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“Extremely good”

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Queen Victoria Hotel
Ranked #15 of 109 Hotels in Cape Town Central
Certificate of Excellence
Brussels
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Extremely good”
Reviewed 26 January 2014

We felt we were lucky to find this hotel - within easy reach of the Waterfront (we had breakfast at the V&A sister hotel next to the water) but relatively quiet and with convenient parking. The service was very good indeed and they were particularly helpful on our last day when we had an evening flight.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Expa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 27 January 2014
Good day

Thanks for the stunning review on the Queen Victoria Hotel, I'm glad to hear that the hotel staff could assist you on the last day with your late flight, we strive to deliver only the highest standard of service!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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679 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (160)
Date | Rating
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English first
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2014

We've stayed at various hotels in the Waterfront, but this is easily the best experience we've had. The excellent service of the hotel staff, the great comfort of the rooms and the quality of the food all make this well worth the cost!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank knot1029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 27 January 2014
Good day

Thanks for the stunning feedback on your stay at the Queen Victoria Hotel. I'm very happy to hear that you enjoyed your stay and hope to welcome you back again on your next visit to South Africa.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
392 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 24 January 2014

Everything was great about this hotel. Location, service, value for money. Impressive breakfast spread. Excellent free wifi. Free parking. Highly recommended. Our room had a good view over the waterfront.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 27 January 2014
Good day

Thanks for the lovely review on the Queen Victoria Hotel. I'm very glad to hear that you enjoyed your stay and that you found the location to be so convenient and the facilities to be of a good standard. We hope to welcome you back on your next visit to Cape Town.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hythe, United Kingdom
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 24 January 2014

This Hotel is excellent. The location is superb for the Waterfront. The rooms are massive. The staff are humble, friendly, knowledgeable and very professional.
We arrived at Cape Town airport at 7 am after an 11 hour flight, we had asked the Hotel in advance if we would be able to check in at 9 am - they said they would try their best. When we arrived they had organised it and the rooms were ready. Quite frankly any hotel in peak season that can do this, is worth its weight in gold.
Later in the day we asked for a private taxi to ferry us from the Hotel to Camps Bay, back to a restaurant and then back to the Hotel and within thirty minutes they had arranged everything at a fixed price - perfect.
If breakfast wasn't perfect then frankly we are demanding far too much. Everything I ate and drunk was fresh, top quality and exceptional value for money.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shaun H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 27 January 2014
Dear Shaun

Thank you very much for having taken the time to write this lovely review in respect of your recent stay at the Queen Victoria Hotel Your complementary remarks are greatly appreciated and we hope to welcome you back again.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leigh-on Sea, United Kingdom
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 13 January 2014

Really good location, hotel very stylish and staff were very friendly and helpful. Room large with large shower and bath. facilities excellent. my only fault with the hotel would be the breakfast service which was slow and they forgot orders and things like the glasses and plates weren't topped up sufficiently.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaybb1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 17 January 2014
Good day

Thanks for the wonderful review on your stay at the Queen Victoria Hotel. Thanks also for pointing out the service at breakfast - we'll address this with the staff.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 January 2014

The Queen Victoria is one of the most comfortable hotels we have ever stayed in. The rooms are large, beautiful, and elegant. The bed is so comfortable we slept very well, even after 20 hours of travel from New York! The bathrooms are huge, with a soaking tub and stand alone shower, and great towels. The location is perfect for walking to dinner on the waterfront, but just far enough from the action to be quiet and calm. Breakfast was delicious. The hotel's understated elegance is topped only by the friendly and helpful staff. A perfect place to start our trip.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank annecw_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 17 January 2014
Good day

Thanks for the stunning review! I'm very happy to hear that Queen Victoria Hotel was a good start to your holiday and that we could set the tone of what was to come in South Africa. I will also pass the complimentary remarks on to the staff at the QV.

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ringwood, United Kingdom
Level Contributor
162 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 11 January 2014

We only stayed here one night, but found the hotel delightful, very stylish, comfortable, clean, staff helpful and pleasant. The room we had was on the second floor on the corner with views of Table Mountain and the Waterfront. A lovely quiet spot. The room was large with an open plan bathroom area with a very large shower enclosure and separate toilet. The bed very comfortable, wonderful quality linens, great pillows. Lots of wardrobe and drawer space. Excellent location across to the Waterfront. Pool in sister hotel a short walk down the road. Loungers wonderfully comfortable - towels supplied and pool bar. A great boutique style hotel - would come again. We ate in the restaurant Dash a couple of times - will do another review on this.
Breakfast excellent with lots of variety to choose from and ope from 6.30 am to 11 am.

Room Tip: Ask for a room on the 2nd floor and away from the Waterfront road which can be noisy.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marshatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neil M, Managing Director at Queen Victoria Hotel, responded to this review, 17 January 2014
Good day

I'm very glad to hear that you enjoyed your stay at the Queen Victoria Hotel, thank you very much for submitting a review. I'm glad that you've managed to make use of the various facilities within our Waterfront portfolio such as the pool at Dock House. We hope to welcome you back on your next visit to Cape Town!

Kind regards
Neil Markovitz
Managing Director - Newmark Hotels, Reserves & Lodges
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Queen Victoria Hotel

Property: Queen Victoria Hotel
Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Cape Town Central
#7 Business Hotel in Cape Town Central
#11 Romantic Hotel in Cape Town Central
#15 Luxury Hotel in Cape Town Central
#34 Family Hotel in Cape Town Central
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Queen Victoria Hotel 5*
Number of rooms: 35
Official Description (provided by the hotel):
The Queen Victoria Hotel is the newest addition to Newmark Hotel’s portfolio, which offers a myriad of ideally located upmarket hotels, other accommodation options and restaurants. What sets this unique five-star boutique hotel apart is the attention to detail given by the creative team responsible for its development, who achieved this through their unwavering passion for awe-inspiring design.From the creative brief of ‘where classic elegance meets contemporary design’, every effort has been made to ensure that the 35-room Queen Victoria Hotel is a haven of calm, luxury and understated opulence amongst the hustle and bustle of Cape Town’s popular V&A Waterfront.The interiors create an ambience of peaceful elegance, through the use of greys and taupes, marble-clad walls, crystal chandeliers, white marble and wooden parquet flooring, not to mention the triple-volume foyer with its dramatic white spiral staircase, glass lift and crystal chandeliers. The signature shade of deep purple has been employed to add a touch of regal eccentricity as an ode to the historic figure after whom the hotel is named.From the food and beverage offering at the hotel’s restaurant and bar, Dash, to the interior aesthetic, the Queen Victoria Hotel embodies a sense of international flair fused with local flavour. The menu at Dash is structured around classic French cuisine, with all ingredients sourced locally and seasonally, while ninety per cent of the interior pieces were sourced from local design geniuses.With a management team and staff dedicated to making every guest feel like royalty, a stay at the Queen Victoria Hotel will certainly exceed your expectation of what five-star luxury should be like. ... more   less 
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Also Known As:
Queen Victoria Hotel Cape Town, South Africa

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