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“A Fun Place To Be”

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Queen Victoria Hotel
Ranked #15 of 109 Hotels in Cape Town Central
Certificate of Excellence
Kent UK
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A Fun Place To Be”
Reviewed 19 April 2012

We spent 6 days at the Queen Vic in April 2012. Our group of 4 adults loved it.

The breakfast was outstanding and the dinners were also excellent. The dining staff was just a bit disorganized but so friendly and full of happiness that we didn’t mind. We also found the wine list to be excellent and found a gem of a wine in Waterford’s Kevin Arnold label. We later visited Waterford in Stellenbosch. The breakfast buffet was very complete but was also supplemented by a range of cooked breakfasts; hard to match anywhere.

The hotel has been opened just a year and my experience is that there are still a few wrinkles still to be worked out at the one year stage. None of these were serious; the concierge who showed us the room did not really understand the dimming switches on the lights – it was really too high tech and took a little thinking the first day or two. On the other hand the concierge desk couldn’t do enough for us. We’d ask how we could get information or do something and they would immediately do it for us.

The rooms were appropriately furnished for a hotel of this class. Our view was to the waterfront and we loved it. The other hotels in the immediate area were all part of the same group. The pool which served the Queen Vic was at another hotel but all was required was to walk our door a few steps through their entrance and to the pool.

The location was in the bustling waterfront area full of restaurants, entertainment, shopping, local crafts, boat trips and the like. Fun place but not what I would pick for a business trip. We greatly enjoyed the trip to Robben Island but thought the boat trip to see the dolphins, seals and penguins was very much oversold -- not much to see at all. Lecture during the trip was excellent however.

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
Thank WineTester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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singapore
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 April 2012

We had a wonderful stay at The Queen Victoria. The bedrooms were very spacious, designs were modern and the hotel looked very new. The location was excellent and a stone's throw away from the Victoria and Alfred harbour where many good restaurants and the mall reside. The bus stop for the blue and red buses which takes you to most tourist spots was also about 100 m away.
Breakfast spread which included champagne was excellent! Staff were very friendly and very helpful. Will highly recommend this hotel to everyone.

Karina, Singapore

Room Tip: The 2 rooms we had were quiet, clean, modern in design and very very spacious.
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  • Stayed March 2012, travelled with friends
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Helpful?
Thank karinasingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cobham, Surrey
Level Contributor
92 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 16 April 2012

We arrived to check in at the V&A hotel, which is what we'd booked for 3 nights (from an overnight flight from heathrow), but were told that we and our two friends travelling with us had been upgraded to their sister hotel, the Queen Victoria just across the road - a "boutique" hotel just 1 year old with approx. 34 rooms on two floors. The V&A would not have disappointed us I am sure, but neither did the QV hotel. It was absolutely lovely. We were in the room next to the presidential suite (which we had a look round, and it was amazing), but then so was our room and that of our friends. We had a huge bathroom, "his'n'hers" sinks, massive shower, separate loo, big bath etc etc. Lovely toiletries. A separate writing area with all kinds of sockets, so you didn't need adapters, tea and coffee making facilities and, each night, the turndown service came with chocolate dipping sauce and fresh fruits/sweetmeats etc etc. You could have continental breakfast (which was an amazing variety of all sorts) or the full cooked, and anything in between those two! We were given a voucher with money off dinner at either the QV hotel or the V&A hotel. We ate the first evening at the V&A which was lovely, and the night before we left we ate that the QV which, again, could not be faulted. Everyone was so attentive and friendly and the food and wine was great. We personally didn't use the swimming pool (quite a small one) but we did sunbathe for an hour or two each day and, again, lovely clean towels and comfortable sunbeds. All in all it was an excellent start to our lovely African adventure. I would recommend this hotel to friends and family. We rather suspected that, as the jazz festival was on in Cape Town at the time, that they could fill rooms at the V&A hotel (because of its proximity to the waterfront) rather more successfully than the QV which is a short walk across the road and up a small hill. We may be wrong of course but it was our gain in the end!

Room Tip: We had a balcony (albeit a small one) on the second floor, and our friends who were on the first flo...
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  • Stayed April 2012, travelled as a couple
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Helpful?
2 Thank jackiehw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 April 2012

What a pleasure to have stayed for 2 nights at this wonderful and ideally located hotel in April 2012. It offers excellent service from the doorman (Sign), reception desk staff (Bernhardt and Ricardo) to the bar stewards and table waiters (Daniella). Evryone was so helpful and engaging we felt like we were speaking with old friends. They did whatever they could to assist us to make our stay memorable for all the right reasons from making a room available for us at 10.00AM and providing a late check out. Thanks guys! The hotel rooms are generously sized, modern and very comfortable. The location about 50m directly across the road and on a small hill from the V & A Waterfront provides the ideal setting close to shops, the hop on hop off bus, the aquarium amnd markets and other attractions at the V & A precinct but without the hustle and bustle of being right in amongst it. Breakfast each morning was a superb continental buffet affair or in-house menu for those who prefer something special. If the breakfasts are anything to go by the lunch and dinner menus would be something to get excited about. Location and service made it special for us and would definitely stay there again.
Peter & Jan Perth

Room Tip: All rooms appear to offer similar decor, size and quality fittings. Some rooms offer views toward t...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janpet47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey, United Kingdom
Level Contributor
291 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 247 helpful votes
Reviewed 15 April 2012

We arrived from the UK at about 9am, following an overnight flight, and were disorientated to say the least. The hotel had told us that they would try and let us have our room early if possible, and luckily our room was immediately available.
We were on the ground floor, and the room had a small patio, with seating in the sun, which was very nice. Unfortunately, I found that the right patio door did not quite secure at the top, and being on the ground floor, I was rather nervous. This was our first trip to SA, and you never know which stories in the media to believe ! We spoke to the reception staff, and although there was nothing else immediately available, they said they would see what they could do.
Without fuss, after lunch we were transferred to a first floor room, which was equally as nice. We stayed for 3 nights, which flew by very quickly.
When we had been researching where to stay, we knew we wanted to stayed at the waterfront, but obviously there are several hotels to chose from. The huge advantage of Queen Victoria, which we didnt fully grasp until we arrived, is that its set on a ridge just above the waterfront area. That means that you are just 2 minutes away from the waterfront, but dont get the tourists wandering around your hotel, and the noise that brings. The location was absolutely ideal for us. Its also worth noting that you cant really walk into the city from the waterfront area. Although its not far, the busy roads (motorway size) make it prohibitive.
The hotel reception staff are excellent, and the service was outstanding. We were able to purchase tickets for the bus and for table mountain in the hotel. This was really helpful, as when we got to table mountain, there was a long queue to buy tickets and then another long queue for the cable car.
We had also arranged in advance with the hotel for our hire car to be delivered on the third day of our stay. After a long flight, the last thing we wanted to be doing was navigating the roads, so having the car later worked perfectly.
Our room had everything we needed, and although we only looked out to the front of the hotel, it was bright and quiet. From the bar at the rear of the hotel, you can sit and look towards table mountain. Thank you to Rodney for looking after us so well !
We didnt use the pool or spa facilities, as we just ran out of time.
This was a fantastic start to a wonderful holiday, and we are already planning our return trip next year.

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
4 Thank GN&CB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 14 April 2012

We were staying at the Dock House - a sister hotel across a courtyard. Although breakfast was available there, nosiness led us to try breakfast at the Queen Victoria. Well it was great! We thoroughly enjoyed the buffet and the cooked dishes. The staff were unfailingly polite and friendly. Having seen how good the breakfasts were, we began to have dinner there : quite a fine dining experience that was too. In the face of the strong competition presented by the large number of restaurants just across the road at the V&A waterfront, it seems that the Victoria struggles to attract diners or to tempt residents to foreswear the noisy attractions across the road. This is a great pity as the dinners at the Vic are truly excellent. There are talented chefs there. Maybe this is a marketing issue for the managent to consider? Wherever you are staying- try eating at the Queen Victoria- you wont be disappointed

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank nippysweetie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aiken, South Carolina
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 April 2012

The Queen Victoria is located on a small hill right across the street from the busy waterfront. The best of both worlds - good location and super quiet hotel. The hotel itself lives up to its 5 star category. The staff has to be the best in the city. We felt like guests in a home rather than a hotel. The food was superb starting with the elaborate breakfast buffet before a cooked breakfast of choice. The guest rooms are comfortable and luxurious. The turndown service included a mini dessert. No chocolate mint on the pillow for the Queen Victoria! One of our best hotel expereinces ever!

Room Tip: Ask for a room with a patio or balcony. Have your morning coffee outside!
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  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yanktongirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Queen Victoria Hotel

Property: Queen Victoria Hotel
Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Cape Town Central
#7 Business Hotel in Cape Town Central
#11 Romantic Hotel in Cape Town Central
#15 Luxury Hotel in Cape Town Central
#34 Family Hotel in Cape Town Central
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Queen Victoria Hotel 5*
Number of rooms: 35
Official Description (provided by the hotel):
The Queen Victoria Hotel is the newest addition to Newmark Hotel’s portfolio, which offers a myriad of ideally located upmarket hotels, other accommodation options and restaurants. What sets this unique five-star boutique hotel apart is the attention to detail given by the creative team responsible for its development, who achieved this through their unwavering passion for awe-inspiring design.From the creative brief of ‘where classic elegance meets contemporary design’, every effort has been made to ensure that the 35-room Queen Victoria Hotel is a haven of calm, luxury and understated opulence amongst the hustle and bustle of Cape Town’s popular V&A Waterfront.The interiors create an ambience of peaceful elegance, through the use of greys and taupes, marble-clad walls, crystal chandeliers, white marble and wooden parquet flooring, not to mention the triple-volume foyer with its dramatic white spiral staircase, glass lift and crystal chandeliers. The signature shade of deep purple has been employed to add a touch of regal eccentricity as an ode to the historic figure after whom the hotel is named.From the food and beverage offering at the hotel’s restaurant and bar, Dash, to the interior aesthetic, the Queen Victoria Hotel embodies a sense of international flair fused with local flavour. The menu at Dash is structured around classic French cuisine, with all ingredients sourced locally and seasonally, while ninety per cent of the interior pieces were sourced from local design geniuses.With a management team and staff dedicated to making every guest feel like royalty, a stay at the Queen Victoria Hotel will certainly exceed your expectation of what five-star luxury should be like. ... more   less 
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Also Known As:
Queen Victoria Hotel Cape Town, South Africa

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