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“Swedish group”

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Dutch Manor Antique Hotel
Ranked #45 of 155 Cape Town Central B&B and Inns
Certificate of Excellence
Cape Town Central, South Africa
Level 1 Contributor
1 review
“Swedish group”
Reviewed 12 April 2013

I booked a group of 9 Swedes into the Dutch Manor for a night. I had them complete a feedback questionnaire on the 14 day stay in South Africa and to rate thier places of accommodation on a 1 - 5 ranking where 1 was totally unsatisfacory and 5 excellent. The average from the group was 3.3 with one 2, two 3's and two 4's. Their comments were as follows:
"Small room, small bed, overcrowded, breakfast not to satisfaction, wrong eggs, slow service."
"Nice hotel, slow breakfast'
"Slow sevice"
'Beds too short for me. Loose tiles in the shower."

I know that they had requested breakfast at 08:00 as I was to pick them up at 09:00 and brekfast was served an hour later. They weren't altogether ';happy campers' when I collected them, I'm sorry to say.

It might be worth your while to warn people that anyone over 1.75 m may find the antique beds short for comfort. The fact that some beds have both head and foot boards makes the problem worse for anyone over about 1.75m.

Room Tip: Check if the beds are too short for you.
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  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Hugh F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DutchCapeTown, General Manager at Dutch Manor Antique Hotel, responded to this review, 3 May 2013
Dear Guest

Thank you for your feedback, we appreciate it, positive or negative. It is a disappointment to learn that the Swedish Group did not have a pleasant stay with us. I would like to iron out a few things that were mentioned:
concerning breakfast, we at Dutch Manor Hotel have a buffet continental breakfast then the cooked breakfast to order. The reason why it felt like it took long is because the group expected to find the cooked breakfast on baine maries as it is done in bigger hotels of which unfortunately we are a small hotel. The other reason is, some guest came out of the rooms a bit later and thought they will just dish up.
With regards to the beds as you always come to our hotel it was needless to mention to you the size of our beds because you have seen them many times. Please see some of the reviews about our antiques beds how guests enjoy their comfort and they also spice up the history of Cape Town.
The tiles in our bathrooms we are currently doing some renovations and that is the other reason we gave a you a discount.

We appreciate your feedback once again.

Thank you
Warmest regards,
Nobu Tshabalala
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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222 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
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English first
Kiama, Australia
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 April 2013

We stayed here the week after easter and had a lovely experience. Despite having to make last minute changes to the booking we were well looked after and enjoyed our stay. Comfy beds, delicious breakfasts and fantastic location. All staff were friendly and helpful printing off our tickets for us and following up on lost items from our previous hotel. The tour of Bo-Kaap was also really great and I highly recommend it, even though the hills were really steep to walk up!

Room Tip: The double beds seem a bit small but we stayed in the twin bed room and it was great
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  • Stayed April 2013, travelled with family
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Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DutchCapeTown, General Manager at Dutch Manor Antique Hotel, responded to this review, 22 May 2013
Dear Guest

Thank you for the positive feedback we appreciate it. We take pride in giving excellent service to our guests.

We look forward to have another opportunity to have you as our guest again.

Thank you
Nobu
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
Reviewed 14 March 2013

This hotel was superb. We really liked its small size, welcome relief from huge hotels. The bed was comfortable, the bathroom spacious and well-designed, the staff friendly and very helpful. We stayed here for two nights, to enable us to have easy access to the city. The Waterfront area is a 20 minute walk; the centre of the city was very close. We could walk out and do what we wanted in the city. Breakfast was delicious, served in a large, comfortable dining room. The ceilings must be 5 or 6 metres high. It felt luxurious and safe.

Room Tip: A room on the second floor would be best; first floor rooms are possibly a little more exposed to co...
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  • Stayed February 2013, travelled as a couple
    • Value
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Helpful?
Thank Travel_light677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, MD
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 February 2013

The history and furnishing of the hotel make this a very unique place. My room was furnished with great furniture and the spacious bathroom had a huge shower that had great water pressure. It is located close to many of the city's attractions and the staff was amazing in their service. Even though the hotel, as well as my room, faced a main road, the windows, along with their shutters, blocked out most of the noise that could have made it difficult to sleep.

The staff was also wonderful! When I first arrived, I received a tour of the building and was explained the history as well. Breakfast each morning consisted of both hot and cold options, with the hot being freshly prepared when ordered.

I would highly recommend this hotel if you're staying in Cape Town! I certainly will stay there the next time I visit!

  • Stayed January 2013, travelled solo
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Helpful?
Thank clurmani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaborone, Botswana
1 review
Reviewed 14 February 2013

This was our first visit to Cape Town. We had two very pleasant nights at the Dutch Manor. A beautiful and central historic hotel. The rooms were lovely and comfortable. I loved the modern bathroom, large shower and especially the touch of fresh flowers. The staff were very friendly and helpful, and took us on an interesting tour of the hotel. Lovely and definitely to be recommended! Sincerely Thank You to all, we would love to come back again one day.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank marie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DutchCapeTown, General Manager at Dutch Manor Antique Hotel, responded to this review, 3 May 2013
Dear Guest

We appreciate your review about our hotel. It feels great to hear that my staff and I made your stay a memorable one.

We look forward to another opportunity to have you again.

Thank you
warmest regards,

Nobu Tshabalala
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam, The Netherlands
2 reviews
Reviewed 13 February 2013

We started our trip throughout South Africa in Cape Town and stayed at the Dutch Manor for two nights. We really loved the historic atmosphere, the high ceilings, thick walls and wooden furniture. The staff are incredibly nice, offering top notch service. Breakfasts are served in a separate room, where all the guests sit around a large table. We found this very pleasant, as you can interact with the other guests. The location is convenient: directly bordering the colourful area of Bokaap and close to the vibrant Long Street with all its bars, pubs, diners, etc. Nice place to stay!

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rutger H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 February 2013

A great boutique hotel full of fantastic antique furniture - but yet with very modern bathroom facilities, good air-con and free wi-fi. The staff were very friendly and helpful. It really felt more like staying in a friend's house than a hotel. I would highly recommend it and we will be back!

Room Tip: The upstairs rooms are quieter.
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  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JAMcA_01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DutchCapeTown, General Manager at Dutch Manor Antique Hotel, responded to this review, 3 May 2013
Dear Guest

Thank you for a wonderful review about your stay with us. We really appreciate your feedback.

We hope to get another opportunity to welcome you again in our Home away from Home hotel.

Thank you
warmest regards,

Nobu Tshabalala
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dutch Manor Antique Hotel

Property: Dutch Manor Antique Hotel
Address: 158 Buitengracht Street | Bo-Kaap, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central > Schotsche Kloof
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #45 of 155 B&Bs / Inns in Cape Town Central
Price Range (Based on Average Rates): £
Hotel Class:4 star — Dutch Manor Antique Hotel 4*
Number of rooms: 6
Official Description (provided by the hotel):
Dutch Manor represents the ultimate in heritage-rich style and comfort. Every room is uniquely decorated with the greatest attention to detail and the finest antique furnishings and fittings, each with its own unique tale. The four-star boutique hotel is deliberately small and comprises of six rooms, all with en-suite modernized bathrooms, spacious showers and air-conditioning. All the rooms have 26-inch flat screen TVs and luxurious Egyptian percale cotton bedding. Various popular tourist attractions are within a 3km radius of the hotel: The V&A Waterfront, the trendy De Waterkant and Kloof Street for shopping and dining, the Company’s Gardens and Cape Town International Convention Center. ... more   less 
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Also Known As:
Dutch Manor Antique Hotel Cape Town, South Africa

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