I ordered the anchovy pasta for lunch - but there were no anchovies in the dish.
I informed the waiter about this and requested that the anchovies be added to pasta. The waiter even agreed and apologized that there were no anchovies in the pasta!
After 10 minutes of waiting for the anchovies to be added to the pasta, they returned my plate (with no visible anchovies) - I assumed they only put on the anchovy oil/dressing over the pasta to cover up for the missing ingredient. Still, no anchovies in the dish - and they expected me to pay for this below-standard meal.
Missing-in-action manager who is not on the floor watching what her waiters/chefs are doing - lack of management.
This restaurant is underestimating customers' knowledge and experience when it comes to quality food.