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“Great beds” 5 of 5 bubbles
Review of Hilton Cape Town City Centre

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Hilton Cape Town City Centre
Ranked #47 of 106 Hotels in Cape Town Central
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great beds”
5 of 5 bubbles Reviewed 13 August 2014

Stayed here a handful of times and if anything will make me go back is the bed and the chicken tikka in the restaurant . The location is central but not too hectic but is close to a number of mosques. Rates can fluctuate depending on parliament . Bed is the most comfortable ever ever and pity never had chance to spend all day in it. Restaurant is Indian and great food but the chicken tikka starter with a naan is enough. Note it does NOT serve alcohol

Room Tip: All rooms well sound proofed so no real pref
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tnick48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review, 14 August 2014
Dear Valued Guest,

Thank you for taking the time to review your recent stay at the Hilton Cape Town City Centre and share it with the rest of the travel community.

Your feedback is important to us and I am pleased to read that you had pleasant experiences at our property and enjoy our beds and Mezbaan restaurant.

Thank you for having stayed with us, my team and I look forward to welcoming you back once again.


With my personal regards,

Marc O. Schumacher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,166 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (198)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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  • Any
English first
Pretoria, South Africa
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 12 August 2014

Words cannot explain the wonderful experience that the hotel gave my wifeand I on our first anniversary the staff were fantastic they were so friendly, helpful and professional in everything they did for us the rooms were always neat and clean the food was amazing the location of the hotel was very central and made sightseeing a breeze will definitely go there again

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robertdk1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review, 14 August 2014
Dear Valued Guest,

Thank you for sharing your kind review with the rest of the TripAdvisor community.

I am delighted to learn that you and your wife had an enjoyable first anniversary at the Hilton Cape Town City Centre and were greeted with the warmth and hospitality our team members are renowned for.

I look forward to the pleasure of welcoming you back in the near future, perhaps for your second anniversary.


With my personal regards,

Marc O. Schumacher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DAR ES SALAAM, Tanzania
1 review
4 of 5 bubbles Reviewed 12 August 2014

We went there for honeymoon with my wife, it’s a place to be kind people, quality service and good south african meals. The location us ideal as you can catch any kind of transport to any part of cape town. we will go back to this hotel for our next trip to cape town

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank William Jackson N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review, 14 August 2014
Dear Valued Guest,

Thank you for your kind comments regarding your recent stay at the Hilton Cape Town City Centre.

I am very pleased to read that you and your wife enjoyed your honeymoon and had an enjoyable stay with us.

I look forward to welcoming you back on your next trip to Cape Town.


With my personal regards,

Marc O. Schumacher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 12 August 2014

Having stayed at a Hilton hotel at the start of our trip we chose this one to end our trip on a high! unfortunately it didn't live up to what we had got use to previously!
Rooms were fine, clean, bathrooms lovely and supplies fully stocked. One small issue was the air conditioning - it just wouldn't cool down, so had to open a window and sleep with the street noise outside!
We paid extra for the executive lounge - as we did at our previous hilton stay, however this lounge wasn't up to much. The food wasn't labelled, so no idea what you were picking up and therefore wastage of food! (seems silly, but again the previous hilton did label the food so kinda got use to it!)
As for weekday breakfast - they were hopefully just having a very bad day or I wouldn't bother with it again. Had to ask several different people more than one time for cutlery and coffee and no offer of the menu service which we had enjoyed at the weekend (other patrons did have the menus so it wasn't just a weekend thing)
Sorry Hilton Cape Town, but this wasn't the stay we were hoping for.

  • Stayed August 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Shanghai_Tinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review, 14 August 2014
Dear Valued Guest,

Thank you for taking the time to review your recent stay on TripAdvisor, your feedback is important to us.

I regret to read that you were not entirely satisfied with your experience and would like to take this opportunity to apologize for any inconveniences or frustrations you may have encountered during your stay.

Please be assured that incidents such as the ones mentioned are certainly not in keeping with the high standards we strive to maintain.

Your comments have been forwarded to the relevant managers who will take the necessary steps to prevent this from happening again. The Food and Beverage manager has personally contacted you in regards to the above.

Thank you for having chosen to stay with us, I hope to have the opportunity of welcoming you back in future.


With my personal regards,

Marc O. Schumacher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Covina, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

Staying at the Hilton City Centre was an awesome experience. We received great service, at a great location, and the staff was wonderful and extremely helpful, courteous and pleasant. Thanks for making our stay so enjoyable. I really couldn't have asked for more!

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Faith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review, 14 August 2014
Dear Valued Guest,

Thank you for your review on TripAdvisor regarding your recent stay at the Hilton Cape Town City Centre.

Your kind comments are much appreciated and I am delighted to read that you had a memorable experience at our property.

Our team members strive to provide each of our guests with a warm and hospitable service, and I will be proud to share this review with them.

Thank you for having chosen to stay with us, we look forward to welcoming you back in the near future.


With my personal regards,

Marc O. Schumacher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jimmyc217
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 9 August 2014

Excellent service at this centra hotel in Cape Town. Staff could not do enough to help you. Also has an excutive lounge with free drinks and breakfast free to use for most guests if book an executive room. 20 min walk from Waterfront. Rooms are also very nice and have thought on most things to make a very pleasant stay.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank jimmyc217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review, 11 August 2014
Dear Valued Guest,

Thank you for your kind review regarding your recent stay at the Hilton Cape Town City Centre, it is much appreciated.

I am delighted to read that you had a memorable experience at our property and were welcomed with the warmth and hospitality our team members pride themselves in.

I look forward to welcoming you back in the near future.


With my personal regards,

Marc O. Schumacher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandton, South Africa
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

Absolutely phenominal hotel. The service, location and value is more than good. However this hotel is mainly for business as it is situated in the City (not far from beach facilities). The rooms are huge and lost of space unlike other hotels where you are cramp in a small area.

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Mayety
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review, 4 August 2014
Dear Valued Guest,

Thank you for taking the time to review the Hilton Cape Town City Centre and sharing your positive comments with the rest of the TripAdvisor community.

Your feedback is much appreciated and I am delighted to read that you had a memorable experience at our property and enjoyed our comfortable rooms and central location.

I look forward to welcoming you back in the near future.


With my personal regards,
Marc O. Schumacher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Cape Town City Centre

Property: Hilton Cape Town City Centre
Address: 126 Buitengracht Street, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > Schotsche Kloof
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Cape Town Central
#36 Family Hotel in Cape Town Central
#40 Romantic Hotel in Cape Town Central
#44 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Cape Town City Centre 5*
Number of rooms: 136
Official Description (provided by the hotel):
Located in the heart of South Africa's second largest city at the foot of Table Mountain, the Hilton Cape Town City Centre hotel is only 20 minutes from Cape Town Airport and is close to many shops and businesses, the wine district, a variety of beaches and the National Parliament. All of the modern Guest Rooms at this Cape Town hotel boast large windows, 32-inch LCD TVs and complimentary wireless internet access. Upgrade to an Executive Room for stunning views of Table Mountain or the city and access to the Executive Lounge, with complimentary breakfast, canapés and drinks. Hold a conference for up to 120 guests in one of 6 meeting rooms or 2 board rooms, which offer the very latest in audio/visual technology and ensure your event is a success with our business center. Indulge in an all-day dining experience in the elegant Mezbaan restaurants(Halaal certified by ICSA) and sip cocktails and relax with a fragrant shisha pipe in the exotic Signal Hill Terrace Lounge and Restaurant. Work out in our Fitness Center or soak up the glorious South African sunshine and stunning views of the Bo-Kaap and Table Mountain in the outdoor swimming pool. ... more   less 
Reservation Options:
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Also Known As:
Hilton Cape Town City Centre Hotel Cape Town Central
Hilton Cape Town City Centre South Africa

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