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“the best of everything” 5 of 5 bubbles
Review of Queen Victoria Hotel

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Queen Victoria Hotel
Ranked #13 of 106 Hotels in Cape Town Central
Certificate of Excellence
New York City, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“the best of everything”
5 of 5 bubbles Reviewed 13 January 2014

The Queen Victoria is one of the most comfortable hotels we have ever stayed in. The rooms are large, beautiful, and elegant. The bed is so comfortable we slept very well, even after 20 hours of travel from New York! The bathrooms are huge, with a soaking tub and stand alone shower, and great towels. The location is perfect for walking to dinner on the waterfront, but just far enough from the action to be quiet and calm. Breakfast was delicious. The hotel's understated elegance is topped only by the friendly and helpful staff. A perfect place to start our trip.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank annecw_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 17 January 2014
Good day

Thanks for the stunning review! I'm very happy to hear that Queen Victoria Hotel was a good start to your holiday and that we could set the tone of what was to come in South Africa. I will also pass the complimentary remarks on to the staff at the QV.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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650 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Ringwood, United Kingdom
Level Contributor
162 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed 11 January 2014

We only stayed here one night, but found the hotel delightful, very stylish, comfortable, clean, staff helpful and pleasant. The room we had was on the second floor on the corner with views of Table Mountain and the Waterfront. A lovely quiet spot. The room was large with an open plan bathroom area with a very large shower enclosure and separate toilet. The bed very comfortable, wonderful quality linens, great pillows. Lots of wardrobe and drawer space. Excellent location across to the Waterfront. Pool in sister hotel a short walk down the road. Loungers wonderfully comfortable - towels supplied and pool bar. A great boutique style hotel - would come again. We ate in the restaurant Dash a couple of times - will do another review on this.
Breakfast excellent with lots of variety to choose from and ope from 6.30 am to 11 am.

Room Tip: Ask for a room on the 2nd floor and away from the Waterfront road which can be noisy.
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marshatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 17 January 2014
Good day

I'm very glad to hear that you enjoyed your stay at the Queen Victoria Hotel, thank you very much for submitting a review. I'm glad that you've managed to make use of the various facilities within our Waterfront portfolio such as the pool at Dock House. We hope to welcome you back on your next visit to Cape Town!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 10 January 2014

the location of the hotel is really good as it is across from the waterfront. its a bit of a weird set up as the hotel and its two sister hotels are all together. so the gym is in one building ans the pool in another. it wasnt a big deal. the actual hotel- very minimalistic. bright white when you enter. i could appreciate the design of the hotel, but it just felt very cold to me. we had two rooms- one was significantly larger than the other (the one with two twin beds-that my kids were in). our king bed room was CRAMPED!! i dont think the rooms were well appointed. barely enough storage for clothes, instead of drawer space there was mirrored bar space with nothing in them. the worst lighting ever. ladies, make sure you put makeup on in the daylight because there is not enough light in the room to do it past dusk. i dont even think there was a magnifying mirror. the staff- cold, indifferent, and not particularly helpful. the pool staff were very nice. but the desk staff were unimpressive. all in all, great location and completely unimpressive in every other way.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Aaammmbbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 17 January 2014
Good day

Thank you very much for the constructive feedback received as this allows me to monitor the service levels to our guests.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 10 January 2014

What a fantastic hotel - stunning service, friendly and helpful staff - we would certainly return. Great location, stylish hotel and lovely people. Thank you to Neil, Andy, Ollie and all the team at the Queen Victoria. Matt Kent

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MattKent2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 17 January 2014
Dear Matt

I'm very glad to hear that you enjoyed your stay at the Queen Victoria Hotel and we look forward to welcoming you back!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 9 January 2014

Everything fits so well, the size of the building, the proximity to the waterfront, the size of the rooms, the dedication of the employees, its all just perfect. You feel well the moment you enter the house. No surprises, just smiles.
The breakfast is very good and available till late hours, the bar is also well equipped and also available till late hours. And the people are ready to help you with anything. The rooms are large, perfectly clean, and waterfront is just 5 minutes walk away. The price was rather high due to high season, but it is surely money well spent.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ordek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 17 January 2014
Good day

Thank you for having taken the time to write a review in respect of your stay at the Queen Victoria Hotel. I'm very glad to hear that you enjoyed your stay and hope to welcome you back again soon.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
south orange, new jersey
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 8 January 2014

My husband, son and I just returned from a trip to South Africa--including 5 nights at the Queen Victoria. The hotel was truly wonderful. We had two rooms--both lovely. Beautiful furnishings, large and luxurious bathrooms, very comfortable beds.

The hotel is located on a small hill a few hundred yards away from the V and A Waterfront. It is part of a small complex that includes the hotel's small (but very functional) gym, a related hotel, the Dock House, and a lovely pool area. The whole area is very quiet and serene. The pool, located on a large grassy lawn, was a popular place to rest after a long day of touring.

The V and A Waterfront is fairly "insane". Over the holidays it was packed with tourists--and there is a lot of loud amplified music. We loved walking around the Waterfront, but were so happy we had chosen the Queen Victoria -- a few hundred feet from the action, yet quiet and peaceful.

Breakfast was included in the room rate. The breakfasts at the hotel were terrific--either the lovely buffet with cereals, yogurts, fruits and pastries, or a hot menu in the hotel's beautiful restaurant. We ate at the Queen Victoria a few days, and also walked down the the Victoria and Alfred (another related hotel) a few times for a larger spread--you can eat at either restaurant.

The staff was also exceptional. Everyone was friendly and helpful. The front desk staff was particularly outstanding. They greeted us after our days of touring , helped us with dinner reservations (always with perfect recommendations), and generally chatted with us about Cape Town. The manager even came to our room to help us with a tricky shower (well, we found it tricky…)

On our last evening we had an emergency --my son required medical attention. We went to the front desk, described the situation and before I could get the words out "can you find us a doctor", the staff was on the phone with the hotel physician. And the doctor was at our door within 30 minutes. The following morning the front desk followed up with us to make certain everything was okay. Truly exceptional service!

This hotel is THE PERFECT place to stay in Cape Town.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gaudifan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 17 January 2014
Good day

Thanks for the lovely and detailed review on your stay at the Queen Victoria Hotel. I'm glad to hear that you enjoyed its location and that the staff were so friendly and helpful, especially regarding the medical attention required. I hope all is well now and that your son is strong & healthy. We hope to welcome you back on your next visit to Cape Town.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 6 January 2014

The staff was friendly and helpful. The rooms for what we paid is worth every cent it's modern and away from the waterfront noises. It just a must. The location is good as its close to the waterfront.

  • Stayed December 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rishaad M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 9 January 2014
Dear Rishaad

Thanks for the lovely review on the Queen Victoria Hotel. We hope to welcome you back on your next visit to Cape Town!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queen Victoria Hotel

Property: Queen Victoria Hotel
Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Cape Town Central
#7 Business Hotel in Cape Town Central
#11 Romantic Hotel in Cape Town Central
#13 Luxury Hotel in Cape Town Central
#34 Family Hotel in Cape Town Central
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Queen Victoria Hotel 5*
Number of rooms: 35
Official Description (provided by the hotel):
The Queen Victoria Hotel is the newest addition to Newmark Hotel’s portfolio, which offers a myriad of ideally located upmarket hotels, other accommodation options and restaurants. What sets this unique five-star boutique hotel apart is the attention to detail given by the creative team responsible for its development, who achieved this through their unwavering passion for awe-inspiring design.From the creative brief of ‘where classic elegance meets contemporary design’, every effort has been made to ensure that the 35-room Queen Victoria Hotel is a haven of calm, luxury and understated opulence amongst the hustle and bustle of Cape Town’s popular V&A Waterfront.The interiors create an ambience of peaceful elegance, through the use of greys and taupes, marble-clad walls, crystal chandeliers, white marble and wooden parquet flooring, not to mention the triple-volume foyer with its dramatic white spiral staircase, glass lift and crystal chandeliers. The signature shade of deep purple has been employed to add a touch of regal eccentricity as an ode to the historic figure after whom the hotel is named.From the food and beverage offering at the hotel’s restaurant and bar, Dash, to the interior aesthetic, the Queen Victoria Hotel embodies a sense of international flair fused with local flavour. The menu at Dash is structured around classic French cuisine, with all ingredients sourced locally and seasonally, while ninety per cent of the interior pieces were sourced from local design geniuses.With a management team and staff dedicated to making every guest feel like royalty, a stay at the Queen Victoria Hotel will certainly exceed your expectation of what five-star luxury should be like. ... more   less 
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Also Known As:
Queen Victoria Hotel Cape Town, South Africa

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