certificate of Excellence
Reviewed 5 February 2014

If you are looking for a quiet sleep do not stay at the Hilton Hotel in Cape Town. On the other hand if you like to be woken up at 5:20 a.m. on a Sunday morning with no warning by a marching band playing very loud music on their instruments, this is the hotel for you! Other comments, you can wait a while for lifts/elevators as there are only two small ones, and the gym is very compact and limiting, but there is a nice small outdoor pool and deck. If you are a rugby fan, you might have to go outside the hotel to watch games on tv as their SuperSport 1 channel does not appear to work all the time. In my Hilton Hotel experience, this property unfortunately ranks at the very bottom after this stay.

  • Stayed: February 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
Thank Christopher H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 1 June 2017

Dear Christopher H,

Thank you for your feedback. We are disappointed to learn about your recent experience with us, as this is not our standard level of care or service we expect our guests receive. As we continue to look for ways to further enhance our guest's overall experience, we will make sure to forward your comments to our leadership team. We hope to have the chance to welcome you back soon and Make it Right.

With my personal regards,

Marc Schumacher
General Manager
Hilton Cape Town City Centre

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,375)
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837 - 843 of 1,375 reviews

Reviewed 2 February 2014

Excellent bedroom, good facilities, food good, the front desk was very helpful, walking distance of town centre, taxis available at all times, useful for transport to the aerial cable car to Table Mountain, receptionists knowledgeable regarding trips in the local area.

  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

Simply stunning. Great location, polite and helpful staff. Highly recommended. The pool is great and the spa facilities make for a restful visit. Visits and trips are efficiently organised by Concierge. A great bar on the Mezzanine Floor, well worth a look.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 January 2014

Delightful , friendly staff. Nice bright room with imposing view of table mountain. Service and attention to every request met in a professional and friendly manner.this is an hotel I would definitely recommend .Will definitely return.

Stayed: January 2014, travelled as a couple
Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

The experience is one for the archives and the services provided were second to none. Thoroughly enjoyed my stay and i would not hesitate returning there on my next visit to Cape Town. I love exercising and i really enjoyed the 24-hour Fitness Centre, which has more than enough equipment compared to other hotels that i have been to. The service in the breakfast room was also top class and enjoyable

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Lawrence M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014

We stayed at the Hilton Hotel, City Center Capetown for 3 nights from 15 Dec 2013 with friends. We were delighted to be upgraded to a suite. It made our stay. It was delightful
We had a problem claiming our VAT back at the airport. They would not accept some of our receipts as they were hand written in ball point pen. I contacted the Hilton Hotel as I was having difficulty contacting the artist who we had purchased some paintings from.. Thafir from reception was so helpful he actually went down town to the Red Shed shopping Center and sought the artist our for me.

  • Stayed: December 2013, travelled as a couple
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Thank Bobajijic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

The Hilton Cape Town was a super experience. Excellent facilities but more importantly a helpful, courteous staff. They went out of their way to help us experience the Western Cape. I would HIGHLY recommend this property when visiting Cape Town for business or vacation.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Brian Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Cape Town City Centre

Address: 126 Buitengracht Street, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > Schotsche Kloof
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#23 Business Hotel in Cape Town Central
#39 Romantic Hotel in Cape Town Central
#40 Luxury Hotel in Cape Town Central
Price Range: £95 - £304 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Cape Town City Centre 5*
Number of rooms: 137
Official Description (provided by the hotel):
Located in the heart of South Africa's second largest city at the foot of Table Mountain, the Hilton Cape Town City Centre hotel is only 20 minutes from Cape Town Airport and is close to many shops and businesses, the wine district, a variety of beaches and the National Parliament. All of the modern Guest Rooms at this Cape Town hotel boast large windows, 32-inch LCD TVs and complimentary wireless internet access. Upgrade to an Executive Room for stunning views of Table Mountain or the city and access to the Executive Lounge, with complimentary breakfast, canapés and drinks. Hold a conference for up to 120 guests in one of 6 meeting rooms or 2 board rooms, which offer the very latest in audio/visual technology and ensure your event is a success with our business center. Indulge in an all-day dining experience in the elegant Mezbaan restaurants(Halaal certified by ICSA) and sip cocktails and relax with a fragrant shisha pipe in the exotic Signal Hill Terrace Lounge and Restaurant. Work out in our Fitness Center or soak up the glorious South African sunshine and stunning views of the Bo-Kaap and Table Mountain in the outdoor swimming pool. ... more   less 
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Also Known As:
Hilton Cape Town City Centre Hotel Cape Town Central
Hilton Cape Town City Centre South Africa

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