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“Just awful.”

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Cascades on the Promenade
Ranked #31 of 109 Hotels in Cape Town Central
Certificate of Excellence
Portsmouth, United Kingdom
Level 4 Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Just awful.”
Reviewed 27 February 2007

I find some of the reviews here to be so different from my experience that I would question some of them.

Our air con did not work but it was our fault or so it seemed. The incredibly rude owner would not call out a 24 hour repair man. He said they did not have them in Cape Town - a lie. There were cracks in the walls but we were "the sort of customers who complain about anything". The manager/owner was irrational and aggressive. I asked for his assurance that he would find us another room either in his hotel or another if the air con could not be fixed. He refused.

He was sweating and had a strange look in his eye. He would not listen to or engage in a calm conversation. He gesticulated wildly and shouted and bawled at us. It was almost surreal.

He abused our travel agent when she intervened on my behalf.
This was all within the first hour of our arrival!!!
He then refused to serve our table over dinner and we were left feeling like a couple of lemons never getting served until the food was cold. The food was pretentious and second rate. The wine was the worst we had in South Africa.

We told him we wanted to leave and have our remaining nights refunded. (We had paid in advance for 5 nights). He refused.

We left anyway and found a hotel downtown.

His website says the beaches are within easy walking distance. Not true. A good thirty to forty minutes up and down a very steep hill through an area that was a bit dodgy.

The pool is described as 60 square meters. (One of the main reasons we booked). At best it is 60 square feet.

The website makes it look amazing - it is amazingly bad.

I would urge anybody not to go near the place.

  • Liked — Nothing
  • Disliked — The owner
  • Stayed February 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank Mr_D_Bowles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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383 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
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English first
Toronto, Canada
Level 4 Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 2 November 2006

We stayed here for the last couple of days of our African Honeymoon and were really looking foward to some R&R. From the website it seemed perfect and was highly recommended by our agent for honeymoon couples. We were told the villa rooms (which are least expensive) were fully booked and therefore paid the rate of a deluxe room.

When we arrived, we were quite diasppointed with the room we got. The hotel is built into the hill, and we were located at the lowest room possible, beside the main restaurant. Could see the water, but view was definitely the worst of the entire hotel being the lowest and the sunset was hidden behind trees. Though the finishings in the room were nice, there was lack of privacy on the terrace and it was extremely dark in the room. When we expressed this to the evening host (who was most pleasant), he indicated that we were last to check in and unfortunately there was nothing he could do and to check with the owners in the morning. When we noticed that our room was V4, we enquired with him to see if this was a deluxe room that we had paid for or a villa room and he indicated that it was deluxe despite it being in the villa.

The next morning we awoke to banging and scraping of chairs above us and later more noise from our bathroom window. The other villa units were above our room and the main path to the parking was beside our bathroom. Needless to say we were extremely disappointed. When I expressed this to our host in the morning at breakfast, they were accommodating to move us to a unit in the mainhouse.... once in that room, we felt very relaxed and that this is what we had expected for our stay the whole time. It had a beautiful balcony with a comfy couch and you could just relax there and enjoy the view of the water. It was unfortunate that we were put in that first room in the villa as it changed our whole experience... if booking here, I would suggest to confirm that you have a room in the mainhouse. I still wonder to this day if we paid too much for the first night.

Perks of Les Cascades - Fabulous breakfast(fresh hot croissants), beautiful accommodations, complimentary internet access, central to everything (if you have a car), good food, nice pools and fantastic view. A very nice touch was our treat from our guests congratulating us on marriage.

Minuses - There was construction next door and we were awoken early again the following weekday morning and people travelling up and down the stairs also added to the noise.

Overall the hotel itself is above average, however, given our overall experience, I would have to rate it neutral as I must say that it was not quite what we had expected.

  • Stayed October 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank Trende
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nairobi, Kenya
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 May 2006

We booked Les Cascades through an up-market UK/South African travel agent for the first hotel of our 10-day holiday. However, upon reading the reviews on Trip Advisor, we began to have second thoughts and contacted the travel agent, who re-assured us that it is one of their favourite locations in Cape Town. Given the rapport we had developed with her, we decided to take her recommendation, and have no regrets about doing so.

We arrived at Les Cascades early on a Friday afternoon, and were promptly shown into our wonderful room (and huge bathroom) in the main building, just above the dining room. Given that it was a beautiful afternoon, we decided to head straight to Table Mountain but needed to eat first. Despite the kitchen not being open, when we asked for a couple of sandwiches, which were happily and promptly provided.

Over the course of the next three days, we enjoyed fresh breakfasts (which we have become accustomed to as we are originally from Africa) al fresco, attentive and friendly service from the staff [especially William & Alan], and an overall wonderful stay. We can see this easily becoming our home-away-from-home on our future trips to Cape Town (of which we expect to be many more).

On another note, the owner, Luc, was friendly and made it a point to introduce himself to us and make sure we were well taken care of, which is the opposite of what a previous reviewer wrote. Additionally, we had no problems with theft, but that is probably because we made use of the safe in our room [unlike one of the other posters], which is common sense and practice in the developing world.

Les Cascades is excellent value for money, providing high-end luxury and service for a fair price. We will happily be recommending Les Cascades to all our friends and family who find themselves on their way to Cape Town.

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank RiteshDoshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 28 March 2006

I couldn't agree more with the post from the person in Germany.

We booked to stay in this hotel as the penultimate leg of our honeymoon. We had a most unenjoyable stay in this lovely hotel. We were made to feel most unwelcome and anything we asked of the owners was met with a note of annoyance rather than of help.

On the whole we had no problem with the staff but found the owners to be both abrasive and rude. This was obviously not just us as we witnessed other guests having heated discussions with the owners.

I would advise against staying in 'The Villa' section of this hotel if you have an aversion to the smell of cooking smoked fish (the smell never went away). I would also advise against stopping in the main lodge if you have any problems with stairs. It is a 7 flight climb from the breakfast room to the front desk.

As my wife was born in, and has visited Cape Town on a number of occasions she was disgusted that this was my introduction to South African hospitality.

I wouls advise anybody to find alternative accomodation in Cape Town as I know we would never visit the place again.

  • Stayed October 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 March 2006

Without discussion: the setting of this small hotel is very nice. But one major thing is missing: the heart and soul! Whenever you have a question or even a problem - you immediately get the feeling: don't disturb and harrass us! Our A/C didn't work - no help whatsoever for days, our shower sink was almost completely blocked - although we have repeatedly tried to get some help, forget it. We've asked numerous times to talk to the owner - in vain. He would just not give us a single chance to discuss the problems. After all, we got hold of him - his reaction was incredible....a very unprofessionel attitude, we would almost say: choleric.
Never again!!
Having a beautiful setting and some well equipped rooms is simply not enough. Rather go to 12Apostles Hotel - they have the right attitude and a breathtaking setting!

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank matzel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vienna.austria
Level 5 Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 5 March 2006

this is one of the best places we ever stayed at. the interior design is wonderful with a lot of taste. the rooms are beautifully well equipment. the service is flawless. really extraordinary is the food. the whole ambience of les cascades is just great. the owner is helpfull in every way - car rental, restaurant reservations, golf reservation.... you feel at home after 2 days. especially the room we had so huge and wonderfully decorated.
it is just perfect ! we will surely be back !

Stayed December 2005
Helpful?
3 Thank viennafilm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 26 February 2006

We stayed in Les Cascades on our honeymoon and had cash stolen from our room.

Our safe stopped working, so we locked our valuables in our suitcase, and returned to find a substantial sum gone. The following day the loose change was stolen out of our clothes pockets during breakfast.

Stunningly the manager didn't respond terribly helpfully - beyond admitting it can be a problem.

We wanted to shorten our stay as having staff going through your personal belongings really makes you feel uncomfortable.

  • Stayed February 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cascades on the Promenade

Property: Cascades on the Promenade
Address: 11 Arthurs Road | Atlantic Seaboard, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#4 On the Beach Hotel in Cape Town Central
#31 Luxury Hotel in Cape Town Central
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Cascades on the Promenade 4*
Number of rooms: 7
Official Description (provided by the hotel):
A fine boutique hotel, situated along the Atlantic Seaboard, in Sea Point, Cape Town. The concept of this city hotel is to offer "young of heart" travelers an ideal base from where to explore Cape Town and surroundings at affordable rates, without compromising any quality expectations. The ideal guest for Cascades on the Promenade is the well informed traveler, who is interested and anxious to discover Cape Town for what it is... a bustling, vibrant and incredibly beautiful city, brimming with activities and diversity. Our traveler doesn't want to sacrifice valuable holiday-time due to a remote or difficult location of the hotel, away from the main attractions, or battling with internet connection issues, insufficient hot water in the shower or more of those complicated situations that tend to spoil a vacation. Our guests want to get up and about after a good nights' rest in a perfectly equipped and soft furnished room. Breakfast awaits our traveler in the cozy Hotel Bistro or outside on the terrace, where he or she already mingles with the local regulars. The hotel is superbly positioned for immediate action, whether that is a vigorous jog along Cape Town's magnificent Seaboard... or a leisurely stroll... it's all right here on our doorstep... From the hotel it is a five minute walk to the Olympic size, open air, sea-side swimming pool or an even shorter stroll to the Beach Road to catch a ride on the Hop-on, Hop-off Topless Sightseeing Bus, which passes every twenty minutes. The bus takes you on a roundtrip through Cape Town. From the hotel it goes along the Promenade to the V&A Waterfront, through the inner city and further up to the Table Mountain Cable Car station. From there it goes down to the Clifton and Camps Bay beaches and back to the Promenade in front of the hotel. The Hotel The hotel is housed in a Cape-Victorian style, 120-year-old protected heritage building. An extensive renovation in 2010 has transformed the original structure into a very modern, super trendy place with a distinct international flair. Our guest will immediately recognize the spot as a trendsetter, definitely on par with leading small design hotels sprinkled around the larger cities of Europe, Asia or the United States. The latest on offer in hotel technology has been incorporated in the design and furnishings. The seven Deluxe rooms are very "complete". Five of them have outside balconies with comfortable seating arrangements. The two rooms without outside balcony are extra large and can accommodate an extra bed. All rooms have King size (180 cm) beds with soft, leather head boards and build-in reading lights. Remote controlled air conditioning (heating/cooling). Large walk-in rain showers, thermostatic taps, wall-mounted hairdryers and heated towel rails in the bathrooms. A state of the art 40" (1m) LED TV screen, a 23" Apple Mac computer with free internet, Wi-Fi access point, Bose iPod docking station, CD Player, Telephone, International plugs, Electronic Safe, Mini Bar and a Nespresso machine are standard in every room. Nighttime security is provided directly to the guest through automated roller shutters in the rooms and in general through a 24-hour attendance at reception and closed circuit camera's in the public area's. The Bistro Bright yellow Vitra tub chairs on the terrace and black leather upholstering inside the bistro, copper leaf and rich walnut wall paneling, Tom Dixon design lighting and a Samsung video wall for entertainment... the combination of these elements create the ideal setting where we offer our guests a fine, contemporary cuisine throughout the day. On the day-menu are light snacks and refreshing salads, from a choice of pasta's to fresh fish or a prime cut of succulent beef fillet. The "Patisserie" chef makes sure that coffee never goes without the necessary indulgence on the side. For dinner we change the setting for a fine-dining experience with a French style Bistro menu. And of course, there is the bar for a stiff drink, a cocktail or a good selection of South African wines. ... more   less 
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Also Known As:
Cascades On The Promenade Hotel Sea Point
Cascades On The Promenade Cape Town, South Africa

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